With a total of nine sites – five internal throughout the United States and four outsource partners – and up to 2,000 agents working at peak periods, 1-800-Flowers.com has tackled all the challenges inherent to businesses operating large, multi-site contact centers.

When Bank of America was deciding which telephone logging and workforce optimization solution to install, they chose VPI because “we were looking to store all of our data online and needed the most reliable digital telephone logger with the largest online storage capacity and easiest access to call records. The VPI system paid for itself in 6 months due to the cost savings of eliminating the use storage media coupled with the tremendous amount of supervisors’ time saved in searching for and retrieving archived calls from our telephone logger to perform quality monitoring evaluations."

Frontier Airlines installed a VPI PC phone recorder for liability and quality assurance puposes. VPI’s PC phone recorder is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport.

Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions.

Frontier Airlines installed a VPI PC phone recorder for liability and quality assurance puposes. VPI’s PC phone recorder is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport.

When Bank of America was deciding which telephone logging and workforce optimization solution to install, they chose VPI because “we were looking to store all of our data online and needed the most reliable digital telephone logger with the largest online storage capacity and easiest access to call records. The VPI system paid for itself in 6 months due to the cost savings of eliminating the use storage media coupled with the tremendous amount of supervisors’ time saved in searching for and retrieving archived calls from our telephone logger to perform quality monitoring evaluations."

Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions.

With a total of nine sites – five internal throughout the United States and four outsource partners – and up to 2,000 agents working at peak periods, 1-800-Flowers.com has tackled all the challenges inherent to businesses operating large, multi-site contact centers.

With a total of nine sites – five internal throughout the United States and four outsource partners – and up to 2,000 agents working at peak periods, 1-800-Flowers.com has tackled all the challenges inherent to businesses operating large, multi-site contact centers.

Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions.

When Bank of America was deciding which telephone logging and workforce optimization solution to install, they chose VPI because “we were looking to store all of our data online and needed the most reliable digital telephone logger with the largest online storage capacity and easiest access to call records. The VPI system paid for itself in 6 months due to the cost savings of eliminating the use storage media coupled with the tremendous amount of supervisors’ time saved in searching for and retrieving archived calls from our telephone logger to perform quality monitoring evaluations."

Frontier Airlines installed a VPI PC phone recorder for liability and quality assurance puposes. VPI’s PC phone recorder is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport.

VPI offers the Arcata Police Department a state-of-the art call and radio logging system with an unparalleled degree of scalability in growth and functionality in order to provide the community with reliable service.

VPI call and radio recorders offer Chevron Fire Department an unparalleled degree of scalability in growth and functionality with an unlimited number of channels and storage hours.

Increasing Productivity in The Communications Center - An updated voice logging system introduces the City of Elgin Police Department communications center to a range of powerful, network accessible features that dramatically boost productivity.

To handle all of their call and radio logging and storage, Fairbanks has installed a VPI digital voice recording system that “provides the police department with a mission critical tool for ensuring the safety of the community.”

Read how F-M Ambulance Service achieved 100% quality improvement with VPI's state-of-the-art digital call and radio recording solution.

Meade County 9-1-1 realizes faster record retrieval with VPI system. Like all 911 dispatch centers, Meade County 911 is required to record all their call center communications for liability purposes, quality assurance and development. Meade County was looking for a system that would capture and record telephone and radio communications as well as increase the efficiency, quality and content of the service their call center provided during critical communications. Meade County 911 dispatch advisor, Capt. Tim Livers, was impressed with the flexibility, reliability and ease of use of the VPI recording system.

Enabled the Menominee Tribal Police to provide emergency response service to the citizens of Keshena, Wisconsin, while protecting their liability through the safe and reliable management of their dispatch call records.

Read how F-M Ambulance Service achieved 100% quality improvement with VPI's state-of-the-art digital call and radio recording solution.

Enabled the Menominee Tribal Police to provide emergency response service to the citizens of Keshena, Wisconsin, while protecting their liability through the safe and reliable management of their dispatch call records.

VPI call and radio recorders offer Chevron Fire Department an unparalleled degree of scalability in growth and functionality with an unlimited number of channels and storage hours.

VPI offers the Arcata Police Department a state-of-the art call and radio logging system with an unparalleled degree of scalability in growth and functionality in order to provide the community with reliable service.

To handle all of their call and radio logging and storage, Fairbanks has installed a VPI digital voice recording system that “provides the police department with a mission critical tool for ensuring the safety of the community.”

Increasing Productivity in The Communications Center - An updated voice logging system introduces the City of Elgin Police Department communications center to a range of powerful, network accessible features that dramatically boost productivity.

Meade County 9-1-1 realizes faster record retrieval with VPI system. Like all 911 dispatch centers, Meade County 911 is required to record all their call center communications for liability purposes, quality assurance and development. Meade County was looking for a system that would capture and record telephone and radio communications as well as increase the efficiency, quality and content of the service their call center provided during critical communications. Meade County 911 dispatch advisor, Capt. Tim Livers, was impressed with the flexibility, reliability and ease of use of the VPI recording system.

Read how F-M Ambulance Service achieved 100% quality improvement with VPI's state-of-the-art digital call and radio recording solution.

Enabled the Menominee Tribal Police to provide emergency response service to the citizens of Keshena, Wisconsin, while protecting their liability through the safe and reliable management of their dispatch call records.

VPI call and radio recorders offer Chevron Fire Department an unparalleled degree of scalability in growth and functionality with an unlimited number of channels and storage hours.

VPI offers the Arcata Police Department a state-of-the art call and radio logging system with an unparalleled degree of scalability in growth and functionality in order to provide the community with reliable service.

To handle all of their call and radio logging and storage, Fairbanks has installed a VPI digital voice recording system that “provides the police department with a mission critical tool for ensuring the safety of the community.”

Increasing Productivity in The Communications Center - An updated voice logging system introduces the City of Elgin Police Department communications center to a range of powerful, network accessible features that dramatically boost productivity.

Meade County 9-1-1 realizes faster record retrieval with VPI system. Like all 911 dispatch centers, Meade County 911 is required to record all their call center communications for liability purposes, quality assurance and development. Meade County was looking for a system that would capture and record telephone and radio communications as well as increase the efficiency, quality and content of the service their call center provided during critical communications. Meade County 911 dispatch advisor, Capt. Tim Livers, was impressed with the flexibility, reliability and ease of use of the VPI recording system.