Call Recording Trends

The phone call recording market has seen tremendous changes over the past few years. Organizations are increasingly implementing full-time telephone logging solutions versus the selective, random recording methods used in the past. This shift is in part due to increased concerns about security, liability and compliance, decreasing data storage costs, and the emergence of speech analytical applications which can provide valuable insight into customer-agent iterations by mining all recorded calls.

Today, full-time phone call recording is becoming an increasingly attractive, if not necessary option. The majority of public safety answering points (PSAPs) are required by law to record and store their calls. Financial services providers and a growing number of contact centers have realized the benefits of recording all calls to safeguard against long, costly litigation and mine valuable intelligence from their recorded interactions. Service bureaus are also experiencing a growing demand for full-time call recording from clients who want to listen to calls the outsourcers handle on their behalf.

  Call Recording Solutions

Activ! Voice™ is the most reliable, flexible, and feature-rich call recording software solution available today. This award-winning technology integrates seamlessly into a wide range of network configurations and TDM and Voice over IP telephony environments - in any combination.
The Activ! Voice solution is fully scalable from four to an unlimited number of recording channels, and provides seamless integration with most major telephone systems including Avaya, Cisco, Nortel, Aspect, NEC, Siemens, Inter-Tel, Mitel, Alcatel, and many others.

  Call Recording News

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Diebold Selects VPI Telephone Logging Software for Communications Center

  Call Recording Software Resources