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VPI's case studies are now available online in Adobe's PDF format. If you have the Acrobat Reader, you can view the document directly. You can also choose to download the file to your PC for future reference or printing. Download Adobe Acrobat |
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
![]() | 1-800-Flowers.com | Avaya | |||
With a total of nine sites – five internal throughout the United States and four outsource partners – and up to 2,000 agents working at peak periods, 1-800-Flowers.com has tackled all the challenges inherent to businesses operating large, multi-site contact centers. | |||||
![]() | Arvest Bank | ||||
| For a company like Arvest Bank, with over $4 billion in assets under management, keeping a record of every phone transaction is not just a luxury, it's required by their internal compliance committee. With the enormous volume of calls they record daily, they needed a telephone logging system that is reliable, scalable in design, and easy to use. That is why they chose the VPI system. | |||||
![]() | Bank of America | ||||
When Bank of America was deciding which telephone logging and workforce optimization solution to install, they chose VPI because “we were looking to store all of our data online and needed the most reliable digital telephone logger with the largest online storage capacity and easiest access to call records. The VPI system paid for itself in 6 months due to the cost savings of eliminating the use storage media coupled with the tremendous amount of supervisors’ time saved in searching for and retrieving archived calls from our telephone logger to perform quality monitoring evaluations." | |||||
![]() | Bargain Network | ||||
| For a contact center like Bargain Networks, one of the country's largest call centers, customer service is top priority. When Bargain Networks decided to upgrade their call centre recording and call centre monitoring systems they chose to implement VPI’s solution. Because VPI provides the most flexible and reliable solution on the market today, Bargain Network knew that they were in good hands. | |||||
![]() | City of San Diego Water Department | ||||
| The City of San Diego continues to expand and grow, and the number of the city's water and sewer customers grows right along with it. This means that the daily volume of billing questions and requests for service, both routine and emergency, increases correspondingly. When the City's Water Department needed a supremely reliable communications recording system that would record 100% of all their incoming and outgoing calls, they chose VPI. | |||||
![]() | College Life Fund Division | ||||
| Find out how The College Life Fund Division, the nation’s leading student insurer, increased its profitability and customer service with VPI’s Activ! Voice full-time digital telephone logging solution. | |||||
![]() | Diamond.com | ||||
| Looking to manage your customer’ purchases with verbal receipts? VPI’s digital call centre recording and call centre monitoring solution gives Diamond.com the ability to provide their customers with a “verbal receipt” of what transpired during the customer-agent purchasing transaction as well as documentation that records how the customer’s credit card was used and for what it was used to purchase. | |||||
![]() | Dodge & Cox Mutual Funds | ||||
| Dodge & Cox now has the flexibility to reliably record their verbal transactions and expand their tagging capabilities to easily meet their specific retrieval needs. VPI's telephone logging system has provided Dodge & Cox all of this and more. | |||||
![]() | First American Home Buyers Protection Corporation | Avaya | First American Home Buyers Protection Corporation | ||
| Leading financial services company extols the "tremendous benefits" of VPI’s integrated call recording and quality management solutions. | |||||
![]() | Frontier Airlines | ||||
Frontier Airlines installed a VPI PC phone recorder for liability and quality assurance puposes. VPI’s PC phone recorder is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport. | |||||
![]() | Great Lakes Trading Company | ||||
| The VPI telephone logger ensures the recording and storage of Great Lakes Trading Company’s verbal transactions to protect against unnecessary liability and lawsuits. | |||||
![]() | King's Daughter Hospital | ||||
| VPI’s call recording solution became a major contributor to the hospital’s overall high efficiency by providing a call and radio logging system that enabled recording, storing, and sharing critical communications - ensuring the wellbeing of the community and its citizens. | |||||
![]() | Mayo Aviation | ||||
