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2011 Internet Telephony Product of the Year Award
2011 HOT Product Award from APCO Public Safety Communications Magazine
2010 Communications Solutions Product of the Year Award
2010 Product of the Year Award from Customer Interaction Solutions® Magazine
2010 Contact Center Technology Innovation of the Year Gold Medal by ContactCenterWorld.com
Hot Vendor Rating from Ventana Research's 2010 Value Index for Agent Performance Management
2009 Product of the Year Award from Customer Interaction Solutions® Magazine
2009 HOT Product Award from APCO Public Safety Communications Magazine
2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
Frost & Sullivan 2007 North America Customer Value Enhancement Award
The 2007 CRM Rising Stars Award Customer Relationship Management Magazine
Best Call Monitoring/Recording System2006 Best of Show AwardInternational Call Center Management (ICCM) Annual Conference
Best Monitoring and Recording Solution2004 Best of Show AwardInternational Call Center Management (ICCM) Annual Conference
Outstanding Achievement AwardRecording System Integration, 2003Avaya DevConnect Program