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VPI EMPOWER™ Contact Center Workforce Optimization Solution Wins Prestigious 2009 Product of the Year Award from Customer Interaction Solutions® Magazine
VPI EMPOWER has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982

VPI Makes Next Generation 9-1-1 Ready Voice and Data Recording Affordable for Public Safety Organizations and Budgets of All Sizes
Release of Budget-Friendly VPI CAPTURE ESSENTIAL Enables Organizations to Update Legacy Call Recording Systems Today with Future-Ready Technology

Cities and Dates Announced for 2010 Call Center Optimization Forum
Highly Anticipated Third Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability

VPI Call Recording and Analytics-Driven Quality Monitoring Solution Now Compliant on Avaya Aura™ Communications Manager
VPI CAPTURE and VPI QUALITY PRO application undergoes successful compliance testing on Avaya’s Aura™ Communication Manager. Enables organizations to cost-effectively capture, evaluate, analyze and optimize interactions to increase operational performance, customer satisfaction and compliance.

VPI Achieves the Prestigious Solution Developer Level in the Cisco Developer Network
VPI announces that it has advanced to the Solution Developer level of the Cisco Developer Network Program as part of the program's Unified Communications Technology category

 
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Keeping Up With the Times: Best Practices in PSAP Quality Management and Multi-Channel Logging and Incident Reporting
As seen in Emergency Number Professional Magazine

Take Some Quality Time: Getting the Most from Your Quality Assurance Process
As seen in Emergency Number Professional Magazine

Call Recording Laws and Regulations
While the days of Sunday evening telemarketing calls have diminished significantly with the national Do Not Call list and Telemarketing Sales Rule, there remain a host of industry and governmental regulations that organizations must also address.

VPI Empowers Quality Management with Analytics
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.

9 Cost-Effective Ways to Boost Contact Center Quality and Performance in 2009
As seen in Contact Professional Magazine

 
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