| Mayo Aviation is the Rocky Mountain region's largest aviation company specializing in charter, management, maintenance, parts, and air ambulance service. Their commitment to achieving the highest industry standards has earned them a reputation as one of the safest, most respected operations in the business. Due to the fact that their telephone and radio communications are mission-critical, it is imperative for Mayo Aviation to be able to depend upon a pc phone recorder that provides absolute reliability, excellent technical support, and simple “do-it-yourself” maintenance and upgrades. VPI's phone line recorder has provided all of this and more. | |||||
![]() | Monex | ||||
| The VPI digital voice recording and call center monitoring solutions presented Monex with a lean and flexible solution that allowed for seamless integration with their existing PBX, supported 3rd party verification processes and offered many extra call center quality monitoring software features that Monex enjoys on a daily basis. | |||||
![]() | PPL EnergyPlus West | ||||
| With VPI's Phone Line Recorder, PPL EnergyPlus West can safeguard their "verbal agreements." Whenever an agent is required to negotiate a price over the phone line, that agent is essentially creating a verbal contract. PPL EnergyPlus realizes that it is critical that those “verbal contracts” are recorded on VPI's PC phone recorder and archived for liability purposes. By recording calls from their PBX, PPL EnergyPlus found that they can settle “he said/she said” disputes, comply with regulations, and head off costly non-productive litigation. "VPI's phone line recorder has saved me a lot of time and PPL EnergyPlus a lot of money." | |||||
![]() | STAT MedEvac Helicopter | ||||
| Needed a digital call and radio logging solution provider that would understand the critical nature of the STAT MedEvac’s mission and effectively assist in overcoming tedious records retrieval procedures. | |||||
![]() | Sumitomo Bank | ||||
| The installation the VPI digital telephone logger offers Sumitomo Mitsui Banking Corporation the flexibility and reliability to effectively record their transactions while being able to grow within their existing environment. | |||||
![]() | Texas Power | Avaya | |||
Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions. | |||||
![]() | The Meadows | ||||
| The VPI Digital Voice Recorder provided the Meadows with an open API, allowing them to create a “language” that speaks to both the VPI logger and its IVR system. | |||||
![]() | Webb Interactive Marketing | Webb Interactive Marketing | |||
| VPI and Inter-Tel teamed up to provide Webb Interactive Marketing Company, a leading outbound contact center, with the ultimate call centre recording and monitoring solution for rapid and easy call record search, retrieval and playback for improved training, customer service and sales. | |||||
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
![]() | STAT MedEvac Helicopter | ||||
| Needed a digital call and radio logging solution provider that would understand the critical nature of the STAT MedEvac’s mission and effectively assist in overcoming tedious records retrieval procedures. | |||||
![]() | Frontier Airlines | ||||
Frontier Airlines installed a VPI PC phone recorder for liability and quality assurance puposes. VPI’s PC phone recorder is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport. | |||||
![]() | King's Daughter Hospital | ||||
| VPI’s call recording solution became a major contributor to the hospital’s overall high efficiency by providing a call and radio logging system that enabled recording, storing, and sharing critical communications - ensuring the wellbeing of the community and its citizens. | |||||
![]() | Dodge & Cox Mutual Funds | ||||
| Dodge & Cox now has the flexibility to reliably record their verbal transactions and expand their tagging capabilities to easily meet their specific retrieval needs. VPI's telephone logging system has provided Dodge & Cox all of this and more. | |||||
![]() | Mayo Aviation | ||||
| Mayo Aviation is the Rocky Mountain region's largest aviation company specializing in charter, management, maintenance, parts, and air ambulance service. Their commitment to achieving the highest industry standards has earned them a reputation as one of the safest, most respected operations in the business. Due to the fact that their telephone and radio communications are mission-critical, it is imperative for Mayo Aviation to be able to depend upon a pc phone recorder that provides absolute reliability, excellent technical support, and simple “do-it-yourself” maintenance and upgrades. VPI's phone line recorder has provided all of this and more. | |||||
![]() | Monex | ||||
