Mission: Continue to build on VPI’s reputation as the innovation leader for Customer Experience and Workforce Optimization solutions and services. Maintain standard of excellence of VPI solutions and services – establishing VPI as the customers’ first choice in every market we serve. Consistently exceed the expectations of our customers; anticipate the evolving needs of our customers by providing new, enabling technology solutions.

Core Values: VPI’s core values guide its customer-focused culture and success. We are intentionally innovative, authentic, competent, accountable and collaborative. This innate culture of customer satisfaction is a compelling basis for our success. The VPI team consists of passionate individuals who embrace our company culture and strive to develop exceptional solutions and services that exceed customer expectations. We understand and anticipate our customers’ needs and preferences and strive to consistently provide superior solutions and unmatched value.

VPI is gaining a reputation for having the ultimate best-in-class Customer Experience Optimization Suite. The VPI Empower suite can be deployed in premise-based or virtual environments and supports distributed multi-site, multi-channel contact centers running on legacy and multi-vendor VoIP solutions. This reputation is born from VPI’s long-standing vision and singular focus upon enabling improved customer experience, operational performance, and compliance by means of capturing actionable insights from unified communications using advanced analytics, powerful reporting, artificial intelligence and data-driven workflows.

VPI’s vision has elevated its products and services to a new standard of excellence. Our solutions are unmatched in the industry – no comparable technologies are currently available. We are consistently on the cutting edge of contact center customer experience technology.

VPI is led by a seasoned management team with over 150 years of industry experience and supported by a passionate and talented team of over 80 dedicated professionals.

Established in 1994, VPI developed the world’s first open architecture call recording solution, leveraging a Microsoft Windows platform. With nearly two decades of proven innovation in cross-platform voice and screen recording solutions, VPI is now the world’s leading provider of interaction recording, analytics and workforce optimization solutions for enterprises, contact centers, trading floors, government agencies and first responders worldwide.