VPI QUALITY is the most powerful quality monitoring system available today. This powerful call center quality monitoring software system enables you to objectively evaluate agent behaviors, provide timely feedback and support, boost service quality, and cultivate customer experience and loyalty. With VPI QUALITY, you can maximize the impact and ROI of your call center quality monitoring processes and significantly improve the effectiveness and efficiency of your customer interactions.
Please fill out this form to get the VPI QUALITY Call Quality Monitoring and Evaluation fact sheet |
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You’ll also get access to dozens of other valuable white papers, research reports, Webcasts and more in the VPI Resource Center.![]() |
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Automated call selection for quality evaluation | |
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Flexible, Web-based evaluation tools | |
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Dynamic quality monitoring system dashboards and desktop tickers | |
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Adaptive, open Web architecture |
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VPI gives us consistency in managing quality and reduces the complexity of reporting. It’s now all in one place!
Qualfon
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Workflow Automation |
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Because of the fast-paced nature of contact center operations, the valuable time of evaluators and supervisors is scarce. With improved operational efficiencies gained through VPI QUALITY, your evaluators and managers have more time and resources available to address strategic and mission critical business goals. VPI QUALITY automatically selects and delivers an objective, random sampling of recordings related to your business objectives directly to their desktops for evaluation. |
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Evaluation Forms |
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VPI QUALITY gives you access from your desktop via Web interface to well-designed quality evaluation forms and processes. You can efficiently and objectively assess the quality of your individual customer interactions while simultaneously discovering significant problems, issues, trends, and opportunities – vital information that supports the successful execution of your business strategy. VPI QUALITY provides contact centers with an unprecedented degree of flexibility to customize evaluation forms and tailor processes to conform to your specific needs and objectives. |
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Reports & Desktop Tickers |
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VPI QUALITY helps you to gain and share valuable insights through comprehensive reports, dashboards and desktop tickers. The success of your contact center quality improvement plan depends on a clear understanding of your employees’ strengths, weaknesses and areas on which to focus training and coaching efforts. VPI QUALITY call center quality monitoring software pinpoints characteristics of agents’ behaviors by breaking them down into skill-sets, such as communications, call handling, technical, product knowledge, compliance, etc. These skill sets may be tracked, compared between agents and teams, scheduled for automatic notifications of “outliers” that require additional attention, used as triggers for automated delivery of messages to agents via desktop tickers, and much more. |
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Customer Success |
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VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.
VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.
We have easily doubled our QA productivity with VPI. You can't afford not to use this software.