VPI prides itself in offering quality service and the highest quality of call recording and workforce optimization solutions available. See what some customers are saying about VPI’s Products (with link to product section anchor), Training (with link to Training section anchor) and Service and Support (with link to Service and Support section anchor).  If you would like to send us your comments, please email us.

Product

“We can measure anything that we track...Activ! Intelligence can capture that data and deliver the information to whomever you authorize to receive it. A huge benefit is that we can get all of this information from all of our nine sites.”

Lou Orsi
Director of Vendor Relations
1-800-Flowers.com
Westbury, New York

“The reassurance offered by the product's reliability and ease of use gives us great peace of mind when managing both liability and quality, and the open architecture design plays an important role in allowing us to grow and introduce new technologies without the problems often associated with upgrading and interoperability.”

Jon Drake
Executive Vice President and CIO
LegacyTexas Bank

"The VPI Activ! Performance Suite™ has really benefited the development of our sales people. With its full-time recording capabilities there are tremendous benefits, such as improved training, increased customer service levels, and enhanced liability protection that just can't be realized with sampling."

Patrick Hogan
Vice President of Renewals
First American Home Buyers Protection Corporation       

“VPI was the only vendor that could meet our specific customer’s requirements and within the tight timeframe as well. No other vendor was able to provide an integrated and all encompassing solution like VPI could…VPI’s Activ! Performance Suite solution has been operating smoothly and its ongoing consistency continues today."

Mathew Chow
IT Infrastructure Manager
Arvato Services

“We now have more customers calling in and asking to speak to a manager not to complain, but to say ‘you've got such a professional, polite and friendly team.' We attribute that positive feedback to our ability to listen to our reps interacting with customers using the VPI/Avaya solution and ensuring procedures are being followed.”

Patrick Hogan
Vice President of Renewals
First American Home Buyers Protection Corporation

“The VPI system has proved its worth many times from the day it was put on-line.  It was used for resolving many customer service issues.  It is a great product!”

Eva Airways Corp.

“With VPI we can now quickly and efficiently retrieve and send more call recordings as WAV files to our clients, improving customer service and increasing revenues while doing so.”

Webb Interactive Marketing Company

“We are extremely satisfied with the VPI system. It provides trouble free reliability to our voice recording needs and is a great tool for training, and review for our customer service group.”

Berlex Laboratories

“I don’t know of any other product that can real time kick an agent in the butt and say hey, we need you on the phone.”

Bruce Allison
Call Center Operations Director
HouseValues.com
Kirkland, Washington

“VPI’s the perfect system. It records all of our calls and it is very simple to go back and retrieve a call to listen to or to email to concerned parties. I couldn’t see anybody not being happy with VPI’s system. It does everything it says it’s going to do. I just love it.”

RobRoy Lee
Network Administrator
The College Life Fund Division
Norcross, Georgia

"We are extremely happy with our Activ! Voice call recording and quality monitoring solution. Aside from the remarkable system, the team has gone above and beyond to meet all of our needs. We are very happy customers."

Susan Lily
IXIS Asset Management Advisors Group
Boston, Massachusetts

“We’re a licensed medical collection agency and we’re heavily regulated by the federal government, so its important that were able to monitor our employees’ calls and VPI gives us the tools to do that. It’s very easy to use and our employees love it.”

Patrick McIntyre
VP of Information Technology
CMRE Financial Services, Inc.

“Thank you for the excellent, dynamic product training you provided. In just a few hours, you helped us achieve a comprehensive understanding of the many capabilities of VPI's new call center recording and quality management software."

Jim Vance
Director of Customer Service Facilities
Manheim Auctions


“Voice Print’s the perfect system. It records all of our calls and it is very simple to go back and retrieve a call to listen to or to email to concerned parties. I couldn’t see anybody not being happy with Voice Print’s system. It does everything it says it’s going to do. I just love it.”

The College Life Fund Division

“VPI is easy to contact, quick to respond, and their technical support is great.  I am especially impressed with the technicians' follow-up to make sure the issues have been resolved.”

Bargain Networks

“The VPI system has added great value to our organization! It helps us gauge internal quality in a more meaningful and objective way.”

Edwards Lifesciences

“VPI's Activ! IP recording software reliably records all of our calls. We love the fact that the software interface is the same for recording, search and playback of both IP and TDM calls. We are very happy with the system and would highly recommend it to anyone.”

Richard Heilbrunn, Director of Operations
International Medical Group

“We now have more customers calling in and asking to speak to a manager not to complain, but to say ‘you've got such a professional, polite and friendly team.' We attribute that positive feedback to our ability to listen to our reps interacting with customers using the VPI/Avaya solution and ensuring procedures are being followed.”

Patrick Hogan, Vice President of Renewals
First American Home Buyers Corp

“VPI was the only vendor that could meet our specific customer’s requirements and within the tight timeframe as well. No other vendor was able to provide an integrated and all encompassing solution like VPI could…VPI’s solution has been operating smoothly and its ongoing consistency continues today."

Mathew Chow, IT Infrastructure Manager
Aravato Services

“Within the first week of having the  VPI tools, my Quality Assurance team saw a productivity and efficiency increase of over 65% !”

Quality Assurance and Training Manager
Arvato Services

"We are extremely happy with our call recording and quality monitoring solution. Aside from the remarkable system, the team has gone above and beyond to meet all of our needs. We are very happy customers."

Susan Lily
IXIS Asset Management Advisors Group

“Our quality monitoring solution has added great value to our organization. It helps us gauge internal quality in a more meaningful and objective way.”

Edwards Lifesciences

"With VPI we can quickly and efficiently retrieve and send more call recordings as WAV files to our clients, improving customer service and increasing revenues while doing so.”

Jason Asp, Director of Information Technology
Webb Interactive Marketing Company

“VPI’s the perfect system. It records all of our calls and it is very simple to go back and retrieve a call to listen to or to email to concerned parties. I couldn’t see anybody not being happy with VPI’s system. It does everything it says it’s going to do. I just love it.”

RobRoy Lee, Network Administrator
The College Life Fund Division

Service and Support

“The sound quality is clear, the logger features are great and the customer service is top-notch. We love our system!”

Metro North Railroad

“From the time that VPI gave us the presentation to the last minute of the installation, all of you have been very helpful and informative on any questions that we have had. You are a team that believes in your product!  It's nice to see that people like you have the customer service skills that many others lack.  VPI has impressed me!”

Professional Exchange Service Corporation

Training

“VPI has been a major plus in our operations. Training and quality assurance are the key benefits for our organization. We have also used it quite a bit to ensure that closing sales are being properly performed.  Although Technical support has rarely been needed, is available promptly. Voice Print’s technicians are very knowledgeable and answer questions confidently.”  

Tempur-Pedic, Inc.

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