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VPI
prides itself in offering quality service and the highest
quality of call recording and workforce optimization solutions
available. See what some customers are saying about VPI’s
Products, Training
and Service and Support. If
you would like to send us your comments, please email
us.
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With Voice Print we can now quickly and efficiently retrieve and send more call recordings as .WAV files to our clients, improving customer service and increasing revenues while doing so.
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Jason Asp,
Webb Interactive Marketing
Plain City, OH
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We can measure anything that we track...VPI PERFORMANCE™ can capture that data and deliver the information to whomever you authorize to receive it. A huge benefit is that we can get all of this information from all of our nine sites.
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Lou Orsi,
1-800-Flowers.com
Westbury, NY
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The reassurance offered by the product's reliability and ease of use gives us great peace of mind when managing both liability and quality, and the open architecture design plays an important role in allowing us to grow and introduce new technologies without the problems often associated with upgrading and interoperability.
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Jon Drake,
Legacy Texas
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VPI was the only vendor that could meet our specific customer’s requirements and within the tight timeframe as well. No other vendor was able to provide an integrated and all encompassing solution like VPI could… The VPI EMPOWER™ solution has been operating smoothly and its ongoing consistency continues today.
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Mathew Chow,
Arvato Services
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We now have more customers calling in and asking to speak to a manager not to complain, but to say ‘you've got such a professional, polite and friendly team.' We attribute that positive feedback to our ability to listen to our reps interacting with customers using the VPI/Avaya solution and ensuring procedures are being followed.
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Patrick Hogan,
First American Home Buyers Protection Corporation
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We are extremely satisfied with the VPI system. It provides trouble free reliability to our voice recording needs and is a great tool for training, and review for our customer service group.1
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Berlex Laboratories, Inc.
Montville, NJ
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I don’t know of any other product that can real time kick an agent in the butt and say hey, we need you on the phone.
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Bruce Allison,
HouseValues.com
Kirkland, WA
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We are extremely happy with our VPI CAPTURE™ call recording and quality monitoring solution. Aside from the remarkable system, the team has gone above and beyond to meet all of our needs. We are very happy customers.
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Susan Lily,
IXIS Asset Management
Boston, MA
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We’re a licensed medical collection agency and we’re heavily regulated by the federal government, so its important that were able to monitor our employees’ calls and VPI gives us the tools to do that. It’s very easy to use and our employees love it.
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Patrick McIntyre ,
CMRE Financial Services, Inc.
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VPI is easy to contact, quick to respond, and their technical support is great. I am especially impressed with the technicians' follow-up to make sure the issues have been resolved.
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Bargain Network
Santa Barbara, CA
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The VPI system has added great value to our organization! It helps us gauge internal quality in a more meaningful and objective way.
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Edwards Lifesciences
Irvine, CA
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VPI CAPTURE™ recording software reliably records all of our calls. We love the fact that the software interface is the same for recording, search and playback of both IP and TDM calls. We are very happy with the system and would highly recommend it to anyone.
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Richard Heilbrunn,
IMG - International Medical Group
Indianapolis, IN
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Within the first week of having the VPI tools, my Quality Assurance team saw a productivity and efficiency increase of over 65% !
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Mathew Chow,
Arvato Services
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VPI’s the perfect system. It records all of our calls and it is very simple to go back and retrieve a call to listen to or to email to concerned parties. I couldn’t see anybody not being happy with VPI’s system. It does everything it says it’s going to do. I just love it.
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RobRoy Lee,
The College Life Fund Division
Norcross, GA
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Our quality monitoring solution has added great value to our organization. It helps us gauge internal quality in a more meaningful and objective way.
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Edwards Lifesciences
Irvine, CA
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We have been very impressed by the simplicity of finding past events for transcribing them to another media for court use and to document past communications, the excellent audio quality, its reliability and the fact that it does not require extensive intervention by personnel who oversee its operation.
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Morro Bay Police Dept.
Morro Bay, CA
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Providing first-class customer service is essential to the success of LegacyTexas Bank, and the Cisco and VPI solution will continue to play a key role in our customer growth strategy. The reassurance offered by the product's reliability and ease of use gives us great peace of mind when managing both liability and quality.
