Objective: Keep growing as a corporation and effectively and efficiently meet related needs of its customers without having to compromise service quality or customer satisfaction.
Challenge: To adapt existing work methodology to fit a new structure, while maximizing the use of advanced and flexible technology and existing resources.
Resolution: Install the VPI solution offering Sumitomo Mitsui Banking Corporation the flexibility and reliability to effectively record their transactions while being able to grow within their existing environment.
Sumitomo Mitsui Banking Corporation (SMBC), headquartered in San Francisco, offers its clients a spectrum of financial services ranging from corporate banking, capital markets, asset management, and e-commerce banking. SMBC originated in April 2001 as a result of the merger between The Sumitomo Bank, Limited and The Sakura Bank, Limited.
In today’s competitive economy, investing is virtually required by everyone in order to thrive in our fast-paced business world. It is in the best interest of today’s financial organizations to do whatever is necessary in order to ensure that their customers feel confident in their banking decisions. That is why SMBC employed a VPI digital call recorder to record all of their banking-related verbal transactions. This sort of verbal receipt leaves both the investor and the broker feeling secure in the deal at hand.
SMBC is a growing company in a growing industry: financial services. With the recent resurgence in investing, SMBC knew that it needed to purchase a solution for both their Los Angeles and San Francisco offices that would offer SMBC the reliability and open architecture design capable of incremental growth as their corporation expanded. "We wanted a reliable system that would make it easy for us to find and replay calls, with an architecture designed to support future enhancements. We chose VPI’s digital logger because it was the most innovative, forward-looking company, with the best overall solution," said Jason Buenviaje, Network Engineer at Sumitomo Bank.
The VPI digital call recorder is the most flexible solution available to the market today. Because the system is a completely self-contained unit, it does not require external components for its operation. Each system can be easily expanded in 4, 8,or 16 channel increments for digital, analog, or a combination of both types of audio inputs. Unlimited growth can be accomplished by simply adding additional cards or additional chassis for system growth in one location, or multiple network locations.
Through the use of redundant, hot-swappable power supplies, hard drives, fans, and CPUs, VPI has developed digital call recorder reputable throughout the industry for its reliability. Should any of these components fail, they can be replaced during full system operation uninterrupted. Even full database backups are performed while the system continues operating 100% (unique to VPI systems!), ensuring that there is no lose of valuable data!
VPI solutions are based on open standards and architecture, utilizing non-proprietary industrial strength PC components and technologies for maximum efficiency, flexibility, and capacity. VPI is well regarded in the recording industry as a leader in emerging voice/data capture technologies allowing expanded intelligent use of personalized data, with a commitment to providing excellent customer service. In short, VPI focuses on delivering top technology, 100% satisfaction, and consistent performance to all of its clients.
Through the use of the VPI digital voice logger, SMBC has been able to reliably and effectively record and store their verbal transactions, and in effect, can ensure itself and its customers that they are in good hands. Buenviaje mentioned, “the VPI system quickly became an integral part of the SMBC operations and customer service procedures. We love our recorder and know that we can depend on it to handle our call volume.”
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