| The VPI digital voice recording and call center monitoring solutions presented Monex with a lean and flexible solution that allowed for seamless integration with their existing PBX, supported 3rd party verification processes and offered many extra call center quality monitoring software features that Monex enjoys on a daily basis. | |||||
![]() | College Life Fund Division | ||||
| Find out how The College Life Fund Division, the nation’s leading student insurer, increased its profitability and customer service with VPI’s Activ! Voice full-time digital telephone logging solution. | |||||
![]() | Arvest Bank | ||||
| For a company like Arvest Bank, with over $4 billion in assets under management, keeping a record of every phone transaction is not just a luxury, it's required by their internal compliance committee. With the enormous volume of calls they record daily, they needed a telephone logging system that is reliable, scalable in design, and easy to use. That is why they chose the VPI system. | |||||
![]() | Bank of America | ||||
When Bank of America was deciding which telephone logging and workforce optimization solution to install, they chose VPI because “we were looking to store all of our data online and needed the most reliable digital telephone logger with the largest online storage capacity and easiest access to call records. The VPI system paid for itself in 6 months due to the cost savings of eliminating the use storage media coupled with the tremendous amount of supervisors’ time saved in searching for and retrieving archived calls from our telephone logger to perform quality monitoring evaluations." | |||||
![]() | Sumitomo Bank | ||||
| The installation the VPI digital telephone logger offers Sumitomo Mitsui Banking Corporation the flexibility and reliability to effectively record their transactions while being able to grow within their existing environment. | |||||
![]() | Texas Power | Avaya | |||
Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions. | |||||
![]() | City of San Diego Water Department | ||||
| The City of San Diego continues to expand and grow, and the number of the city's water and sewer customers grows right along with it. This means that the daily volume of billing questions and requests for service, both routine and emergency, increases correspondingly. When the City's Water Department needed a supremely reliable communications recording system that would record 100% of all their incoming and outgoing calls, they chose VPI. | |||||
![]() | PPL EnergyPlus West | ||||
| With VPI's Phone Line Recorder, PPL EnergyPlus West can safeguard their "verbal agreements." Whenever an agent is required to negotiate a price over the phone line, that agent is essentially creating a verbal contract. PPL EnergyPlus realizes that it is critical that those “verbal contracts” are recorded on VPI's PC phone recorder and archived for liability purposes. By recording calls from their PBX, PPL EnergyPlus found that they can settle “he said/she said” disputes, comply with regulations, and head off costly non-productive litigation. "VPI's phone line recorder has saved me a lot of time and PPL EnergyPlus a lot of money." | |||||
![]() | Great Lakes Trading Company | ||||
| The VPI telephone logger ensures the recording and storage of Great Lakes Trading Company’s verbal transactions to protect against unnecessary liability and lawsuits. | |||||
![]() | First American Home Buyers Protection Corporation | Avaya | First American Home Buyers Protection Corporation | ||
| Leading financial services company extols the "tremendous benefits" of VPI’s integrated call recording and quality management solutions. | |||||
![]() | Webb Interactive Marketing | Webb Interactive Marketing | |||
| VPI and Inter-Tel teamed up to provide Webb Interactive Marketing Company, a leading outbound contact center, with the ultimate call centre recording and monitoring solution for rapid and easy call record search, retrieval and playback for improved training, customer service and sales. | |||||
![]() | The Meadows | ||||
| The VPI Digital Voice Recorder provided the Meadows with an open API, allowing them to create a “language” that speaks to both the VPI logger and its IVR system. | |||||
![]() | 1-800-Flowers.com | Avaya | |||
With a total of nine sites – five internal throughout the United States and four outsource partners – and up to 2,000 agents working at peak periods, 1-800-Flowers.com has tackled all the challenges inherent to businesses operating large, multi-site contact centers. | |||||
![]() | Diamond.com | ||||
| Looking to manage your customer’ purchases with verbal receipts? VPI’s digital call centre recording and call centre monitoring solution gives Diamond.com the ability to provide their customers with a “verbal receipt” of what transpired during the customer-agent purchasing transaction as well as documentation that records how the customer’s credit card was used and for what it was used to purchase. | |||||
![]() | Bargain Network | ||||
| For a contact center like Bargain Networks, one of the country's largest call centers, customer service is top priority. When Bargain Networks decided to upgrade their call centre recording and call centre monitoring systems they chose to implement VPI’s solution. Because VPI provides the most flexible and reliable solution on the market today, Bargain Network knew that they were in good hands. | |||||
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
![]() | First American Home Buyers Protection Corporation | Avaya | First American Home Buyers Protection Corporation | ||
| Leading financial services company extols the "tremendous benefits" of VPI’s integrated call recording and quality management solutions. | |||||
![]() | 1-800-Flowers.com | Avaya | |||
With a total of nine sites – five internal throughout the United States and four outsource partners – and up to 2,000 agents working at peak periods, 1-800-Flowers.com has tackled all the challenges inherent to businesses operating large, multi-site contact centers. | |||||
![]() | Texas Power | Avaya | |||
Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions. | |||||
![]() | Sumitomo Bank | ||||
| The installation the VPI digital telephone logger offers Sumitomo Mitsui Banking Corporation the flexibility and reliability to effectively record their transactions while being able to grow within their existing environment. | |||||
![]() | Bank of America | ||||
When Bank of America was deciding which telephone logging and workforce optimization solution to install, they chose VPI because “we were looking to store all of our data online and needed the most reliable digital telephone logger with the largest online storage capacity and easiest access to call records. The VPI system paid for itself in 6 months due to the cost savings of eliminating the use storage media coupled with the tremendous amount of supervisors’ time saved in searching for and retrieving archived calls from our telephone logger to perform quality monitoring evaluations." | |||||
![]() | Bargain Network | ||||
| For a contact center like Bargain Networks, one of the country's largest call centers, customer service is top priority. When Bargain Networks decided to upgrade their call centre recording and call centre monitoring systems they chose to implement VPI’s solution. Because VPI provides the most flexible and reliable solution on the market today, Bargain Network knew that they were in good hands. | |||||
![]() | Diamond.com | ||||
| Looking to manage your customer’ purchases with verbal receipts? VPI’s digital call centre recording and call centre monitoring solution gives Diamond.com the ability to provide their customers with a “verbal receipt” of what transpired during the customer-agent purchasing transaction as well as documentation that records how the customer’s credit card was used and for what it was used to purchase. | |||||
![]() | Arvest Bank | ||||
| For a company like Arvest Bank, with over $4 billion in assets under management, keeping a record of every phone transaction is not just a luxury, it's required by their internal compliance committee. With the enormous volume of calls they record daily, they needed a telephone logging system that is reliable, scalable in design, and easy to use. That is why they chose the VPI system. | |||||
![]() | Frontier Airlines | ||||
Frontier Airlines installed a VPI PC phone recorder for liability and quality assurance puposes. VPI’s PC phone recorder is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport. | |||||
![]() | Mayo Aviation | ||||
| Mayo Aviation is the Rocky Mountain region's largest aviation company specializing in charter, management, maintenance, parts, and air ambulance service. Their commitment to achieving the highest industry standards has earned them a reputation as one of the safest, most respected operations in the business. Due to the fact that their telephone and radio communications are mission-critical, it is imperative for Mayo Aviation to be able to depend upon a pc phone recorder that provides absolute reliability, excellent technical support, and simple “do-it-yourself” maintenance and upgrades. VPI's phone line recorder has provided all of this and more. | |||||
![]() | The Meadows | ||||
| The VPI Digital Voice Recorder provided the Meadows with an open API, allowing them to create a “language” that speaks to both the VPI logger and its IVR system. | |||||
![]() | PPL EnergyPlus West | ||||