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Jon Drake,
Legacy Texas
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The VPI training was comprehensive and the content was very valuable. The VPI trainer was a delight to work with.
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Mathew Chow,
Arvato Services
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Thank you for your continued superlative service.
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Lake St. Louis Police
Lake St. Louis, MO
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The sound quality is clear, the logger features are great and the customer service is top-notch. We love our system!
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Metro North Railroad
New York, NY
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No other company has provided us with the same high level of customer service and technical expertise as Voice Print. Voice Print is a cost effective, flexible solution to our recording needs. We are most impressed by the Windows NT open architecture.
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Port Authority of Pitsburgh (Alleghny Co)
Pittsburgh, PA
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The system allows us to resolve content and accuracy issues promptly that we were unable to accomplish with our prior proprietary system.
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City of Bellflower
Bellflower, CA
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Retrieval is fast, Records can be retrieved without knowing the exact time. We have 48 locations and are still purchasing more.
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Los Angeles County Sheriff's Dept.
Los Angeles, CA
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The system has enabled us to provide a critical service with ease and confidence.
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Immigration & Naturalization Services
Burlington, VT
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I have the utmost confidence in the Voice Print system and in the Company's ability to support their product. The spirit of cooperation extended by Voice Print is unsurpassed in today's business environment.
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Ventura County Fire Dept.
Camarillo, CA
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The Voice Print system is outstanding from a user’s perspective. I have been able to train my most non-technical staff to use the interface effectively in daily operations with minimal time devoted. Employees with even a cursory knowledge of a Windows Environment have been able to efficiently utilize the device.
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Ventura County Fire Dept.
Camarillo, CA
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Thank you for the excellent, dynamic product training you provided. In just a few hours, you helped us achieve a comprehensive understanding of the many capabilities of VPI's new call center recording and quality management software.
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Jim Vance,
Manheim Auctions
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The playback system is quick and it’s easy to query a call - which in law enforcement, time is of the essence. Making recordings onto floppy disks and changing the DVDs are as simple as opening a door.
I would like to commend all persons involved in the purchasing process to the ongoing technical support that we are receiving. Voice Print personnel are very courteous and helpful. We would recommend the Voice Print Digital Voice Logger to anyone.
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Warren County Sheriff
Indianola, IA
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The Voice Print system requires little intervention, and the media is much easier to manage. The system allows us to document and store radio and telephone calls with rapid retrieval. Also, we are very impressed by the potential for future software enhancements and upgrades with the Voice Print system. Voice Print’s tech support is prompt and friendly, we are very happy!
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City of Saginaw, TX Fire Dept.
Saginaw, TX
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The extreme ease in locating calls using the Voice Print system, as opposed to our previous recorder, has already saved us hours in researching calls. The local district attorneys and others who request records from us on a daily basis are very grateful for the speed with which we are able to respond to their requests.
The Voice Print MAXI system has made my job and that of the other managers easier in researching complaints and other inquiries quickly. This is a great system. I have already recommended it to other agencies in our county.
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San Bruno Police Dept
San Bruno, CA
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In addition to recording for compliance purposes, we use our current recordings from the Voice Print Recorder for quality monitoring. From time to time we have the need to review an employee's performance and the recorder makes it faster and easier to listen to calls from that particular employee. Additionally, the recorder has helped us as a public safety provider many times in defending ourselves from complaints from the public.
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Martinsville -- Henry County 911 Center
Collinsville, VA
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"Voice Print has provided excellent service and has taken extra steps to insure the software meets our operational requirements, beyond what could reasonably be expected."
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California Highway Patrol
Sacramento, CA
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From the time that VPI gave us the presentation to the last minute of the installation, all of you have been very helpful and informative on any questions that we have had. You are a team that believes in your product! It's nice to see that people like you have the customer service skills that many others lack. VPI has impressed me!
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Professional Exchange Service Corporation
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VPI has been a major plus in our operations. Training and quality assurance are the key benefits for our organization. We have also used it quite a bit to ensure that closing sales are being properly performed. Although Technical support has rarely been needed, is available promptly. VPI’s technicians are very knowledgeable and answer questions confidently.
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Tempur-Pedic
Lexington, KY
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