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VPI’s reputation for outstanding recording, quality monitoring and workforce optimization technology and customer service is reflected in the awards and recognition we've received.

 
Frost & Sullivan 2013 North American Customer Value Enhancement Award Frost & Sullivan 2013 North American Customer Value Enhancement Award
 
2013 TMC Speech Technology Excellence Award
 
2013 Ventana Research Award for Customer Technology Innovation 2013 Ventana Research Award for Customer Technology Innovation
 
2012 HOT Product Award from APCO Public Safety Communications Magazine 2012 HOT Product Award from APCO Public Safety Communications Magazine
 
VPI VirtualSource Virtual Agent Call Automation Solution Wins TMC’s Speech Technology Excellence Award VPI VirtualSource Virtual Agent Call Automation Solution Wins TMC’s Speech Technology Excellence Award
 
2012 Ventana Research Hot Vendor Award 2012 Ventana Research Hot Vendor Award
 
VPI EMPOWER Suite Wins 2011 Communications Solutions Product of the Year Award VPI EMPOWER Suite Wins 2011 Communications Solutions Product of the Year Award
 
2011 Internet Telephony Product of the Year Award 2011 Internet Telephony Product of the Year Award
 
2011 HOT Product Award from APCO Public Safety Communications Magazine 2011 HOT Product Award from APCO Public Safety Communications Magazine
 
2010 Communications Solutions Product of the Year Award 2010 Communications Solutions Product of the Year Award
 
Hot Vendor Rating from Ventana Research’s 2010 Value Index for Agent Performance Management Hot Vendor Rating from Ventana Research’s 2010 Value Index for Agent Performance Management
 
2010 Product of the Year Award from Customer Interaction Solutions® Magazine 2010 Product of the Year Award from Customer Interaction Solutions® Magazine
 
2010 Contact Center Technology Innovation of the Year Gold Medal by ContactCenterWorld.com 2010 Contact Center Technology Innovation of the Year Gold Medal by ContactCenterWorld.com
 
2009 Product of the Year Award from Customer Interaction Solutions® Magazine 2009 Product of the Year Award from Customer Interaction Solutions® Magazine
 
2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
 
2009 HOT Product Award from APCO Public Safety Communications Magazine 2009 HOT Product Award from APCO Public Safety Communications Magazine
 
Frost & Sullivan 2007 North America Customer Value Enhancement Award Frost & Sullivan 2007 North America Customer Value Enhancement Award
 
Customer Relationship Management MagazineThe 2007 CRM Rising Stars Award The 2007 CRM Rising Stars Award
Customer Relationship Management Magazine
 
2006 Best of Show Award<br />International Call Center Management (ICCM) Annual ConferenceBest Call Monitoring/Recording System Best Call Monitoring/Recording System
2006 Best of Show Award
International Call Center Management (ICCM) Annual Conference
 
2004 Best of Show Award<br />International Call Center Management (ICCM) Annual ConferenceBest Monitoring and Recording Solution Best Monitoring and Recording Solution
2004 Best of Show Award
International Call Center Management (ICCM) Annual Conference
 
Recording System Integration, 2003<br /> Avaya DevConnect ProgramOutstanding Achievement Award Outstanding Achievement Award
Recording System Integration, 2003
Avaya DevConnect Program
 
2000 CTI Expo<br /> TMC Communications Solutions MagazineBest of Show Award
 
Dunn and Bradstreet, 1999Top Rated Organization
 
1998 CTI Expo<br /> CTI MagazineBest of Show Award