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As a market leader in the development of innovative, integrated solutions for call recording, quality management, and workforce optimization, VPI is proud to list some of the world’s most prestigious organizations around the globe among its customers. 10 of the Fortune Top 50 companies and 4 of the top 10 U.S. largest cities rely on VPI solutions daily.

Our primary source of new customers is the significant number of word-of-mouth referral endorsements we receive from our existing customers. We pride ourselves on providing and unprecedented customer service and support. This dedication and commitment to excellence has resulted in the following recent awards and recognition:

VPI Named Leader in Product, Implementation, Service, Training, and Professional Services Satisfaction by DMG Consulting. Customers rated VPI highest in 5 of 6 categories versus all major recording and quality management vendors.
VPI Receives 2007 Frost & Sullivan North America Customer Value Enhancement Award for being proactive rather than a reactive, focusing on value creation and enhancement rather than simply ensuring client satisfaction, and upon maximizing the ROI of the investment customers make in a company's products or services rather simply providing after-sales support and service.

Our customers include:

Leading financial services companies, including 4 of the top 10 investment banks and 3 of the top 10 commercial banks.
View a select list
of financial companies that chose VPI.
World-class product and service company call centers, including the world's largest vehicle manufacturer and the world's third largest energy company.
View a select list of leading call centers that chose VPI.
Over 400 of the world's finest public safety emergency communication centers including 4 of the top 10 U.S. largest cities.
View a select list
of public safety organizations that chose VPI.
Numerous military and federal, state and city government agencies.
View a select list
of government agencies that chose VPI.
Leading organizations across a broad range of industry sectors.

Click here to view VPI success stories of select customers in your industry that chose VPI.

 


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Strategic Integration Partners
Learn more about VPI and Mitel integrated call recording and call quality monitoring solutions. Learn more about VPI and Avaya integrated call recording and call center performance management solutions. Learn more about VPI and Cisco integrated call logging and call center workforce optimization solutions. Learn more about VPI and Aspect integrated call center recording and workforce optimization solutions. Learn more about VPI and Genesys integrated contact center performance optimization solutions. Learn more about VPI and Nortel integrated contact center workforce optimization solutions.
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   Call Center eLearning | Call Quality Monitoring | VoIP Call Recording | Speech Analytics | Call Center Dashboards | Agent Evaluation | Call Logging
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