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VPI News

  Learn About the Latest in Call Monitoring, Recording and Workforce Optimization.

    Current News as of: Thursday, July 24, 2008

April / May 2004: Contact Center - The Benefits of a Truly Integrated Call Recording System Read Newsletter April / May 2004: Public Safety - Fault Tolerant Voice Recording Systems Read Newsletter July / August 2003: Remotely Assess your Contact Center Read Newsletter November / December 2003: New Certified Platforms Read Newsletter February / March 2003: Activ! View Read Newsletter November / December 2002: VPCommand Read Newsletter October 2002: LAN \ WAN Independence Read Newsletter September 2002: Perishable Pin Feature Read Newsletter August 2002: Voice Print's Micro Read Newsletter July 2002: VPI and Predictive Dialers Read Newsletter June 2002: VPI Turret Integration Read Newsletter May 2002: Variable Retention Application Read Newsletter

What Makes a Customer Centric Experience? Written by Donna Fluss of DMG Consulting SER and VPI Partner to Deliver Superior Call Recording and WFO Solutions to Contact Centers Integrated Solution Helps Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction VPI Announces Launch of New Voice Logging Technology Refresh Program Public Safety Organizations Now Able to Affordably Update to Latest Audio and Data Recording Technology Complimentary Registration Now Open For Call Center Optimization Forum Nationwide Seminar Series to Focus on Best Practices and Key Technologies for Improved Call Center Performance and Quality VPI Named Leader in Product, Implementation, Service, Training, and Professional Services by DMG VPI Rated Highest by Customers in Five of Six Categories in Leading Industry Analyst Firm’s Customer Survey VPI Receives 2007 Frost & Sullivan Award for Customer Value Enhancement Contact Center Workforce Optimization Solutions Provider Recognized for its Innovation and Commitment to Maximizing Customer Value VPI Receives "Positive" Rating in Gartner's Contact Center Quality Management MarketScope Report Gartner recommends that existing customers continue incremental investments, while potential customers should put VPI on a shortlist of tactical alternatives. VPI Wins Rising Star Award from Preeminent Publication for Customer Relationship Management VPI was one of only three companies recognized by the magazine in its annual Rising Star program. VPI and SER Enter Partnership to Leverage the Power of Interaction Recording and Speech Analytics Solutions Leading Contact Center Technology Providers Unite to Help Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction VPI and Avaya Solutions Help Arvato Services Boost Productivity and Customer Satisfaction VPI solutions have been successfully implemented by Arvato Services. VPI Launches New Competitive Replacement Program Offers Organizations Smooth Transition and Attractive Incentives to Upgrade their Legacy Contact Center Technologies Voice Print Changes Company Name to VPI New Name Reflects Success and Expansion of Company’s Suite of Interactions Recording and Workforce Optimization Solutions Voice Print Acquires Syntora Acquisition Unites Industry’s Most Advanced Workforce Optimization Technologies Voice Print Wins 2006 ICCM Best of Show Award Voice Print's Activ! Performance Suite Emerges as Best Call Monitoring/Recording System Voice Print Wins AVAYA DevConnect Award for Outstanding Achievement AVAYA Honors Voice Print

Five Key Voice Logging Recorder Trends to Watch in 2008 As seen in 9-1-1 Magazine VPI Joins Payment Card Industry Security Vendor Alliance (PCI SVA) VPI Joins Payment Card Industry Security Vendor Alliance (PCI SVA) Building Blocks for Success: Achieving Your Workforce Optimization Goals the Easy As seen in Connections Magazine There's More to Quality Assurance Than Scoring and Training Agents As seen in Multichannel Merchant Magazine Arvato Implements VPI Solutions to Facilitate Call Recording Processes As Seen on TMCNet.com Metrics That Matter for Contact Centers: VPI and Pelorous Group White Paper As Seen on TMCNet.com VPI and UTOPY Enter Strategic Partnership As Seen in TMCNet.com Analyze This: Speech-analytics Technologies Can Get to the Heart of What Your Customers Want As published in Scotsman Guide Redefining the Role of Voice Logging As seen in Connections Magazine Keeping it Real: Leveraging the Benefits of Real-Time Performance-Management Solutions As seen in Contact Professional VPI Broadens Market Share in Financial Services Industry As seen on TMCNet.com This Call is Being Recorded As seen in Multichannel Merchant Magazine Call Monitoring and Recording: Optimize with Voice Print As seen in Contact Professional Voice Print Partners with ePlus Technology – Expands National Distribution and Presence Partnership Aids Voice Print's Major Expansion and Deployment of Company's VoIP Call Recording Solutions Insiders Talk: What's New In Call Monitoring Software As seen in Call Center Magazine Diebold Installs Voice Print Call Monitoring Software-based System Communications Center Enhanced by Voice Print STAT MedEvac Updates Digital Voice Recording System As seen on STATMedEvac.com ContactCenterWorld.com Avaya & Voice Print Partner Overcoming the Hurdles of VoIP Call Recording As seen in Customer Inter@ction Solutions Magazine

VPI’s Call Recording and Quality Monitoring Solution Rated “Avaya Compliant” VPI’s Activ! Voice application is compatible with the latest Avaya contact center solutions. Helps organizations like arvato services capture, evaluate, analyze and improve interactions - boosting productivity and customer satisfaction. VPI Launches New Activ! Performance Suite™ 4.0 An Innovative Suite of Solutions for Optimizing Contact Center and Business Performance within an Open SOA-based Framework VPI Unveils Enhancements to its Prioriti Interactions Suite™ at APCO International Introducing Secure, Web-based Applications to Enhance Workforce Productivity and Quality VPI Launches Prioriti Interactions Suite The Public Safety Industry's Most Advanced Voice Recording and Quality Management Solution Voice Print, Syntora, and Pipkins Launch "Solution Made Easy™" Leading Contact Center Software Developers Partner to Provide One Stop Workforce Optimization Shop Voice Print Redefines Quality Management Award-Winning Technology Revolutionizes Contact Center Performance Voice Print Unveils Activ! Insight – Powerful Speech Analytics Technology Organizations can now extract accurate business intelligence from their recorded interactions Voice Print & NEC Deliver Enhanced Recording OAI Integration - The Advantages of CTI Level Information at a Bargain Price VPI Launches New Integrated PSAP Controller Provides Cost-Effective Alternative for Ensuring Regulatory Compliance Voice Print Redefines Screen Recording Introducing Activ! View for Advanced Quality Management Cost of Ownership Highlight Hassle-free Service, Maintenance & Upgrades Variable Retention Application (VRA) The First Flexible Solution to Effectively Manage Retention of Audio Records. Voice Print Enables Easy Integration by Offering Its API to Customers VPAppend Allows Real-time Tagging of Recordings for Instant Retrieval Voice Print, Syntora, and Pipkins Launch "Solution Made Easy™" Your One Stop Workforce Optimization Shop

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