With a total of nine sites – five internal throughout the United States and four outsource partners – and up to 2,000 agents working at peak periods, 1-800-Flowers.com has tackled all the challenges inherent to businesses operating large, multi-site contact centers.

Alachua County needed to centralize management of its quality and liability and address the challenge of high employee turnover. With VPI, the County was able to streamline operations, increase productivity and make employees feel more motivated to perform.

VPI offers the Arcata Police Department a state-of-the art call and radio logging system with an unparalleled degree of scalability in growth and functionality in order to provide the community with reliable service.

A fast growing, leading outsourcer, arvato services offers its clients customized end-to-end business solutions at every stage. "VPI was the only vendor that could meet our specific customers’ requirements and within the tight timeframe as well."

The Automobile Club is a member-driven business offering roadside assistance, travel services, and insurance services. Providing customer service every minute of every day poses a number of difficult challenges. VPI VirtualSource’s intelligent interactive voice response (IVR) agent with a built-in “brain” that features conversational natural language capabilities met these challenges. The VPI VirtualSource system costs a fraction of the price for the formerly used outsourced agents, saving the Automobile Club 60-80% per call while performing more effective call resolution.

When Bank of America was deciding which telephone logging and workforce optimization solution to install, they chose VPI because “we were looking to store all of our data online and needed the most reliable digital telephone logger with the largest online storage capacity and easiest access to call records. The VPI system paid for itself in 6 months due to the cost savings of eliminating the use storage media coupled with the tremendous amount of supervisors’ time saved in searching for and retrieving archived calls from our telephone logger to perform quality monitoring evaluations."

For a contact center like Bargain Networks, one of the country's largest call centers, customer service is top priority. When Bargain Networks decided to upgrade their call centre recording and call centre monitoring systems they chose to implement VPI’s solution. Because VPI provides the most flexible and reliable solution on the market today, Bargain Network knew that they were in good hands.

VPI call and radio recorders offer Chevron Fire Department an unparalleled degree of scalability in growth and functionality with an unlimited number of channels and storage hours.

Edmond is the sixth largest city in the state of Oklahoma. It is a full service city that emphasizes responsiveness, financial accountability and transparancy to its residents. Edmund needed to centralize QA operations and effectively monitor calls handled by employees of electric, water and sewer utilities. The city of Edmund chose VPI’s award-winning interaction recording system along with VPI’s tightly integrated quality assurance (QA) solution.

Increasing Productivity in The Communications Center - An updated voice logging system introduces the City of Elgin Police Department communications center to a range of powerful, network accessible features that dramatically boost productivity.

Find out how The College Life Fund Division, the nation’s leading student insurer, increased its profitability and customer service with VPI’s Activ! Voice full-time digital telephone logging solution.

Looking to manage your customer’ purchases with verbal receipts? VPI’s digital call centre recording and call centre monitoring solution gives Diamond.com the ability to provide their customers with a “verbal receipt” of what transpired during the customer-agent purchasing transaction as well as documentation that records how the customer’s credit card was used and for what it was used to purchase.

To handle all of their call and radio logging and storage, Fairbanks has installed a VPI digital voice recording system that “provides the police department with a mission critical tool for ensuring the safety of the community.”

Leading financial services company extols the "tremendous benefits" of VPI’s integrated call recording and quality management solutions.

Frontier Airlines installed a VPI PC phone recorder for liability and quality assurance puposes. VPI’s PC phone recorder is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport.

The VPI telephone logger ensures the recording and storage of Great Lakes Trading Company’s verbal transactions to protect against unnecessary liability and lawsuits.

VPI’s call recording solution became a major contributor to the hospital’s overall high efficiency by providing a call and radio logging system that enabled recording, storing, and sharing critical communications - ensuring the wellbeing of the community and its citizens.

Learn more about how VPI call and radio racording technology helps the Martinsville - Henry County 911 Center overcome the challenges encountered with their obsolete 4 mm DAT recorder.

Meade County 9-1-1 realizes faster record retrieval with VPI system. Like all 911 dispatch centers, Meade County 911 is required to record all their call center communications for liability purposes, quality assurance and development. Meade County was looking for a system that would capture and record telephone and radio communications as well as increase the efficiency, quality and content of the service their call center provided during critical communications. Meade County 911 dispatch advisor, Capt. Tim Livers, was impressed with the flexibility, reliability and ease of use of the VPI recording system.

Enabled the Menominee Tribal Police to provide emergency response service to the citizens of Keshena, Wisconsin, while protecting their liability through the safe and reliable management of their dispatch call records.

The VPI digital voice recording and call center monitoring solutions presented Monex with a lean and flexible solution that allowed for seamless integration with their existing PBX, supported 3rd party verification processes and offered many extra call center quality monitoring software features that Monex enjoys on a daily basis.

The Office Supply Firm, a Fortune 500 global supplier of office supplies and products, was disappointed with the very poor performance of its existing Interactive Voice Response (IVR) supplier. After several years of operation, the IVR was only able to successfully complete about 15% of order taking and order status calls.  Within two weeks of operation, VPI VirtualSource Agents were completing over 30% of calls, exceeding the Office Supply Firm’s expectations and performing better than the existing order/ order status application.

PNC Bank is a thriving financial services organization that serves the retail, business and corporate markets. The company needed to improve agent performance and enterprise performance reporting - a critical element in the financial services industry. With Avaya and VPI's Avaya Workforce Optimization solution, PNC is seeing tremendous results.

PowerSouth Energy Cooperative is a generation and transmission cooperative that provides for the wholesale power needs of 20 distribution members — 16 electric cooperatives and four municipal electric systems — in Alabama and northwest Florida.

Whenever an agent is required to negotiate a price over the phone, that agent is essentially creating a verbal contract. PPL EnergyPlus realizes it is critical that those verbal contracts are recorded and archived for liability purposes. By recording calls from the PBX, PPL EnergyPlus found that it can settle “he said/she said” disputes, comply with regulations, and head off costly non-productive litigation.

Fed-up with their obsolete voice logger and cumbersome retreival of archived recordings, SBCSD chose VPI recording system for full-time recording and reliable online storage.

For the San Bruno Police Department, the installation of the VPI recording system significantly improved record turnaround time, increased productivity, and reduced costs. Read on to find out how.

Needed a digital call and radio logging solution provider that would understand the critical nature of the STAT MedEvac’s mission and effectively assist in overcoming tedious records retrieval procedures.

With contractual compliance and liability issues to mind, STOP LLC knew it needed to record 100 percent of its incoming and outgoing calls. The company’s outsourced recording solution was making it difficult for the company to locate and playback call recordings and successfully pursue an effective quality assurance program. With VPI QUALITY, everything changed.

At Tech CU, every member interaction with a Credit Union employee is considered important - so important that Tech CU makes sure 100% of those calls are recorded and retained for at least seven years.

Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions.

The VPI Digital Voice Recorder provided the Meadows with an open API, allowing them to create a “language” that speaks to both the VPI logger and its IVR system.

A major contributor to Ventura County Fire Department’s expansion and overall high efficiency, the VPI recording system provided the necessary tools Ventura County Fire Department needed for their operations that their earlier, proprietary call and radio logging system did not.

VPI and Inter-Tel teamed up to provide Webb Interactive Marketing Company, a leading outbound contact center, with the ultimate call center recording and monitoring solution for rapid and easy call record search, retrieval and playback for improved training, customer service and sales.

The VPI public safety recorder enables the Winter Garden PD to provide reliable emergency response service to the citizens of Winter Garden, Florida, while protecting their liability through the safe and reliable management of their interactions records.