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Speech Analytics Software


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Speech Analytics Software

Speech analytics software, powered by Utopy, derives actionable insights from live and recorded calls, providing valuable insights for performance optimization. With Speech Analytics software, you can increase agent effectiveness, reduce costs, and improve service levels by automatically analyzing words and phrases in customer interactions that have been matched against individual and team key performance indicators (KPIs) in real- or near real-time.

Through focused, more intelligent call quality monitoring and improved understanding of both competitive situations and the underlying reasons for customer calls, speech analytics software solution enables contact centers to minimize risk, ensure compliance, and maximize the value of their customer interactions.

Proven Call Center Speech Analytics Benefits:

Quickly and accurately identify important business trends, customer insights, revenue opportunities and competitive situations – increase the value of every customer interaction by using speech analytics software to automatically analyze and categorize audio in up to 100 percent of your calls.

Dramatically decrease your quality monitoring costs with focused, high-precision quality management – enhanced by speech analytics software to automatically locate, replay, and review calls of greatest significance to your business objectives and those that require management attention and follow-up, such as outstanding or problematic agents, calls, or customers.

Enhance the customer experience and reduce attrition – easily and enforce custom quality rules and profiles based on KPIs, associated words, phrases, and objective rules.

Significantly improve agent performance and reduce risk with speech analytics software – monitor and report on agent scripts, regulatory and call flow adherence, attitudes, and accuracy. Automatically zero-in on problematic calls in near-real time to identify potentially serious and costly issues and/or a need for specific call center coaching. with speech analytics.

Rapidly improve First Contact Resolution (FCR) by identifying costly repeat calls and other important customers interactions using call center analytics software.

Use Speech Analytics software to mine calls for required or forbidden words and phrases for any marketing, quality control, compliance, or general interest reasons.

Maximize the investmentin your call recording software.

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Experience VPI's Call Center Analytics and Call Mining Solution. Download Complimentary Speech Analytics Software Resources. Call Center Analytics and Speech Analytics Software Uncovers Business Ingelligence from Speech Analytics and Call Center Analytics. Use Speech Analytics Software to Dramatically Improve First Contact Resolution.

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