VPI PERFORMANCE™ empowers contact center agents, managers, and executives with actionable, targeted information to drive real-time, multi-level performance improvements. It enables you to align your workforce with corporate and operational goals. This powerful contact center monitoring software solution collects and consolidates real-time and historical performance information from multiple telephony and business systems, and delivers critical key performance indicators (KPIs) in a timely and relevant manner for each user.
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VPI PERFORMANCE™ Reports provde real-time, consolidated statistics.
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VPI offers proven real-time reporting solutions for Cisco, Avaya, Aspect, and many other telephony and business systems.
Turn Real Time Data into Action with Contact Center Monitoring Software
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Collect, process, and present consolidated telephony, performance, and business metrics in real or near-real time, in the context and format appropriate for each user.
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Automatically share business intelligence with every department in your organization via role- and privilege-based security.
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Maximize performance and accountability – enable agents to self-monitor and self-correct in real time.
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Identify and promptly correct performance gaps, rectify potential problems, and capitalize on opportunities.
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Expedite performance improvements through targeted intervention via integrated electronic coaching and messaging.
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Improve sales conversion and quality of service while realizing significant savings in areas such as: agent attrition, quality scores, first call resolution, average talk time, idle time, sickness and absence, average hold time, and much more.
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