| With VPI's Phone Line Recorder, PPL EnergyPlus West can safeguard their "verbal agreements." Whenever an agent is required to negotiate a price over the phone line, that agent is essentially creating a verbal contract. PPL EnergyPlus realizes that it is critical that those “verbal contracts” are recorded on VPI's PC phone recorder and archived for liability purposes. By recording calls from their PBX, PPL EnergyPlus found that they can settle “he said/she said” disputes, comply with regulations, and head off costly non-productive litigation. "VPI's phone line recorder has saved me a lot of time and PPL EnergyPlus a lot of money." | |||||
![]() | Dodge & Cox Mutual Funds | ||||
| Dodge & Cox now has the flexibility to reliably record their verbal transactions and expand their tagging capabilities to easily meet their specific retrieval needs. VPI's telephone logging system has provided Dodge & Cox all of this and more. | |||||
![]() | Great Lakes Trading Company | ||||
| The VPI telephone logger ensures the recording and storage of Great Lakes Trading Company’s verbal transactions to protect against unnecessary liability and lawsuits. | |||||
![]() | King's Daughter Hospital | ||||
| VPI’s call recording solution became a major contributor to the hospital’s overall high efficiency by providing a call and radio logging system that enabled recording, storing, and sharing critical communications - ensuring the wellbeing of the community and its citizens. | |||||
![]() | STAT MedEvac Helicopter | ||||
| Needed a digital call and radio logging solution provider that would understand the critical nature of the STAT MedEvac’s mission and effectively assist in overcoming tedious records retrieval procedures. | |||||
![]() | Webb Interactive Marketing | Webb Interactive Marketing | |||
| VPI and Inter-Tel teamed up to provide Webb Interactive Marketing Company, a leading outbound contact center, with the ultimate call centre recording and monitoring solution for rapid and easy call record search, retrieval and playback for improved training, customer service and sales. | |||||
![]() | College Life Fund Division | ||||
| Find out how The College Life Fund Division, the nation’s leading student insurer, increased its profitability and customer service with VPI’s Activ! Voice full-time digital telephone logging solution. | |||||
![]() | City of San Diego Water Department | ||||
| The City of San Diego continues to expand and grow, and the number of the city's water and sewer customers grows right along with it. This means that the daily volume of billing questions and requests for service, both routine and emergency, increases correspondingly. When the City's Water Department needed a supremely reliable communications recording system that would record 100% of all their incoming and outgoing calls, they chose VPI. | |||||
![]() | Monex | ||||
| The VPI digital voice recording and call center monitoring solutions presented Monex with a lean and flexible solution that allowed for seamless integration with their existing PBX, supported 3rd party verification processes and offered many extra call center quality monitoring software features that Monex enjoys on a daily basis. | |||||
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
![]() | Arcata Police Department | ||||
VPI offers the Arcata Police Department a state-of-the art call and radio logging system with an unparalleled degree of scalability in growth and functionality in order to provide the community with reliable service. | |||||
| Chevron Fire Department | |||||
VPI call and radio recorders offer Chevron Fire Department an unparalleled degree of scalability in growth and functionality with an unlimited number of channels and storage hours. | |||||
![]() | City of Elgin Police Department | ||||
Increasing Productivity in The Communications Center - An updated voice logging system introduces the City of Elgin Police Department communications center to a range of powerful, network accessible features that dramatically boost productivity. | |||||
![]() | Fairbanks Police Department | ||||
To handle all of their call and radio logging and storage, Fairbanks has installed a VPI digital voice recording system that “provides the police department with a mission critical tool for ensuring the safety of the community.” | |||||
| F-M Ambulance | |||||
Read how F-M Ambulance Service achieved 100% quality improvement with VPI's state-of-the-art digital call and radio recording solution. | |||||
![]() | Martinsville -- Henry County 911 Center | ||||
| Learn more about how VPI call and radio racording technology helps the Martinsville - Henry County 911 Center overcome the challenges encountered with their obsolete 4 mm DAT recorder. | |||||
![]() | Meade County 911 | ||||
Meade County 9-1-1 realizes faster record retrieval with VPI system. Like all 911 dispatch centers, Meade County 911 is required to record all their call center communications for liability purposes, quality assurance and development. Meade County was looking for a system that would capture and record telephone and radio communications as well as increase the efficiency, quality and content of the service their call center provided during critical communications. Meade County 911 dispatch advisor, Capt. Tim Livers, was impressed with the flexibility, reliability and ease of use of the VPI recording system. | |||||
![]() | Menominee Tribal Police Department | ||||
Enabled the Menominee Tribal Police to provide emergency response service to the citizens of Keshena, Wisconsin, while protecting their liability through the safe and reliable management of their dispatch call records. | |||||
![]() | Riverside County Sheriffs Department | ||||
| VPI met Riverside County's challenge of replacing their obsolete phone and radio recorders with a solution that would eliminate the cumbersome tasks associated with archiving and retrieval of their recorded transactions. | |||||
![]() | San Bernardino County Sheriff's Department | ||||
| Fed-up with their obsolete voice logger and cumbersome retreival of archived recordings, SBCSD chose VPI PRIORITI Voice and PRIORITI Reliance for full-time recording and reliable online storage. | |||||
![]() | San Bruno Police Dept | ||||
| For the San Bruno Police Department, the installation of the VPI Activ! Voice phone and radio logging system significantly improved record turnaround time, increased productivity, and reduced costs. Read on to find out how. | |||||
![]() | Ventura County Fire Dept. | Ventura County Fire Dept. | |||
| A major contributor to Ventura County Fire Department’s expansion and overall high efficiency, the Voice digital call and radio recorder provided the necessary tools Ventura County Fire Department needed for their operations that their earlier, proprietary call and radio logging system did not. | |||||
![]() | Winter Garden Police Department | ||||
| The VPI public safety recorder enables the Winter Garden PD to provide reliable emergency response service to the citizens of Winter Garden, Florida, while protecting their liability through the safe and reliable management of their interactions records. | |||||
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
![]() | San Bernardino County Sheriff's Department | ||||
| Fed-up with their obsolete voice logger and cumbersome retreival of archived recordings, SBCSD chose VPI PRIORITI Voice and PRIORITI Reliance for full-time recording and reliable online storage. | |||||
| F-M Ambulance | |||||
Read how F-M Ambulance Service achieved 100% quality improvement with VPI's state-of-the-art digital call and radio recording solution. | |||||
![]() | San Bruno Police Dept | ||||
| For the San Bruno Police Department, the installation of the VPI Activ! Voice phone and radio logging system significantly improved record turnaround time, increased productivity, and reduced costs. Read on to find out how. | |||||
![]() | Martinsville -- Henry County 911 Center | ||||
| Learn more about how VPI call and radio racording technology helps the Martinsville - Henry County 911 Center overcome the challenges encountered with their obsolete 4 mm DAT recorder. | |||||
![]() | Menominee Tribal Police Department | ||||
Enabled the Menominee Tribal Police to provide emergency response service to the citizens of Keshena, Wisconsin, while protecting their liability through the safe and reliable management of their dispatch call records. | |||||
![]() | Riverside County Sheriffs Department | ||||
| VPI met Riverside County's challenge of replacing their obsolete phone and radio recorders with a solution that would eliminate the cumbersome tasks associated with archiving and retrieval of their recorded transactions. | |||||
![]() | Winter Garden Police Department | ||||
| The VPI public safety recorder enables the Winter Garden PD to provide reliable emergency response service to the citizens of Winter Garden, Florida, while protecting their liability through the safe and reliable management of their interactions records. | |||||
| Chevron Fire Department | |||||
VPI call and radio recorders offer Chevron Fire Department an unparalleled degree of scalability in growth and functionality with an unlimited number of channels and storage hours. | |||||
![]() | Ventura County Fire Dept. | Ventura County Fire Dept. | |||
| A major contributor to Ventura County Fire Department’s expansion and overall high efficiency, the Voice digital call and radio recorder provided the necessary tools Ventura County Fire Department needed for their operations that their earlier, proprietary call and radio logging system did not. | |||||
