VPI's QUALITY Call Center Quality Monitoring Software.
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  Call Center Quality Monitoring Software
VPI's QUALITY Call Center Quality Monitoring Software.
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VPI's QUALITY Call Center Quality Monitoring Software.
VPI QUALITY - Call Center Quality Monitoring Software

VPI QUALITY™ is a powerful Call Center Quality Monitoring software solution that equips organizations of all sizes to proactively improve customer experience, loyalty, and value. With VPI QUALITY™ call center quality monitoring software, you can maximize the impact and ROI of your call center quality monitoring processes and dramatically improve the effectiveness and efficiency of your agent-customer interactions.

Proven Benefits of VPI QUALITY™ Call Recording Software

    Maximize the effectiveness of your quality assurance call monitoring processes – implement pertinent business rules to facilitate the focused, intelligent selection of interactions for evaluation.
    Ensure the objective and consistent evaluation of interactions and post-call customer surveys using fully customizable evaluation forms to monitor customer perspectives on quality.
    Streamline the evaluation process with Web-based access to a unified interface for evaluation and playback of synchronized call and screen recordings.
    Access quality and performance information anytime, anywhere, using a flexible Web-based portal.
    Analyze your customer service quality monitoring results and trends using comprehensive reports with data roll-up and drill-down options for expedited, in-depth analysis of causes for quality problems or customer interaction excellence.
    Target your quality assurance call monitoring program with VPI QUALITY PRO™ - VPI QUALITY PRO leverages a powerful desktop screen analytics tool, VPI Fact Finder™, which automatically tags virtually any data to your interactions, such as Customer ID, Case ID or Order Value, from your employees' desktop applications. The VPI contact center quality monitoring system then automatically classifies high-value calls and sends managers and other designated users critical alerts and notifications.
    Align your call center quality monitoring program with strategic business goals– implement integrated, real-time performance management, speech analytics, and agent coaching systems.

   Quality Monitoring Resources
VPI QUALITY™ Call Center Quality Monitoring Software Product Fact Sheet
Contact Center Quality Monitoring ROI Guide (Authored by analyst Dick Bucci from The PELORUS Group)
 

VPI QUALITY ™ Contact Center Quality Monitoring SoftwareVPI QUALITY ™ Contact Center Quality Monitoring Software

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