Delight Your Customers with VPI's Intelligent Cloud IVR Solution
VPI’s innovative cloud IVR software solutions deliver the next generation in self service to your customers - with a hosted, pay-as-you-go managed service that leverages conversational virtual agents powered by Artificial Intelligence. Our cloud IVR allows you to automate a wider variety of inbound and outbound call types at one-fifth the cost of a live agent and off-load the mundane and repetitive tasks that drive costs and negatively impact live agent satisfaction.
Increase employee satisfaction by off-loading mundane, repetitive call tasks to virtual call agents
Easily adapt to spikes in call volumes – VPI’s cloud IVR solutions are readily scalable
Expedite call processing by live agents by using virtual call agents to gather routine information up-front
Unclog your queues to improve response times – use virtual call agents to handle your lower-complexity calls
Fast ramp-up and ROI – virtual agents learn fast from scripts and recordings, no IVR decision trees!
Reduce the number of calls handled by expensive live agents
On-demand virtual agents powered by Artificial Intelligence – automate a wide variety of inbound and outbound call types and off-load the mundane and repetitive tasks from human agents that drive up costs and negatively impact agent satisfaction.
VPI’s virtual call agents provide a conversational experience that was previously impossible with traditional touchtone or speech IVR. They use their short-term memory to keep track of prior conversation flow and long-term memory to recognize callers and remember their actions and preferences from previous calls.
Highly customizable reports, dashboards, heat maps, desktop tickers and automated messaging and alerting capabilities included with all VPI product modules.
Lowest Cost of Ownership
Significant lowering of Total Cost of Ownership from legacy vendors due to single enterprise architecture, universal file access and support for VoIP, Digital and TDM communications in the same system. Unlike most legacy vendors, VPI does not force forklift 'box' upgrades and ends the 'cycle of obsolescence' with it's version upgrade maintenance plan.
The contact center is becoming increasingly complex. Traditional live agents alone canít meet the demands of todayís contact center. Fortunately, advances in artificial intelligence are offering an ideal voice self-service solution - Virtual Call Agents.
News and Blog Articles on Cloud IVR
VPI is the world’s leading developer and provider of Customer Experience and Workforce Optimization software solutions and services for enterprises, trading floors, government agencies and first responders. The unique, award-winning VPI EMPOWER™ Web-based software suite integrates call recording, quality management, interaction analytics, performance reporting, E-learning and conversational virtual call agents. This groundbreaking solution suite enables organizations to radically improve customer experience, optimize operational performance, minimize risk and ensure compliance with less staff than ever before possible.
Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to capture and share real-time insights from multiple communications and customer management platforms and automate virtually every manual task performed within contact centers today. VPIís approach has been disruptive to legacy designs because its software is easy to deploy, easy to use, and extremely cost effective Ė resulting in a significant return on investment.
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