Here you will find industry specific case studies from some of our
diverse range of clientele. Please take a minute to learn how
VPI can help meet your specific needs.

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PPL EnergyPlus West - Allentown, PA

With VPI's Phone Line Recorder, PPL EnergyPlus West can safeguard their "verbal agreements." Whenever an agent is required to negotiate a price over the phone line, that agent is essentially creating a verbal contract. PPL EnergyPlus realizes that it is critical that those “verbal contracts” are recorded on VPI's PC phone recorder and archived for liability purposes. By recording calls from their PBX, PPL EnergyPlus found that they can settle “he said/she said” disputes, comply with regulations, and head off costly non-productive litigation. "VPI's phone line recorder has saved me a lot of time and PPL EnergyPlus a lot of money."

City of San Diego Water Department - San Diego, CA

The City of San Diego continues to expand and grow, and the number of the city's water and sewer customers grows right along with it. This means that the daily volume of billing questions and requests for service, both routine and emergency, increases correspondingly. When the City's Water Department needed a supremely reliable communications recording system that would record 100% of all their incoming and outgoing calls, they chose VPI.

Texas Power - Texas, TX

Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions.