Reap the Benefits of Full-Time Call Center Recording!
Selective recording saves disk space, but leads to skewed perceptions of contact center performance, which could result in poor strategic decision-making. Implementing full-time call logger technology provides improved quality control, enhanced dispute management, and a true representation of customer/agent interactions. With Activ! Voice Call Center Recording and our automated Variable Retention Application, you can record 100% of your interactions and decide which ones you want to retain and for how long.

Building Upon Your Investment
Want easy upgrades? Simple modifications? Custom integrations? VPI is the only voice logging and call center quality assurance solution available today with the level of flexibility you need! Your initial investment will always be protected because your system will grow and evolve as your needs change. By leveraging our open architecture design, Active X toolkit, and End-user accessible APIs, you can seamlessly integrate your VPI system with your existing and future applications. Our solutions are comprised of non-proprietary, off-the-shelf hardware - you can upgrade any component without a complete replacement or drastic overhaul. In addition, we'll give you the best service plans and lowest maintenance costs in the industry! By choosing VPI, your total cost of ownership will be significantly reduced.

True Enterprise Solutions
VPI's Activ! Information Store empowers every sector of your organization - from your supervisors and customer service managers, to remote employees and clients! Efficiently access, share, and analyze the valuable information buried in your voice and screen records. Make a substantial impact on your bottom-line by increasing customer confidence, maximizing productivity and dramatically improving employee performance - all of which will inevitably culminate in increased revenue and greater profitability.

Remote Access
No matter where you're physically located, with an Internet connection, and E.net Client - VPI's Web browser-based application - you'll have the freedom to access recorded interactions, run agent reports, and perform evaluations from a single, secure interface! Distance is no object with E.net Client. You can quickly and easily access all critical, time-sensitive information. Give your clients access to call records to verify your contact center's performance! Create and send reports on your call center quality assurance. All of this translates to major time savings and efficient use of personnel - resulting in compound reduction of costs and a significant Return On Investment.

Quality in…Quality Out
Exceptional customer experiences start with exceptional agents. VPI's Activ! IQ Contact Center Quality Assurance Software and Activ! View Screen Capture Software applications enable you to accurately evaluate, and analyze your agent-customer interactions. Determine the effectiveness of your training, sales, and service tools. Our voice logging and quality assurance solutions enable you to attain complete, real-time data that translates into actionable intelligence - resulting in increased productivity.

Real-time, Consolidated, Multi-site Performance Reporting
Collect, process, and present consolidated telephony, performance, and business metrics in real or near-real time, in the context and format appropriate for each user with VPI's Activ! Intelligence reporting software. Automatically share business intelligence and real-time Key Performance Indicators (KPIs) with every department in your organization via docked desktop dashboards and/or Web browser-based reports.

Integrated Agent and Supervisor Coaching and eLearning
Deliver relevant, custom content to agents just in time for new campaigns, such as training flashes, quizzes, eLearning courses, educational tips, example best practices calls, compliance bulletins, and pre-shift announcements. An effective alternative to traditional learning, electronic coaching can also be implemented to complement your current training programs.

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