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Customer Success Story
Riverside County Sheriffs Department Profile
The Riverside County Sheriff’s Department, located in Blythe, California, provides emergency dispatch of law enforcement, fire and emergency medical services for Riverside County.
Agency Challenge
The Riverside County Sheriff's Department need to replace their obsolete recording system with one that would eliminate the cumbersome tasks associated with archiving and retrieval of their recorded transactions.
Solution Overview
The Riverside Country Sheriff's Department implemented the VPI recording solution that meets all recording, storage, and data sharing needs.
Significant Benefits
Ultra reliable recording of telephone and radio communications with non-proprietary, open architecture system; Ability to quickly find calls and re-create and share entire emergency incidents with ease

Riverside County Sheriff's Department Enjoys Instant Access with VPI

VPI met Riverside County's challenge of replacing their obsolete phone and radio recorders with a solution that would eliminate the cumbersome tasks associated with archiving and retrieval of their recorded transactions.

“We appreciate the instant retrieval feature of the VPI system. With our previous recorder, we had to jump through hoops in order to locate a particular record – it would take an agent between ten minutes to half an hour to retrieve a call, with VPI it is a matter of seconds.”

Riverside County Sheriffs Department

Agency Profile

The Riverside County Sheriff’s Department, located in Blythe, California, provides emergency dispatch of law enforcement, fire and emergency medical services for Riverside County. The Riverside County Sheriff’s dispatch agents are available to serve the community 24-hours a day, seven-days a week.

Riverside County is the 4th-largest of California's 58 counties in both population and sheer land mass. It has constantly been among the fastest growing counties in the country, serving across 7,300 square miles and policing 15 of the 26 cities in Riverside County.

The Riverside Sheriff's Department is the 2nd-largest Sheriff's Office in California, managing five correctional facilities, Coroner-Public Administrator duties, and providing court services.

Challenge

The Riverside County Sheriff's Department need to replace their obsolete recording system with one that would eliminate the cumbersome tasks associated with archiving and retrieval of their recorded transactions.

Solution

Since installing a VPI recording system in the summer of 2000, Riverside County has been greatly impressed with the instant recall capabilities that the logger has provided them with – dispatchers use that and many other features of the logger on a daily basis to respond promptly and properly to calls that come into the center.

VPI systems were designed from the ground up with ease of use as priority one. The simple tabbed user interface allows non-technical personnel to operate the system, and drastically reduces the training required to maximize the system’s benefits. The VPI system is built around the Window’s operating system offering users a familiar and intuitive environment. Even the most non-technical person can operate the system, lessening training and allowing users to quickly and easily utilize the offered system for individual desired purposes.

“We appreciate the instant retrieval feature of the VPI system. With our previous recorder, we had to jump through hoops in order to locate a particular record – it would take an agent between ten minutes to half an hour to retrieve a call, with VPI it is a matter of seconds,” said Riverside Sheriff’s Captain Lori Miller. VPI’s solution offers dual hard drives providing over 11,000 hours of storage for instant recall. Looking for older calls is also quick and easy. The logger uses a database “query” to find stored calls; a feature similar to using a search engine on the Internet. From the agent’s workstation, one simply types in the date and/or time and/or channel number, etc. and the call can be identified and retrieved instantly.

The VPI system incorporates Borland’s SQL database – a very powerful database, allowing the VPI system to be a true Client/Server solution. When retrieving calls, the user-selected results are brought up instantaneously from the server, via a query sent from the client desktop.

Even after several years worth of calls, SQL will be able to bring up records in a matter of seconds. The time to find the detail about each recording in the SQL database is just seconds, thanks to its speed and to VPI’s intuitive interface. The time to retrieve a record for playback is under 3 seconds when accessible from on-line storage, the timeframe from near-line and off-line storage will be a function of the mechanical time to retrieve, insert and cycle up to operational speed, but generally is a matter of seconds. The SQL database knows the media ID it assigned to each side of a removable media and will prompt for the insertion of that media, when the recording is only available on the removable media.

Additionally, VPI’s unique ‘search wizard’ technology walks users who need to locate and playback a call record through tasks step-by-step. These wizards can be customized to the clients’ specification and changed by user-defined authorized personnel as business preferences change. Other ease-of-use examples include time selection with simple slide bars, date selection with simple pop-up calendars, and color-coded flagging and commenting of calls.

Portability was another important factor for Riverside County. A standard feature on all VPI servers automatically attaches the chosen call record/group of records as a .wav file or files to an email header (MAPI compliant email client) by simply pressing one button on the user interface within the VPI application screen. in compressed format (using GSM compression) allowing a 10-minute call to be e-mailed as a 1 MB file. Since GSM is a standard for audio compression is Microsoft standard for compression and is therefore recognized by , standard media players (Windows Media Player and Real Player.) Consequently, recipients of such e-mailed call records recognize the GSM Codec and can playback the attached file/s without the need for any additional software, beyond what comes as a standard with their Windows Operating System. from VPI. This greatly enhances your ability to transfer the audio records VPI calls to those persons who need to listen to the captured calls. remote locations.

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