Simply the Most Accurate Call Center Scheduling and Forecasting Tool on the Market Workforce Management (WFM) is the process of balancing work to be completed with available resources. Because workforce demands vary from day to day, and sometimes minute to minute, the crucial key is accurately determining the anticipated workload.
	The Call Center Workforce Management software enables you to create, modify, or delete schedules for individuals or multiple agents with simple drag and drop mouse operations.

The result of being unable to accurately determine work volume is overstaffing or understaffing. Overstaffing is costly to the company, while understaffing provides inferior service, and results in customer dissatisfaction. Balancing the work volume and resources to achieve a desired quality of service is the essence of Call Center Workforce Management.

We Have Your Call Center Scheduling and Forecasting Solution
Powered by Pipkins, a leading supplier of workforce management software, providing sophisticated forecasting and scheduling technology, the Call Center Workforce Management software solution features comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide multi-site call center workforce management and embodies a true client-server architecture, coupled with the power of an Oracle database and the Windows NT operating system.

The Call Center Workforce Management Softawre Advantage:

		Advanced Forecasting with Merlang Algorithms
		Call Center Scheduling in Skill-Based Environments
		Easy to Use Point-and-click Graphical Schedule Management Tools
		Comprehensive Analysis and Reporting Capability
		Complete Multi-site Management
		Attendance Preferences
		Support for Multi-media Environments
		Live Real-Time Adherence Monitoring
		Scenarios (Perform “What-If” operations)
		Filters (data can be filtered to many levels for easier management)
		Linked Shortcuts (perform repetitive operations with a single click)
		Call Center Scheduling Reoptimization
		E-Mail Integration
		Automated Data Exports
		WYSIWYG (What you see is what you get) Report Distribution
		Agent Productivity/Statistics Reporting

Increase Agent Satisfaction
The Workforce Management WEB access module is a favorite with agents because it allows them to manage their schedules online at any time. The module enables agents to submit time off requests and schedule swaps. The vacation planning feature allows agents to view vacation time requested, used, and remaining.

Improve Your Company's Bottom Line ROI
Decreased call center costs are achieved through accurate staffing and improved agent performance. Improved agent performance results in increased customer service and customer retention. Higher agent retention reduces costs of recruiting and training. The bottom line is cost savings to companies.

Be Up and Running Quickly with Hosted WFM
VPI and Pipkins offer WorkforceScheduling.com, a hosted, low cost, low-risk subscription-based solution for managing your contact center workforce that allows you to “pay as you grow." There is no hardware to install and maintain, no long-term commitment required, and little or no IT requirements. You also receive the same powerful features as our enterprise solution, customizable access to only the functionality you need, complete integration with your ACD, and scalability to meet your growing needs.