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The award winning VPI EMPOWER™ suite of solutions is designed to substantially enhance your ability to provide first-rate customer experience with utmost integrity. VPI EMPOWER is an affordable, cost effective solution that will enable you to maintain compliance with increasingly strict state and federal statutes while boosting promises to pay and collections.
|Typical results experienced by VPI customers within the first 60 days include 5% increase in promises to pay, a 10% reduction in operating costs, 15% increase in QA Scores, and a 65% increase in management productivity.|
|Provide proof of regulatory and contractual compliance and optimize every phase of the collections cycle – respond in real time while effectively managing contact strategies by delinquency levels and risk.|
|Deliver automated, targeted training, resulting in increased promise to pay commitments and dollars collected while simultaneously decreasing call handling time.|
|Maximize the quality and accuracy of agent interactions – expediting call resolution and decreasing talk- and wrap-time.|