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The Most Advanced Voice Recording and Quality Management Solution Developed Specifically to Meet the Needs of Public Safety Organizations and Government Agencies

The award-winning Prioriti Interactions Suite™ of real time recording and quality management solutions enables public safety, security, and government organizations to securely record, retrieve, evaluate, and improve mission-critical voice and data interactions. These powerful, modular applications can make a significant impact on an organization's effectiveness – minimizing risk, ensuring regulatory compliance, optimizing processes, and boosting productivity.


Audio Logging
 
VPI CAPTURE is an advanced, easy-to-use, and reliable voice recording system. Record traditional analog and digital telephony, trunked and traditional radio, and Voice over IP telephones in the same system. Capture all associated data – date, time, ANI/ALI, radio ID, alias, talkgroup ID, and more. The powerful rules engine allows you to define exactly which calls to retain and for how long. Archive an unlimited number of calls using redundant centralized online storage, distributed storage, removable DVD-RAM media, or a combination of all three. Prioriti Recall enables public safety call takers and dispatchers to instantly playback their most recent, difficult to understand call or radio transmissions with the click of a mouse.
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VoIP Recording
 
Prioriti IP is an advanced, easy-to-use and reliable VoIP Call Recording solution. Record traditional analog and digital telephony, as well as emerging Voice Over IP telphones in the same system. Easily migrate from traditional to VoIP telephony recording - unlike other offerings that require a complete system change-out to migrate from recording in a traditional telephony environment to recording in a VoIP environment.
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Screen Recording
 
VPI CAPTURE PRO captures and delivers true multimedia video-quality files by integrating intelligent Screen Recording Software with your recorded communications to re-create call taker and dispatcher communications. The ability to playback both audio and the screen activity helps you to see whole picture for superior training, assessment, and scenario verification.
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Call Taker Assessment
 
VPI QUALITY enables you improve dispatcher and call taker performance with simple, straightforward evaluations. Just retrieve a recording and an evaluation form right from your PC, playback the call, and evaluate your call taker/dispatcher at the same time – all with a few mouse clicks! You won't have to endure “one size fits all” evaluation forms either. With VPI QUALITY you can create your own forms. Because both the calls and the corresponding evaluation data are saved for instant retrieval, when you sit down with your call taker, you can both listen to the calls and review the evaluation results together.
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Call Taker Training
 
VPI COACHING enables supervisors to efficiently and effectively train and coach dispatchers and call takers using dynamic, rules-generated training courses, tests, and quizzes. You can measure, track, and report – generate comprehensive reports, develop report cards, and track the effectiveness of your training. Easily create new, feature-rich multimedia training materials or use your existing training resources.
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Real Time Messaging
 
Prioriti Messaging enables supervisors to send out timely messages, alerts, and bulletins to the desktops of single or multiple call takers/dispatchers . Instant messaging is not only more immediate than email, but it is also more secure. It allows for real-time communication, multi-user chat, the ability to share files instantaneously.
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Performance Dashboard
 

VPI Dashboard enables supervisors to send out timely messages, alerts, and bulletins to the desktops of single or multiple call takers/dispatchers . Instant messaging is not only more immediate than email, but it is also more secure. It allows for real-time communication, multi-user chat, the ability to share files instantaneously.
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PSAP ANI/ALI Controller
 

Prioriti PSAP ANI/ALI Controller meets FCC Phase I and II requirements and complies with the ADA (Americans with Disabilities Act), all while managing costs and providing the level of service the public and regulatory authorities expect. It is perfect for any PSAP interested in a 911 system that provides greater value, higher reliability and superior service and support.
Learn more about PSAP ANI/ALI Controller