Call Center Coaching eLearning from Voice Print - Leading Developer of Call Center Coaching eLearning and Agent Training Software.  New Release!
Call Center Coaching eLearning Resources  Resources
View a Live Activ! Coaching Training Demo!  Demo
Request a Quote for Call Cener Coaching e-Learning Software.  Pricing
Please Click Here to Give us Your Feedback  Feedback
Call Center Coaching eLearning from VPI - Leading Developer of Call Center Coaching eLearning and Agent Training Software.  Site Map
Contact us to learn more about Call Center Coaching eLearning from VPI.  1-800-200-5430
  VPI eCoaching - Call Center Coaching e-Learning
View a Live Activ! Coaching Training Demo! Request a Quote for Call Cener Coaching e-Learning Software.
Products
VPI EMPOWER™ Suite
Voice Recording
VoIP Call Recording
Screen Recording
Agent Evaluation
Performance Management
Speech Analytics
Coaching & eLearning
Workforce Management
What's New
NEXT STEPS
Call Center Coaching eLearning White Papers  Free Whitepapers
Call Center Coaching eLearning White Papers
Call Center Coaching eLearning White Papers

Call Center Coaching eLearning White Papers

Free White Paper
How 'Real Time' Can Revolutionize Your Contact Center

Breaking News

VPI Unveils Innovative Business Analytics and eLearning Solutions. Read more...


VPI's Activ! Coaching™ puts knowledge in the hands of those who need it, precisely when they need it the most. This highly integrated call center coaching e-learning system delivers training content and messages to agents just in time to improve their efficiency and enhance productivity. Contact centers that use Activ! Coaching™ have better trained, motivated, and empowered agents, which invariably results in improved customer satisfaction, retention, advocacy, and profitability.

 

We wanted to make an investment in some e-learning transfer knowledge tools that would enable us to quickly test the agents on their ability to understand certain things and to give general refresher courses to ensure that they were following the standards that we set out. We also wanted to set up an automated, rules based e-learning tool that would simplify our training and allow us to quiz our agents on a quick, easy, and timely basis.

- Lou Orsi
Vice President
1-800-Flowers.com



Dashboards display links to relevant training and coaching content.

Benefits of VPI eCoaching Call Center Coaching e-Learning Software

  • Deliver relevant, custom content to agents just in time for new campaigns, such as training flashes, quizzes, eLearning courses, educational tips, example best practices calls, compliance bulletins, and pre-shift announcements
  • Skills-based agent training ensures progressive agent development, from basic to advanced skills
  • Rules-based, thin-client distribution system manages the delivery of training content to agents, groups of agents, and managers across multiple sites, and accessible via customized Web pages or desktop dashboards
  • Ability to leverage VPI's powerful WFM dataconnector integrationwith several best-of-breed WFM systems to automate the delivery of training based on work and shift schedules to maximize productive agent uptime
  • Business rules may be defined to trigger the delivery of training materials based on performance metrics thresholds
  • Classroom training option gives the learning administrator full control of course assignments
  • Effective alternative to traditional learning , electronic coaching can also be implemented to complement your current training programs


Detailed training status report card. Click Here to view a larger screen image.

 

    Coaching and eLearning Resources
VPI eCoaching Brochure
Agent Coaching and Training ROI Guide (Authored by analyst Dick Bucci from The PELORUS Group)
 

Home / Products / Activ! Peformance Suite™ / VPI eCoaching - Call Center Coaching eLearning