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What's New |
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NEXT STEPS |
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Free Whitepapers |
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VPI's award-winning VPI
EMPOWER™ is a tightly integrated, modular
suite of contact center workforce optimization solutions
for call recorders, quality management, performance
management, agent coaching, and interaction analytics.
Each solution is robust and powerful, yet flexible
and easy to use.
VPI's call recorders and workforce optimzation solutions
empower organizations to be
proactive – to actively identify, intervene,
and optimize rather than wait and react. VPI's call
recorders and workforce optmization solutions enable
you to maximize opportunity within every interaction:
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To proactively
improve the customer
experience. |
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To proactively
change agent
behavior to align with tactical and strategic
initiatives. |
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To proactively
identify and share business intelligence
throughout the enterprise
to increase profitability, improve customer
loyalty and create a sustainable competitive advantage. |
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VPI's new suite of call recorders and workforce optimization
solutions is a well architected, designed,
and easy to use solution that can help managers
optimize the performance of their
contact centers.  |
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Donna Fluss, Industry Analyst and President |
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To
learn more, simply roll over each solution.
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About VPI
VPI (Voice Print International) is the world's
premier innovator and provider of integrated call
recorders and workforce optimization solutions for
enterprises, trading floors, government agencies, and first
responders. Through our award-winning suite of cal recording
and call center analytcs solutions, we empower organizations
to proactively improve the customer experience, increase
workforce performance, ensure compliance, and align tactical
and strategic objectives across the enterprise.
With the power to be proactive, organizations are equipped
to actively identify and maximize opportunities and minimize
risk. Our call
recorders and call center analytics solutions are
designed with reliability, adaptability, and expandability
in mind to accommodate changing technologies, customer needs
and legislation. For more than a decade, we have been providing
world-class call recording an call center workforce optmization
technology and superior service to more than 1,200 customers
in 50 countries around the world in many industry sectors.
Why should your organization rely on VPI? Click
here to learn more about the VPI Value Advantage.
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