VPI Dashboard™ is an interactive, multi-view application that collects, consolidates, and presents real-time and historical data from multiple systems and sites, delivering critical performance information in a timely manner for each user. This call center performance management solution empowers your staff with targeted information that drives real-time performance improvements, aligning your workforce with the goals, programs, and initiatives of your organization.

Reports present information from multiple systems and sites. Click Here to view a larger screen image.

Your Complete Call Center Performance Management Solution:

Collect and present consolidated data and information from your communication center(s), including individual and group telephony metrics, messages, links to training, emergency alerts, and any other content that can drive performance
• Empower call takers to self-monitor and self-correct in real time – maximize performance and accountability
• Gain efficiency by providing management with access to quality scores and performance results of an individual call taker or consolidated information on groups of call takers sited at different locations, along with patterns and trends, revealing issues that require timely attention
• Conveniently access extensive information in real or near-real time
• Accurately assess and analyze performance based on call statistics from any number of communication centers, including time to dispatch, average length of call, number of calls per hour, number of calls based on supervisor, flagged or abnormal calls, and any other data that improves your insight
  

Prioriti call taker and supervisor dashboards are highly configurable – display the information that is important to your communication center. Click Here to view a larger screen image.

For more information, download VPI Dashboard & Reporting Brochure

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