A World Leader in the Development of Call Recording, Call Center Monitoring and Workforce Optimization Solutions.

VPI is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. 

For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 25 countries. This dedication and commitment to excellence has resulted in the following recent awards and recognition:

	VPI EMPOWER™ Wins 2009 Product of the Year Award from TMC Customer Interaction Solutions
	VPI EMPOWER 911™ Wins 2009 Hot Product of the Year from APCO International Public Safety Communications
	VPI Awarded 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
	VPI Named Leader in Product, Implementation, Service, Training, and Professional Services Satisfaction by DMG Consulting
	VPI Receives 2007 Frost & Sullivan North America Customer Value Enhancement Award
	VPI Receives "Positive" Rating in Gartner's Contact Center Quality Management MarketScope Report
	VPI Awarded the 2007 CRM Rising Stars Award by CRM Magazine

To meet the constantly changing requirements of evolving organizations, VPI has developed a non-proprietary, open architecture, integrated recording and call center monitoring software-based solution designed around a standards-based platform and non-proprietary file formats.

Developing True Enterprise Solutions
Not so long ago, voice recording was required mainly by public safety organizations for compliance with governmental regulations and for liability purposes. However, over recent years it has been adopted by the financial, contact center, and other commercial industries. Furthermore, voice recording is now being used for much more than simple compliance or even quality assurance purposes. Organizations now recognize the potential goldmine of data that lies buried in their recorded voice interactions. Every sector of an organization can utilize VPI solutions to quickly and easily locate, access, and leverage relevant data – from Compliance and Liability, Management, Human Resources, and Marketing, to Quality Assurance, Customer Service, Satellite Offices, and even individual remote users.

In today’s fast-paced business environment, it’s imperative that organizations not only provide the highest level of customer service, but also maintain a high level of security and peace of mind. So, whether you are legally required to record your communications, choose to record for quality management purposes, need to enhance your business intelligence, or want to boost your competitive advantage through the use of state-of-the art information technology, VPI’s solutions provide the highest level of security along with unprecedented capabilities to enhance your everyday business practices. Our solutions are designed to maximize your organization’s productivity and boost performance.

VPI solutions can be purchased directly or from a number of authorized dealers and resellers around the globe, guaranteeing direct service and service in over 500 locations. Many of VPI's clients are large multi-national corporations and organizations. Please view our list of prestigious clients and success stories, as well as testimonials from our clients.