VPI prides itself in offering quality service and the highest quality of call recording and workforce optimization solutions available. See what some customers are saying about VPI’s Products (with link to product section anchor), Training (with link to Training section anchor) and Service and Support (with link to Service and Support section anchor).  If you would like to send us your comments, please email us.

Product

 “The Voice Print system is outstanding from a user’s perspective. I have been able to train my most non-technical staff to use the interface effectively in daily operations with minimal time devoted. Employees with even a cursory knowledge of a Windows Environment have been able to efficiently utilize the device.

I have the utmost confidence the abilities of the Voice Print recording device to run properly and in the Company’s ability to support their product.  The spirit of cooperation extended by Voice Print is unsurpassed in today’s business environment.”

Ventura County Fire Communications Center
Camarillo, CA

“The system allows us to resolve content and accuracy issues promptly that we were unable to accomplish with our prior proprietary system.”

City of Bellflower
Bellflower, CA

“The playback system is quick and it’s easy to query a call - which in law enforcement, time is of the essence. Making recordings onto floppy disks and changing the DVDs are as simple as opening a door.

I would like to commend all persons involved in the purchasing process to the ongoing technical support that we are receiving. Voice Print personnel are very courteous and helpful. We would recommend the Voice Print Digital Voice Logger to anyone.”

Warren County Sheriffs Office
Indianola, IA

“The Voice Print system requires little intervention, and the media is much easier to manage. The system allows us to document and store radio and telephone calls with rapid retrieval.  Also, we are very impressed by the potential for future software enhancements and upgrades with the Voice Print system. Voice Print’s tech support is prompt and friendly, we are very happy!”

City of Saginaw Fire Department
Saginaw, TX

“Retrieval is fast. Records can be retrieved without knowing the exact time. We have installed the Voice Print system in 40 locations and are still purchasing more.”

Los Angeles County Sheriff’s Department
Los Angeles, CA

"The system has enabled us to provide a critical service with ease and confidence."

Immigration and Naturalization Service (INS)
Williston, Vermont

 “We have been very impressed by the simplicity of finding past events for transcribing them to another media for court use and to document past communications, the excellent audio quality, its reliability and the fact that it does not require extensive intervention by personnel who oversee its operation.”

Morro Bay Police Department
Morro Bay, CA

 “The extreme ease in locating calls using the Voice Print system, as opposed to our previous recorder, has already saved us hours in researching calls. The local district attorneys and others who request records from us on a daily basis are very grateful for the speed with which we are able to respond to their requests.
The Voice Print MAXI system has made my job and that of the other managers easier in researching complaints and other inquiries quickly. This is a great system. I have already recommended it to other agencies in our county.”

San Bruno Police Department
San Bruno, CA

"In addition to recording for compliance purposes, we use our current recordings from the Voice Print Recorder for quality monitoring. From time to time we have the need to review an employee's performance and the recorder makes it faster and easier to listen to calls from that particular employee. Additionally, the recorder has helped us as a public safety provider many times in defending ourselves from complaints from the public."

Martinsville-Henry Co 911 Center
Cambridge, IL

Service and Support

"Voice Print has provided excellent service and has taken extra steps to insure the software meets our operational requirements, beyond what could reasonably be expected"

California Highway Patrol
Sacramento, CA

“No other company has provided us with the same high level of customer service and technical expertise as Voice Print.  Voice Print is a cost effective, flexible solution to our recording needs. We are most impressed by the Windows NT open architecture.”

Port Authority of Allegheny County
Pittsburgh, PA

“The sound quality is clear, the logger features are great and the customer service is top-notch. We love our system!”

Metro North Railroad
New York Grand Central Station
New York, NY

“Thank you for your continued superlative service.”

Lake St. Louis Police Department
Lake St. Louis, MO

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