![]() | Arcata Police Department | ||||
VPI offers the Arcata Police Department a state-of-the art call and radio logging system with an unparalleled degree of scalability in growth and functionality in order to provide the community with reliable service. | |||||
![]() | Fairbanks Police Department | ||||
To handle all of their call and radio logging and storage, Fairbanks has installed a VPI digital voice recording system that “provides the police department with a mission critical tool for ensuring the safety of the community.” | |||||
![]() | City of Elgin Police Department | ||||
Increasing Productivity in The Communications Center - An updated voice logging system introduces the City of Elgin Police Department communications center to a range of powerful, network accessible features that dramatically boost productivity. | |||||
![]() | Meade County 911 | ||||
Meade County 9-1-1 realizes faster record retrieval with VPI system. Like all 911 dispatch centers, Meade County 911 is required to record all their call center communications for liability purposes, quality assurance and development. Meade County was looking for a system that would capture and record telephone and radio communications as well as increase the efficiency, quality and content of the service their call center provided during critical communications. Meade County 911 dispatch advisor, Capt. Tim Livers, was impressed with the flexibility, reliability and ease of use of the VPI recording system. | |||||
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
![]() | San Bernardino County Sheriff's Department | ||||
| Fed-up with their obsolete voice logger and cumbersome retreival of archived recordings, SBCSD chose VPI PRIORITI Voice and PRIORITI Reliance for full-time recording and reliable online storage. | |||||
| F-M Ambulance | |||||
Read how F-M Ambulance Service achieved 100% quality improvement with VPI's state-of-the-art digital call and radio recording solution. | |||||
![]() | San Bruno Police Dept | ||||
| For the San Bruno Police Department, the installation of the VPI Activ! Voice phone and radio logging system significantly improved record turnaround time, increased productivity, and reduced costs. Read on to find out how. | |||||
![]() | Martinsville -- Henry County 911 Center | ||||
| Learn more about how VPI call and radio racording technology helps the Martinsville - Henry County 911 Center overcome the challenges encountered with their obsolete 4 mm DAT recorder. | |||||
![]() | Menominee Tribal Police Department | ||||
Enabled the Menominee Tribal Police to provide emergency response service to the citizens of Keshena, Wisconsin, while protecting their liability through the safe and reliable management of their dispatch call records. | |||||
![]() | Riverside County Sheriffs Department | ||||
| VPI met Riverside County's challenge of replacing their obsolete phone and radio recorders with a solution that would eliminate the cumbersome tasks associated with archiving and retrieval of their recorded transactions. | |||||
![]() | Winter Garden Police Department | ||||
| The VPI public safety recorder enables the Winter Garden PD to provide reliable emergency response service to the citizens of Winter Garden, Florida, while protecting their liability through the safe and reliable management of their interactions records. | |||||
| Chevron Fire Department | |||||
VPI call and radio recorders offer Chevron Fire Department an unparalleled degree of scalability in growth and functionality with an unlimited number of channels and storage hours. | |||||
![]() | Ventura County Fire Dept. | Ventura County Fire Dept. | |||
| A major contributor to Ventura County Fire Department’s expansion and overall high efficiency, the Voice digital call and radio recorder provided the necessary tools Ventura County Fire Department needed for their operations that their earlier, proprietary call and radio logging system did not. | |||||
![]() | Arcata Police Department | ||||
VPI offers the Arcata Police Department a state-of-the art call and radio logging system with an unparalleled degree of scalability in growth and functionality in order to provide the community with reliable service. | |||||
![]() | Fairbanks Police Department | ||||
To handle all of their call and radio logging and storage, Fairbanks has installed a VPI digital voice recording system that “provides the police department with a mission critical tool for ensuring the safety of the community.” | |||||
![]() | City of Elgin Police Department | ||||
Increasing Productivity in The Communications Center - An updated voice logging system introduces the City of Elgin Police Department communications center to a range of powerful, network accessible features that dramatically boost productivity. | |||||
