VPI QUALITY™ is today’s most advanced dispatcher evaluation assessment software for objective call taker and dispatcher performance assessment and reporting. The solution is invaluable for helping public safety and security organizations dramatically increase operational efficiency, reduce personnel turnover, and create more focused training programs. It also ensures compliance with government requirements and regulations for call taker evaluation – crucial for your liability protection, accreditation, and funding.

Report on and analyze call taker performance. Click Here to view a larger screen image.

Your Complete Performance Assessment Solution

• Ensure complete impartiality with the pre-defined, form-based scoring process.
• Maximize the value and efficiency of your evaluations with customizable forms for local laws, agency initiatives, job responsibilities, seniority, types of incidents, and anything else that reflects your priorities.
• Improve supervisor efficiency with automated evaluation and review processes – retrieve evaluation forms and call recordings directly from the VPI QUALITY™ application and access reports on individual and team results, trends and patterns in skills, shifts, and training effectiveness
• Improve staff productivity, morale, and retention with fair assessments and targeted training that maximizes their success.
• Utilize your existing infrastructure – VPI QUALITY™ runs on industry standard, non-dedicated servers; supply new hardware yourself or let us supply it

For more information, download VPI QUALITY Brochure

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