The demands on health care providers just keep growing. Healthcare providers are facing increasing regulatory requirements, liability concerns, insurance company demands for accountability and the challenges of new patient data security requirements such as the U.S. Health Insurance Portability and Accountability Act (HIPAA) legislation.

VPI’s Activ! Suite of innovative contact center recording and monitoring solutions can help you deal with every one of those demands, saving your doctors, nurses and compliance officers invaluable time. How? By safely and securely logging all of your voice and data interactions for instant access, a whole world of possibilities opens up:

• Doctors can record patient information from any phone
• Staff interactions with insurance companies, patients, other doctors, pharmacies, and other health care providers can be automatically and securely recorded for later verification, HIPPA recording compliance, and quality assurance
• All recorded interactions can be instantly available for playback, duplication or export via email from any remote location
• Access to recorded information would be secure and well protected with user id’s, passwords and configurable access rights
• Flexible, fault tolerant storage options would enable secure, local data storage

With the industry’s lowest long term cost of ownership and most advanced and flexible technology, the Activ! Suite of contact center recording and monitoring solutions is an ideal fit for health care organizations like yours.

Remote Access
No matter where you're physically located, with an Internet connection, and E.net Client - VPI's Web browser-based application - you'll have the freedom to securely access call records, run agent reports, and perform evaluations from a single interface! Distance is no object with E.net Client. You can quickly and easily access all critical, time-sensitive information. Create and send reports on your quality assurance. All of this translates to major time savings and efficient use of personnel - resulting in compound reduction of costs and a significant Return On Investment.

Quality in…Quality Out
Exceptional customer experiences start with exceptional agents. VPI's Activ! IQ Call Center Quality Monitoring Software and Activ! View Screen Capture Software applications enable you to accurately evaluate, and analyze your agent-customer interactions. Determine the effectiveness of your training, sales, and service tools. Our solutions enable you to attain complete, real-time data that translates into actionable intelligence - resulting in increased productivity.

Valuable Verbal Contracts
What about legal compliance and risk management? Contact center recording can provide much more than peace of mind! Every time an agent takes an order from a customer, a "verbal contract" is made. In the event of a "he said/she said" dispute, the ability to quickly locate and playback the call record could save you from a long and costly litigation. VPI enables your agents to quickly find and playback the call directly over the telephone to the customer - a major advantage in the quest for first-call resolution.

Reap the Benefits of Full-Time Contact Center Recording!
Selective recording saves disk space, but leads to skewed perceptions of contact center performance, which could result in poor strategic decision-making. Full-time call logger technology provides improved quality control, enhanced dispute management, and a true representation of customer/agent interactions. With Activ! Voice Recording Software and our automated Variable Retention Application, you can record 100% of your calls and decide which ones you want to retain and for how long.

Building Upon Your Investment
Want easy upgrades? Simple modifications? Custom integrations? VPI is the only voice logging and quality assurance solution available today with the level of flexibility you need! Your initial investment will always be protected because your system will grow and evolve as your needs change. By leveraging our open architecture design, Active X toolkit, and End-user accessible APIs, you can seamlessly integrate your VPI system with your existing and future applications. Our voice logging and monitoring platforms are comprised of non-proprietary, off-the-shelf hardware - you can upgrade any component without a complete replacement or drastic overhaul. In addition, we'll give you the best service plans and lowest maintenance costs in the industry! By choosing VPI, your total cost of ownership will be significantly reduced.

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