![]() | Meade County 911 | ||||
Meade County 9-1-1 realizes faster record retrieval with VPI system. Like all 911 dispatch centers, Meade County 911 is required to record all their call center communications for liability purposes, quality assurance and development. Meade County was looking for a system that would capture and record telephone and radio communications as well as increase the efficiency, quality and content of the service their call center provided during critical communications. Meade County 911 dispatch advisor, Capt. Tim Livers, was impressed with the flexibility, reliability and ease of use of the VPI recording system. | |||||
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
![]() | City of San Diego | ||||
| The VPI communications recording system enables the treasurer's office collection department enabling the city of San Diego to instantly retrieve and play back specific calls from their state-of-the-art communications recording system when investigating and evaluating customer calls. In addition, they use VPI as a training tool to improve the communication skills and responsiveness of its personnel. Learn more about how VPI' communcations recording system helped the city of San Diego achieve higher service levels in both departments and provided them with the tools to effectively and efficiently handle their steadily increasing call volumes. | |||||
![]() | Huntsville Utilities | Nortel | |||
| Huntsville Utilities is composed of three separate systems operating under boards appointed by the Huntsville City Council. Providing service to over a quarter of a million people, the Gas, Water and Electric Systems all share management, administrative services and a central dispatch center to keep the cost of service to consumers low. When the dispatch center's antiquated reel-to-reel recording system became too difficult and expensive to maintain, Huntsville made the switch to VPI's advanced digital radio and phone line recorder technology. | |||||
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
![]() | Huntsville Utilities | Nortel | |||
| Huntsville Utilities is composed of three separate systems operating under boards appointed by the Huntsville City Council. Providing service to over a quarter of a million people, the Gas, Water and Electric Systems all share management, administrative services and a central dispatch center to keep the cost of service to consumers low. When the dispatch center's antiquated reel-to-reel recording system became too difficult and expensive to maintain, Huntsville made the switch to VPI's advanced digital radio and phone line recorder technology. | |||||
![]() | City of San Diego | ||||
| The VPI communications recording system enables the treasurer's office collection department enabling the city of San Diego to instantly retrieve and play back specific calls from their state-of-the-art communications recording system when investigating and evaluating customer calls. In addition, they use VPI as a training tool to improve the communication skills and responsiveness of its personnel. Learn more about how VPI' communcations recording system helped the city of San Diego achieve higher service levels in both departments and provided them with the tools to effectively and efficiently handle their steadily increasing call volumes. | |||||
| Company | Industry | Connectivity | Download PDF Version | ||
|---|---|---|---|---|---|
| Huntsville Utilities | Nortel | ||||
| Huntsville Utilities is composed of three separate systems operating under boards appointed by the Huntsville City Council. Providing service to over a quarter of a million people, the Gas, Water and Electric Systems all share management, administrative services and a central dispatch center to keep the cost of service to consumers low. When the dispatch center's antiquated reel-to-reel recording system became too difficult and expensive to maintain, Huntsville made the switch to VPI's advanced digital radio and phone line recorder technology. | |||||
| City of San Diego | |||||
| The VPI communications recording system enables the treasurer's office collection department enabling the city of San Diego to instantly retrieve and play back specific calls from their state-of-the-art communications recording system when investigating and evaluating customer calls. In addition, they use VPI as a training tool to improve the communication skills and responsiveness of its personnel. Learn more about how VPI' communcations recording system helped the city of San Diego achieve higher service levels in both departments and provided them with the tools to effectively and efficiently handle their steadily increasing call volumes. | |||||