Cloud IVR Software Solutions
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Cloud IVR

    1-800-Flowers.com
    American Suzuki Motor Corporation
    AT&T
    Cemex
    CNN / Turner Broadcasting
    Dex One
    eBay
    Fuji Film
    General Electric
    Honda of America Mfg., Inc.
    Hunter Douglas
    Hyundai
    Interstate Batteries
    National Geographic
    Princess Cruises
    Sony
    Turner Broadcasting
    TV Guide Networks Inc.
    Verizon Business

Delight Your Customers with VPI's Intelligent Cloud IVR Solution

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VPI’s innovative cloud IVR software solutions deliver the next generation in self service to your customers - with a hosted, pay-as-you-go managed service that leverages conversational virtual agents powered by Artificial Intelligence. Our cloud IVR allows you to automate a wider variety of inbound and outbound call types at one-fifth the cost of a live agent and off-load the mundane and repetitive tasks that drive costs and negatively impact live agent satisfaction.


Proven Benefits

Easily adapt to spikes in call volumes – VPI’s cloud IVR solutions are readily scalable

Unclog your queues to improve response times – use virtual call agents to handle your lower-complexity calls

Reduce the number of calls handled by expensive live agents

Improve customer experience with highly efficient and accurate self-service

Proven effective – customers often request to speak with virtual call agents over live agents!

Increase employee satisfaction by off-loading mundane, repetitive call tasks to virtual call agents

 
Artificial Intelligence

On-demand virtual agents powered by Artificial Intelligence – automate a wide variety of inbound and outbound call types and off-load the mundane and repetitive tasks from human agents that drive up costs and negatively impact agent satisfaction.

 
Powerful Reporting

Highly customizable reports, dashboards, heat maps, desktop tickers and automated messaging and alerting capabilities included with all VPI product modules.

 
Lowest Cost of Ownership

Significant lowering of Total Cost of Ownership from legacy vendors due to single enterprise architecture, universal file access and support for VoIP, Digital and TDM communications in the same system. Unlike most legacy vendors, VPI does not force forklift 'box' upgrades and ends the 'cycle of obsolescence' with it's version upgrade maintenance plan.

Conversational

VPI’s virtual call agents provide a conversational experience that was previously impossible with traditional touchtone or speech IVR. They use their short-term memory to keep track of prior conversation flow and long-term memory to recognize callers and remember their actions and preferences from previous calls.

 
Download Frost and Sullivan Virtual Agent Best Practices Research ReportFrost and Sullivan Virtual Agent Best Practices Research Report
Authored by Frost & Sullivan analyst Nancy Jamison
Download NowDownload Frost and Sullivan Virtual Agent Best Practices Research Report Now

See why Frost & Sullivan†are convinced that VPI VirtualSource virtual call agent solution provides the best answer to two of the most vexing problems facing contact center managers.

 
Download Mastering Self-Service with Virtual Call AgentsMastering Self-Service with Virtual Call Agents
Download NowDownload Mastering Self-Service with Virtual Call Agents Now

The contact center is becoming increasingly complex. Traditional live agents alone canít meet the demands of todayís contact center. Fortunately, advances in artificial intelligence are offering an ideal voice self-service solution - Virtual Call Agents.

 
 
News and Blog Articles on Cloud IVR
 
 
About VPI

VPI is the world’s leading developer and provider of Customer Experience and Workforce Optimization software solutions and services for enterprises, trading floors, government agencies and first responders. The unique, award-winning VPI EMPOWER Web-based software suite integrates call recording, quality management, interaction analytics, performance reporting, E-learning and conversational virtual call agents. This groundbreaking solution suite enables organizations to radically improve customer experience, optimize operational performance, minimize risk and ensure compliance with less staff than ever before possible.

Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to capture and share real-time insights from multiple communications and customer management platforms and automate virtually every manual task performed within contact centers today. VPIís approach has been disruptive to legacy designs because its software is easy to deploy, easy to use, and extremely cost effective Ė resulting in a significant return on investment.

Our 1,500+ successful customers in 50 countries worldwide tell the story best. Here are just a few.