VPI’s ongoing relationship with its clients, including a large number of contact centers and financial institutions, has resulted in an intimate knowledge of the frustrations associated with legacy recorders, and insight into the specific needs of the companies struggling to cope with them.

Software applications used by today's business organizations can read and import data from many different sources, typically with two very limiting exceptions – voice and screen records. VPI developed a solution to these limitations. Its two-way integrations and highly portable standard file formats facilitate the transformation of a traditional digital phone recorder into a much more powerful tool. Activ! Information Store significantly extends the value of captured voice files with comprehensive data collected from the switch and 3rd party applications, such as the call duration, who initiated/responded, outcome, transaction ID, account number, campaign code, etc. Activ! Information Store provides voice and screen files and related data from any interface, anywhere, anytime – while remaining highly secure.

Traditionally, IT personnel have struggled in vain to provide technology that delivers crucial information, customized to specific departments and remote locations in an efficient and timely manner. Now, every sector of an organization – from Compliance & Liability, to Management & Quality Assurance, Customer Service, remote locations and company clients – can utilize Activ! Information Store to quickly and easily locate, access, and utilize relevant data. Service bureaus can provide clients with direct access to any and all call/screen recordings using a simple web browser-based interface. Customer Service Representatives can choose to access recordings using their CRM software, or retrieve them directly via LAN/WAN from VPI's intuitive digital phone recorder software interface – whichever provides maximum efficiency and productivity.

The VPI digital phone recorder can record 100% of incoming and outgoing calls – reliably capturing all of the critical information buried within each interaction, with or without related screen capture sessions and data from integrated 3rd party applications. The screen/call recordings are easily tagged with numerous standard and custom data, which can be used for search, reporting, or variable archiving purposes. In addition, courtesy of the powerful, integrated SQL database, an unlimited number of records can be stored and retrieved from the phone recorder with lightening-fast speed, regardless of their physical location.