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Experience a Live Demo of VPI’s Software

Get a live demo that is customized to your business with contact center expert providing you actionable advice in addition to an overview of how VPI can help you optimize your workforce performance, ensure compliance and deliver a superior customer experience.

VPI customers have seen:

bullet 10% increase in Quality scores, FCR and CSAT
bullet 100% increase in QA evaluator and reporting analyst productivity
bullet 10% decrease in Talk Time and 25% in Wrap Time
bullet 5% increase in sales and collections
bullet 30% improvement in Speed of Answer and Abandon Rate
   

Using VPI, we improved FCR and CSAT by double digits and saw ROI within just a few months.

-Vice President of Operations, UpSource
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