VPI offers a robust, cost effective and easy to implement “plug and play” Cisco UCCX Reporting and Performance Management package for Cisco UCC Express (UCCX) that covers the majority of contact center operational improvement needs out of the box, without the need for professional services. VPI PERFORMANCE greatly enhances your Cisco UCCX reporting capabilities.

The package integrates Cisco UCC Express ACD, call recording and quality monitoring data into powerful analytics with drill-down reporting, KPIs, scorecards, and ticker-like desktop dashboard displays. The package empowers contact centers with relevant, real-time intelligence to rapidly optimize operational performance, service quality and risk management. With VPI Performance Cisco call center reports software, contact centers are now able maximize the performance and effectiveness of each and every employee – their most expensive investments/assets (often 60% to 70% of total costs).

VPI’s “plug and play” Cisco reporting and performance management software dramatically shortens implementation timelines (substantially below the industry’s standard), and provides for faster ROI as a direct consequence. VPI's Cisco UCCX reporting software is also easily implemented directly by VPI’s channel reseller partners. Learn more about the many advantages of VPI Performance Reporting Software for Cisco UCC Express.

This standardized performance management software package for Cisco includes the following:

• Cisco UCCX Reporting Data Collectors for real-time data capture from Cisco UCC Express
• 3 Desktop Tickers  - Docked, display real-time metrics for telephony and quality data
• 3 Scorecards - Display agent/group metrics with target goals
• 20 Consolidated Reports - Multi-site, multi-level reports with drill-through capabilities
• 50 KPIs (Key Performance Indicators) displayed throughout real-time tickers, dashboards, scorecards and reports
• Messaging - Trigger alerts and notifications to agents and managers based on performance metrics thresholds
• Centralized Web-based Administration – User/group security, configuration