About VPI's Call Center Monitoring Software and Recording Systems
We’re a different kind
of software company.

We partner with you to ensure success.


Download VPI Call Center Monitoring Software Fact Sheets and Resources

VPI Video Center

Founded on the principles of innovation and superior service since 1994, we partner with our customers to ensure their success – delivering software that gets the job done, not shelf wear. At VPI, we’re building software that is changing the way the enterprises, government agencies and first responders service and engage their customers. We’re on mission to replace the world’s inefficient call recording and contact center software with apps people love.

Our VPI EMPOWER Web-based software suite is an extraordinary example of American ingenuity combined with roll-up-your-sleeves hard work and purpose. Every module within the suite – from call recording, speech analytics and quality assurance to workforce management, performance management, E-learning and Virtual Call Agents – leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to capture and share real-time insights and automate hundreds of manual tasks performed within contact centers today. VPI’s approach has been disruptive to legacy designs because its software is easy to deploy, easy to use, and extremely cost effective – resulting in a quick return on investment.

Our more than 1,500 loyal customers worldwide tell our story best. Here are just a few.

Key Facts

 
Founded: 1994 by current CEO privately held with 20 years of profitable growth
 
Headquarters: Camarillo, California with US-based Research & Development
 
Our Team: More than 80 highly skilled VPI professionals
 
Customers: More than 1,500 customers in 50 countries, 100,000+ seats/channels licensed globally. VPI’s blue chip customer base includes leading organizations - including 10 of the Fortune Top 50 companies - in the most competitive industry sectors, including financial services, outsourcing services, public safety, healthcare and energy.
 
Strategic Partnerships with leading telecommunications vendors, software developers and system integrators including Aspect, Avaya, Avtec, Cisco, Microsoft, Mitel, NEC, Pipkins, ShoreTel, Siemens, Speakerbus and UTC Fire and Security.
 
Global Reach: Wide network of distribution and reseller partners in EMEA, APAC and South America
 
Awards and Recognition: Recognized by customers and industry experts in the fields of interaction recording, quality management and workforce optimization. Awarded three prestigious Product of the Year awards in 2013.

Mission & Core Values

Workforce Optimization People LoveMission

We're on a mission to replace the world's inefficient communications recording, QA and reporting software with workforce optimization tools that people love. VPI integrates advanced call recording, analytics, QA, WFM, performance management, E-learning and Virtual Call Agent solutions – designed to be extremely cost effective, and easy to deploy and use to get the job done.

Core Values

VPI’s core values guide its customer-focused culture and success. We are intentionally innovative, authentic, competent, accountable and collaborative. This innate culture of customer satisfaction is a compelling basis for our success. The VPI team consists of passionate individuals who embrace our company culture and strive to develop exceptional solutions and services that exceed customer expectations. We understand and anticipate our customers’ needs and preferences and strive to consistently provide superior solutions and unmatched value.

Vision

VPI is gaining a reputation for having the ultimate best-in-class Customer Experience Optimization Suite. The VPI Empower suite can be deployed in premise-based or virtual environments and supports distributed multi-site, multi-channel contact centers running on legacy and multi-vendor VoIP solutions. This reputation is born from VPI’s long-standing vision and singular focus upon enabling improved customer experience, operational performance, and compliance by means of capturing actionable insights from unified communications using advanced analytics, powerful reporting, artificial intelligence and data-driven workflows.

VPI’s vision has elevated its products and services to a new standard of excellence. Our solutions are unmatched in the industry – no comparable technologies are currently available. We are consistently on the cutting edge of contact center customer experience technology.

Superior Products – Tightly integrated, analytics-driven, scalable, modular service-based architecture to enable the application of six sigma quality methodologies for the capture, classification, evaluation, workflow automation and performance measurement of individuals and teams with the sole purpose of improving productivity and customer experience in contact centers.
 
Outstanding Service – From the first sales contact forward, our team differentiates itself with best-in-class customer experience. VPI has countless customer and partner testimonials attesting to this unmatched standard of care.

Our Team

VPI is led by a seasoned management team with over 150 years of industry experience and supported by a passionate and talented team of over 80 dedicated professionals.

Leadership

Andrew Marsh, President and CEO, Founder
Andrew Marsh
, Founder & CEO
 
VPI CEO since 2005
Managing Partner since 1988
Responsible for strategic planning and partner alliances
Chris Morrisey, EVP of Sales and Marketing
Chris Morrissey
President
 
Responsible for VPI Sales and Operations since 1999
Previous positions with GE Capital and Deloitte & Touche
Mike Mercadante, CTO
Mike Mercadante
Vice President Product Management
& CTO
Responsible for VPI Product Development since 2007
Previously CEO of ISense Technology, Dialogic/Intel, Spectron, Informix and HP

History

Established in 1994, VPI developed the world’s first open architecture call recording solution, leveraging a Microsoft Windows platform. With nearly two decades of proven innovation in cross-platform voice and screen recording solutions, VPI is now the world’s leading provider of interaction recording, analytics and workforce optimization solutions for enterprises, contact centers, trading floors, government agencies and first responders worldwide.

History of VPI