Customer Success Stories

VPI’s case studies are now available online in Adobe’s PDF format.  If you have the Acrobat Reader, you can view the document directly.  You can also choose to download the file to your PC for future reference or printing.   Download Adobe Acrobat

All Enterprise Public Safety & Security Government


  Company Industry Connectivity Download Case Study
 
CityVPI Communications Recording Eystems Enable State-of-the-Art Call Centers for the City of San Diego  City of San Diego Case Study
San Diego is one of the ten largest cities in the U.S., with a population of nearly 2.5 million spread over an area of more than 330 square miles.The City of San Diego's water department and treasurer's office collection department faced rapidly escalating workloads.San Diego Data Processing set-up state-of-the-art call centers which included VPI's powerful digital call recording solution.


 
HuntsvilleHuntsville Utilities Goes Digital with VPINortel  Huntsville Utilities Case Study
Huntsville Utilities provides service to over a quarter of a million people, the Gas, Water and Electric Systems all share management, administrative services and a central dispatch center to keep the cost of service to consumers low. When the dispatch center's antiquated reel-to-reel recording system became too difficult and expensive to maintain, Huntsville made the switch to VPI's advanced digital radio and phone line recorder technology.


 
STOPSTOP LLC Selects VPI QUALITY to Tackle 100% Call Recording  STOP LLC Case Study

With contractual compliance and liability issues to mind, STOP LLC knew it needed to record 100 percent of its incoming and outgoing calls. The company’s outsourced recording solution was making it difficult for the company to locate and playback call recordings and successfully pursue an effective quality assurance program. With VPI QUALITY, everything changed.