Reap the Benefits of Full-Time Call Center Recording! Building Upon Your Investment True Enterprise Solutions Remote Access Call Center Outsourcers Quality in…Quality Out Valuable Verbal Contracts

Reap the Benefits of Full-Time Call Center Recording!
Selective call center recording saves disk space, but leads to skewed perceptions of call center performance, which could result in poor strategic decision-making. Full time call center recording provides improved quality control, enhanced dispute management, and a true representation of customer/agent interactions. With Activ! Voice and our automated Variable Retention Application, you can record 100% of your calls and decide which ones you want to retain and for how long.

Building Upon Your Investment
Want easy upgrades? Simple modifications? Custom integrations? VPI is the only solution available today with the level of flexibility you need! Your initial investment will always be protected because your system will grow and evolve as your needs change. By leveraging our open architecture design, Active X toolkit, and end-user accessible APIs, you can seamlessly integrate your VPI system with your existing and future applications. Our call center logging platforms are comprised of non-proprietary, off-the-shelf hardware - you can upgrade any component without a complete replacement or drastic overhaul. In addition, we'll give you the best service plans and lowest maintenance costs in the industry! By choosing VPI, your total cost of ownership will be significantly reduced.

True Enterprise Solutions
VPI's Activ! Information Store empowers every sector of your organization - from your contact center supervisors and customer service department, to remote employees and clients! Efficiently access, share, and analyze the valuable information buried in your call and screen records. Make a substantial impact on your bottom-line by increasing customer confidence, maximizing productivity and dramatically improving employee performance - all of which will inevitably culminate in increased revenue and greater profitability.

Remote Access
No matter where you're physically located, with an Internet connection, and E.net Client - VPI's Web browser-based application - you'll have the freedom to access call records, run agent reports, and perform evaluations from a single, secure interface! Distance is no object with E.net Client. You can quickly and easily access all critical, time-sensitive information. Give your clients access to call records to verify your call center's performance! Create and send reports on your call center quality assurance. All of this translates to major time savings and efficient use of personnel - resulting in compound reduction of costs and a significant Return On Investment.

Call Center Outsourcers
Your clients have very specific and very varied needs. As they define and redefine service levels and call center recording requirements, VPI solutions enable you to consistently meet all of these needs - both now and in the future. Provide flexible, worldwide client access to every call record or a selection of records! Attract new business by leveraging the incredibly advanced capabilities and unmatched flexibility of VPI! Plus, you'll also benefit from VPI's simple, centralized administration - vital for turnover environments.

Quality in…Quality Out
Exceptional customer experiences start with exceptional agents. VPI's VPI QUALITY™ Call Center Quality Assurance Software and Activ! View Screen Capture software applications enable you to accurately evaluate, and analyze your agent-customer interactions. Determine the effectiveness of your training, sales, and service tools. Our call center logging and call center quality assurance solutions enable you to attain complete, real-time data that translates into actionable insights - resulting in increased productivity.

Valuable Verbal Contracts
What about legal compliance and risk management? Full-time call center recording can provide much more than peace of mind! Every time an agent takes an order from a customer, a "verbal contract" is made. In the event of a "he said/she said" dispute, the ability to quickly locate and playback the call record could save you from a long and costly litigation. VPI enables your agents to quickly find and playback the call directly over the telephone to the customer - a major advantage in the quest for first-call resolution.