VPI COACHING™ puts knowledge in the hands of those who need it, precisely when they need it the most. This highly integrated call center coaching e-learning system delivers training content and messages to agents just in time to improve their efficiency and enhance productivity. Contact centers that use VPI COACHING™have better trained, motivated, and empowered agents, which invariably results in improved customer satisfaction, retention, advocacy, and profitability.

• Deliver relevant, custom content to agents just in time for new campaigns, such as training flashes, quizzes, eLearning courses, educational tips, example best practices calls, compliance bulletins, and pre-shift announcements
• Skills-based agent training ensures progressive agent development, from basic to advanced skills
• Rules-based, thin-client distribution system manages the delivery of training content to agents, groups of agents, and managers across multiple sites, and accessible via customized Web pages or desktop dashboards
• Ability to leverage VPI's powerful WFM dataconnector integrationwith several best-of-breed WFM systems to automate the delivery of training based on work and shift schedules to maximize productive agent uptime
• Business rules may be defined to trigger the delivery of training materials based on performance metrics thresholds
• Classroom training option gives the learning administrator full control of course assignments
• Effective alternative to traditional learning , electronic coaching can also be implemented to complement your current training programs

Detailed training status report card. Click Here to view a larger screen image.