VPI Cisco UCCX Reporting Software Greatly Enhances Cisco Reporting.

Powerful Cisco reporting for Cisco UCC Express and UCC Enterprise.

VPI PERFORMANCE™
Cisco Reporting Software

VPI Cisco Customers

Alzheimer
Honda of America Mfg., Inc.
Hunter Douglas
Hyundai
US Army
US Department of Justice

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VPI PERFORMANCE Solution Advantages for Cisco UCCX

Cisco UCC Reporting Software for Cisco UCC Express and Enterprise

VPI offers a robust, cost effective and easy to implement “plug and play” Cisco UCC Reporting and Performance Management package for Cisco UCC Express (UCCX) and Cisco UCC Enterprise (UCCE) that covers the majority of contact center operational improvement needs out of the box, without the need for professional services. VPI PERFORMANCE greatly enhances your Cisco UCCX reporting capabilities.

The package integrates Cisco UCC Express ACD, call recording and quality monitoring data into powerful analytics with drill-down reporting, KPIs, scorecards, and ticker-like desktop dashboard displays. The package empowers contact centers with relevant, real-time intelligence to rapidly optimize operational performance, service quality and risk management. With VPI Performance Cisco call center reports software, contact centers are now able maximize the performance and effectiveness of each and every employee – their most expensive investments/assets (often 60% to 70% of total costs).

VPI’s “plug and play” Cisco reporting and performance management software dramatically shortens implementation timelines (substantially below the industry’s standard), and provides for faster ROI as a direct consequence. VPI's Cisco UCCX reporting software is also easily implemented directly by VPI’s channel reseller partners. Learn more about the many advantages of VPI Performance Reporting Software for Cisco UCC Express.

This standardized performance management software package for Cisco includes the following:

  • Cisco UCCX Reporting Data Collectors for real-time data capture from Cisco UCC Express
  • 40+ Consolidated Reports - Multi-site, multi-level reports with drill-through capabilities
  • 3 Desktop Tickers  - Docked, display real-time metrics for telephony and quality data
  • 3 Scorecards - Display agent/group metrics with target goals
  • 50 KPIs (Key Performance Indicators) displayed throughout real-time tickers, dashboards, scorecards and reports
  • Messaging - Trigger alerts and notifications to agents and managers based on performance metrics thresholds
  • Centralized Web-based Administration – User/group security, configuration

Access to More than Out-of-Box, Drill-through Cisco Contact Center Reports

'Always On' Real-time Cisco Desktop Tickers

Agent Ticker

Cisco Reporting Ticker for Call Center Agents

Self and Group Metrics - 1 queue, 4 Agent Status, and 5 Call Performance. Click Here to view a larger screen image.

Supervisor Ticker

Cisco Reporting Ticker for Supervisors

Group Metrics - 6 Current Status, 3 Overall Actvitiy, 9 Call Performance. Click Here to view a larger screen image.

Manager / Director Ticker

Cisco Reporting Ticker for Contact Center Directors and Managers

Group Metrics - 4 Current Status, 6 Overall Actvitiy, 2 Call Performance and 1 QA Score. Click Here to view a larger screen image.



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VPI Customer Ratings and Reviews

VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.

Roger Gallup Support Manager, Zoll Medical Corporation
Zoll Medical Corporation Customer Succes 5 Star Quote

VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.

Brandon Olsen Technical Project Manager, Black Hills Energy
Black Hills Energy Customer Succes 5 Star Quote

We have easily doubled our QA productivity with VPI. You can't afford not to use this software.

Jack Fuller Crew Manager, Norfolk Southern Corporation
Norfolk Southern Corporation Customer Succes 5 Star Quote