Seamless Integration with Monitoring Automation Systems' (MAS) MasterMind™ – Worldwide, over 70% of commercial security systems are monitored by MAS software. VPI’s state-of-the-art dispatch recorder technology integrates seamlessly with MAS’ MASterMind™ product – a security industry software suite that consists of integrated modules for monitoring, billing, service, and sales activities. The software suite facilitates automation of virtually every operational task performed by service-based companies.
With the addition of VPI’s state-of-the-art dispatch recorder and alarm monitoring system, MASterMind™ users can search for and retrieve call recordings directly from their workstation. Searches can be based upon various criteria, including call disposition, agent ID, date, time, or any of a number of custom tags. The integration delivers a true client/server relationship – the call records are stored on the VPI server for lightning-fast search and retrieval. Users can access call records via the "Event History" window directly from the MASterMind™ interface, or from the intuitive VPI Client interface. VPI’s proven full-time digital alarm dispatch recording technology – integrated with MASterMind™ – substantially reduces liability and eliminates hours of unproductive call screening for users.
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VPI CAPTURE Call and Radio Recorder
Reliably Record 100% of Your Call and Radio Communications – The VPI CAPTURE™ dispatch recorder and alarm monitoring system can record 100 percent of call and data interactions in high-volume, single or multi-site environments of any size. You determine what to retain, for how long, and on which storage device by implementing flexible, intelligent business rules. Efficiently unify recording from any number of audio and data sources and multiple locations – TDM and VoIP telephony audio as a standard, while employee desktop screen recording, email and Web chat are optional. Leveraging VPI Fact Finder™, VPI CAPTURE PRO™ automatically detects business and process related screen events in conjunction with voice recording for classification and analysis centered on key business issues.
Quickly and Easily Find and Retrieve All Call and Radio Communications – Courts are demanding copies of radio transmissions, and lawyers want call recordings ASAP. Not to mention your compliance officers. Can you find, retrieve, copy and send those calls in time? The VPI CAPTURE dispatch recording system can do it in a matter of seconds! With a few easy mouse clicks, you select exactly the search criteria you need (such as date, time, Caller ID, channel, call direction, number dialed, custom tags or annotations, etc.) and VPI CAPTURE instantly displays just the calls matching your criteria. Click again to select the particular call(s) you want, and instantly copy, email or playback that call directly from the screen. Leveraging VPI Fact Finder, VPI CAPTURE PRO automatically detects business and process related screen events in conjunction with voice recording for classification and analysis centered on key business issues. With VPI dispatch recording solutions you can freely search, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters.
Count On the Industry’s Most Reliable, Flexible Solution – VPI’s robust dispatch recording systems and alarm monitoring solutions can be cost-effectively customized, scaled and adapted to meet the evolving demands of security organizations of all kinds – from small- and medium-sized contact centers to global enterprises employing any combination of in-house and remote employees. Choose from a wide variety of robust, fault-tolerant configurations for uninterrupted performance and disaster recovery. The VPI CAPTURE dispatch recording system and alarm monitoring solution leverages open architecture and is platform independent – it can reside securely behind your firewall and work in harmony with your network operations.
Guard your data from unauthorized access – Ensure absolute security with granular user and data security rules, comprehensive audit trails, and end-to-end and AES 256 encryption with key management. Every call within the VPI application is wartermarked in real time to ensure authenticity. VPI’s optional PCI Compliance Pack restricts access to calls with sensitive information to ensure PCI Compliance. Satisfy customer data protection regulations – Upgrade with one or more Compliance Capture Packs to limit access to sensitive information.
Reduce Attrition and Maximize the Potential of your Dispatchers – VPI PERFORMANCE™ offers real time performance feedback and targeted, individualized real time electronic training and coaching. Dispatchers can launch the training directly from dashboards docked at their desktop, such as best practice call recordings, skill and knowledge-builders with embedded quizzes, video clips, and Web links. Dispatchers rarely receive adequate attention and feedback, which inevitably leads to inconsistent service, high attrition and low morale. You can quickly bridge this gap with VPI QUALITY™ – the most powerful Quality Management (QM) solution available today. This powerful solution enables you to objectively evaluate dispatcher behaviors, provide timely feedback and support, and boost service quality and productivity. VPI QUALITY automatically selects and delivers an objective, random sampling of recordings related to your organization’s objectives directly to supervisor desktops for evaluation. Leveraging the VPI Fact Finder, VPI QUALITY PRO™ provides analytics-driven precision quality monitoring – you can simply implement rules to automatically tag and classify important calls for evaluation so you can quickly identify issues and coach to opportunities for improvement.
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