Faster, Easier Retrieval of Information – VPI designed the VPI CAPTURE™ recording and digital phone call recorder system to be user friendly. With this exceptionally nice recording system financial services organizations benefit from centralized access and administration via secure Web-based interface – authorized users can quickly and easily access call recordings and associated data, and create, review and send reports. With VPI CAPTURE PRO™, you can automatically tag key business events and data to recorded interactions – extracted from employee screens via VPI Fact Finder™. The VPI CAPTURE recording solution presents actionable information in a centralized, consolidated manner, from a secure Web-based interface that provides fast and accurate insights via powerful, dynamic reports and visualizations. Efficiently unify recording from any number of audio and data sources and multiple locations – TDM and VoIP telephony audio as a standard, while employee desktop screen recording, email and Web chat are optional.

Satisfy Complex Regulations– Recording customer interactions is vital for any financial services organization that strives to minimize risk, assure liability protection, ensure compliance, and control dispute-related costs from sales, service, claims, collections and other sensitive interactions. Providing proof of regulatory and contractual compliance is easy with the VPI CAPTURE financial services call recording solution, which can record 100 percent of call and data interactions in high-volume, single or multi-site environments of any size. You determine what to retain, for how long, and on which storage device by implementing flexible, intelligent business rules. This very nice recording and digital phone call recording system can efficiently unify recording from any number of audio and data sources and multiple locations – TDM and VoIP telephony audio as a standard, while employee desktop screen recording, email and Web chat are optional. Leveraging VPI Fact Finder, VPI CAPTURE PRO automatically detects business and process related screen events in conjunction with voice recording for classification and analysis centered on key business issues. With VPI collections call recording solutions you can freely search, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters.

Safeguard Your Verbal Contracts– Trusted and proven reliable for over a decade, VPI CAPTURE is the most intelligent, flexible call recording and data interaction recording solution available today. Every time an agent or broker makes a deal on the customer's behalf, they are essentially creating a "verbal contract." Not only does the VPI digital phone call recorder record and archive, this exceptionally nice recording software quickly retrieves the data in the event that a "he said/she said" dispute occurs. By importing pertinent call information in the record, the broker can quickly find and play the recording back to the customer, eliminating costly, non-productive litigation. Easily implemented and highly effective in virtually any environment, VPI CAPTURE can record your multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations. You can record 100 percent of your call and data interactions in high-volume, single or multi-site environments of any size. You determine what to retain, for how long, and on which storage device by implementing flexible, intelligent business rules.

Utmost Security and Peace of Mind – The VPI CAPTURE recording and digital phone call recorder system has been designed to guard your data from unauthorized access with granular user and data security rules, comprehensive audit trails, and end-to-end and AES 256 encryption with key management. Every call within the very nice recording and digital phone call recorder system from VPI is wartermarked in real time to ensure authenticity. VPI’s optional PCI Compliance Pack restricts access to calls with sensitive information to ensure PCI Compliance. Satisfy customer data protection regulations – upgrade with one or more Compliance Capture Packs to limit access to sensitive information.

Count On the Industry’s Most Reliable, Flexible Solution – VPI’s robust call center recording solutions can be cost-effectively customized, scaled and adapted to meet the evolving demands of organizations of all kinds – from small- and medium-sized contact centers to global enterprises employing any combination of in-house and remote employees. Choose from a wide variety of robust, fault-tolerant configurations for uninterrupted performance and disaster recovery. The very nice VPI CAPTURE financial services call recording solution leverages open architecture and is platform independent – it can reside securely behind your firewall and work in harmony with your network operations.

Achieve Greater Efficiency and Rapid ROI – VPI’s open standards call center recording technology welcomes change and meets the associated challenges with many options for fast and cost-effective reconfigurations in order to satisfy changes in legislation, increased capacity, new geographic distribution of your employee teams, or changes between centralized and distributed operation. With open standards and service oriented architecture, VPI CAPTURE grants the flexibility to grow and evolve in order to adapt to your changing environment. The unified platform supports virtually any PBX – digital or analog, TDM or VoIP, individually or blended – with a unified interface and industry standard file formats. You can access your VPI systems directly or transparently via your other business or telephony applications – open APIs enable any level of customization and integration without the need for costly professional services.

Targeted Quality Management for Unprecedented Results – VPI QUALITY™ integrates seamlessly with VPI’s very nice recording and digital phone recorder system, VPI CAPTURE, to enable you to objectively evaluate agent behaviors, provide timely feedback and support, boost service quality, and cultivate customer experience and loyalty. VPI QUALITY automatically selects and delivers an objective, random sampling of call center recordings for quality assurance related to your business objectives directly to supervisor desktops for evaluation. Management can drive ongoing quality improvements and provide immediate, personalized feedback via employee desktop tickers and Web-based scorecards. Leveraging VPI FactFinder, VPI QUALITY PRO™ uses advanced analytics of screen and unstructured data to intelligently select and deliver high-value recordings for evaluation, combining the objectivity of random selection with the tools to focus on the types of interactions that drive your revenue and customer satisfaction goals.

Accelerate Performance and Operational Effectiveness – VPI PERFORMANCE™ collects and consolidates real-time and historical performance information from multiple telephony and business systems, delivering critical key performance indicators (KPIs) in a timely and relevant manner for each user. With a powerful combination of real-time consolidated reporting, root cause performance analytics, and targeted coaching and messaging, VPI PERFORMANCE enables financial services contact centers to drive continuous, proactive improvement – crucial for cost containment and profitability. VPI PERFORMANCE Web-based reports allow you to conveniently access, analyze and drill through data to quickly identify the root cause of problems or successes and immediately change business direction based on actual customer responses and employee performance. As soon as the problem or success is determined, VPI PERFORMANCE allows you to deliver the right information to the right person at the right time with employee desktop dashboards, tickers and scorecards.

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