Web Browser-Based Management of Call Recording
	Customized Reporting   Instant Playback   Tag and Annotate Voice Records   Call Center Recorder Administration   Unprecedented Security

No matter where you're physically located, with an Internet connection and VPI CAPTURE™ - VPI's Web browser-based call center recorder application - you'll have the freedom to access voice recordings, run agent reports, and perform evaluations from a single, secure interface! Distance is no object with VPI CAPTURE™ call center recorder. You can quickly and easily access all critical, time-sensitive information from your call center recorder. Give your clients access to voice recordings to verify your contact center's performance! Create and send reports on your contact center quality assurance. All of this translates to major time savings and efficient use of personnel - resulting in compound reduction of costs and a significant Return On Investment. VPI CAPTURE™ Web offers:

	Customized Reporting Generate standard reports such as Channel Activity Summary and Call Gaps, or create your own custom reports using a multitude of variables, including recording channel number/name, date, time, DNIS, etc. Save your reports for periodic use, share them with other managers, or mark them for your private access only.
	Instant Playback Play recorded conversations that have occurred within the last two hours from any channel/dispatcher. Managers, supervisors or other users can be brought “up to date” to make immediate decisions — whether they are across the continent or across the world.
	Tag and Annotate Voice Records Add custom notes of up to 500 alphanumeric characters to recorded calls stored on your VPI call center recorder back at the home office. Attach colored flags/tags for additional categorization and quicker recall.
	Call Center Recorder Administration Configure agent/dispatcher access rights definitions for functions like playback, monitoring and exporting, as well as channel set up. Manage the VPI call center recorder from home, a hotel room, a 911 authority board, or anywhere else.
	Unprecedented Security VPI CAPTURE™ incorporates high-level encryption schemes to prevent unauthorized data penetration. VPI CAPTURE™ call center recorder follows U.S. Government standards for data encryption to ensure tamper resistance of voice recordings (files in .WAV format) as they are passed over the Internet.

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