Alarm Monitoring Systems, Dispatch Recording, Dispatch Recorder

Superior Dispatch Call Recording Systems for Security Services.

VPI EMPOWER 911™
for Security

Customer Successes

Disney World Security
Lockheed Martin
MGM Resorts
Protection One
Stanley Security Solutions
Vivint

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Dispatch Recording Systems Resources
Dispatch Recording Systems Resources

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You’ll also get access to dozens of other valuable white papers, research reports, Webcasts and more in the VPI Resource Center.

Achieve Unprecedented Results with Targeted, Analytics-Enhanced Quality Assurance.

VPI QUALITY PRO quality assurance software transforms the contact center quality management process with analytics-driven call selection, targeted evaluation and coaching, and a wealth of actionable insights. VPI QUALITY PRO enables agents and supervisors to dramatically improve their effectiveness and job satisfaction – immediately, efficiently and consistently. Now you can align your team with corporate objectives, deliver excellent customer service and earn valuable customer loyalty.

Proven Benefits

Analytics-driven call selection for evaluation.
Actionable insights into business and customer experience issues and opportunities.
Automated E-learning and coaching based on employee skill gaps.
 

VPI CAPTURE

 

Trusted and proven reliable for over 15 years, VPI CAPTURE™ is the most secure and reliable Next Generation 9-1-1 ready Public Safety Recording system for the capture of audio and data available today. Emergency service providers and first responders rely on VPI’s award-winning recording solutions to seamlessly capture, assess, assemble, and share their recorded communications from a combination of radio, CAD and telephone systems – traditional and VoIP. In addition to public safety recording of interactions for risk management and evidentiary purposes, VPI CAPTURE™ enables organizations to monitor the quality of their mission-critical voice and data interactions and deliver first-rate public safety services.

Gain secure, unified access to data and recordings across any number of locations
Reliably record traditional and VoIP call and radio interactions
Easily interact with data from your public safety recording system via fast search, robust incident recreation and embedded instant recall – all within one intuitive interface
Conveniently redact voice and screen recordings to remove sensitive sections, preparing the recordings for public media and training materials
Enable automated collection and reporting on incident data from CAD systems, merging CAD information with telephone and radio voice and data recordings

Authorized users can easily assemble multiple voice and screen recordings along with any applicable evidence images, videos or documents into an incident collection and save it under custom name for future review or export.Authorized users can easily assemble multiple voice and screen recordings along with any applicable evidence images, videos or documents into an incident collection and save it under custom name for future review or export.

 

VPI QUALITY

 

VPI QUALITY™ is today’s most advanced Quality Assurance (QA) software solution for systematic, objective assessment of call taker and dispatcher performance, providing invaluable transparency to everyone involved and exposing shortcomings in both employee and process areas. This is especially critical in the current transitional period when old, inadequate communication systems are being replaced with Next Generation technologies and 9-1-1 centers are expected to handle different many types of communications - not just voice and TTY anymore. The increasingly complex nature of public safety communications entails new regulations that PSAP centers will have to demonstrably comply with. VPI QUALITY enables the evaluation of multiple communication streams and types involved in incidents, along with a variety of supporting evidence, such as images, videos, text documents and data.

Objectively and consistently evaluate individual calls and entire multimedia incidents to improve call handling speed and accuracy
Easily adapt QA tools and processes to your PSAP’s needs and APCO guidelines via flexible, fully customizable QA evaluation forms and rules behind them
Gain rapid insights into each operator’s strengths and weaknesses from powerful reports
Automate corrective actions via optional messaging and eLearning tied to QA questions and scores

Scoring with Web-based forms is easy - simply scroll and page through the list of evaluation questions and enter your observations.  Scores per skills are automatically calculated as you go through the evaluation process.Scoring with Web-based forms is easy – simply scroll and page through the list of evaluation questions and enter your observations. Scores per skills are automatically calculated as you go through the evaluation process.

 

VPI COACHING

 

VPI COACHING™ for emergency communication centers is a highly effective electronic supplement to traditional learning. Tightly integrated with VPI’s quality assessment and recording systems, this powerful, automated coaching solution delivers personalized training content for each user, closely matched to his or her individual needs. By setting up automated, pre-assigned coaching and messages/notifications PSAPs can ensure the consistency of coaching and prompt reminders across multiple shifts, supervisors and locations, as well as track training progress and message acknowledgements.

VPI COACHING can be configured to leverage any of your existing coaching and training resources. Emergency Communication Centers that use VPI COACHING™ have more efficient, better trained, motivated personnel, which invariably results in improved public satisfaction and the approval of governing agencies.

Customize coaching delivery for each type of skill and incident
Easily adopt any standards based content and use your best practices to develop your own
Keep everyone in the loop with what matters most to them using just-in-time centralized messaging

VPI COACHING automatically assigns targeted coaching assignments and training quizzes based on thresholds you define to help call takers and dispatchers quickly address and bridge skill gapsVPI COACHING automatically assigns targeted coaching assignments and training quizzes based on thresholds you define to help call takers and dispatchers quickly address and bridge skill gaps.

 

NG 9-1-1

 

VPI EMPOWER 9-1-1 is designed to allow emergency communication centers to take full advantage of the latest i3 network vision. VPI is an active member of the NENA Next Generation Partner Program and the NG 9-1-1 ICE Planning Committee. VPI delivers proven IP enabled multimedia public safety recording and 911 logging solutions for NG-911 environments, including call and data capture via SIP-based recording. SIP (Session Initiation Protocol) is envisioned by NENA and other governing bodies to become the protocol standard used to deliver multimedia communications over the ESInet as specified in NENA's standards. For more information, download free resource guide: Next Generation 9-1-1 Recording and Quality Assurance Guide

Consolidate and centralize multimedia incident information - telephone, radio, screen recordings, digital photos, CAD, GIS, maps, case files, video and more
Improve inter/intra-agency collaboration by easily sharing incident recordings via an email Web link or an exported file with multiple recordings and documents, visualized and played back via self-contained media player
Leverage open standards, standardized protocols (SIP, XML), and service oriented architecture to support universal information exchange capabilities

VPI EMPOWER 911 consolidates and streamlines recording and access to many different types of modern communications, tagging them with associated incident data, images and video recordings for enhanced scope of captured evidence.VPI EMPOWER 911 consolidates and streamlines recording and access to many different types of modern communications, tagging them with associated incident data, images and video recordings for enhanced scope of captured evidence.

 

Integrations

 

VPI EMPOWER 9-1-1 will integrate seamlessly into your evolving environment, leveraging proven integrations for all major telephone and radio systems, whether analog, digital or VoIP based. These integrations with Genesis, Experient, Cisco, Avaya, Mitel, Motorola, Aspect and many more, along with exceptionally rapid implementation ensure hassle-free transition from your legacy recording technology. Our proven integrations with CAD systems such as Intergraph, Tritech, Tiburon and others enrich your recordings and quality evaluation processes with valuable incident data.

Adaptable design with SIP protocol support, ready to integrate into NG9-1-1 network
Open, Service Oriented Architecture, support for XML interface standard, non-proprietary hardware
Secure, unified access to recordings composed of voice and screen interactions enhanced with data, text, incident images and video
Enhanced incident tracking, reporting and assessment via Computer Aided Dispatch (CAD) system integrations that automate tagging of incident data to recordings

Avaya

VPI, Avaya’s Gold DevConnect partner for nearly two decades, provides proven, certified recording, data collection and reporting integrations to Avaya’s TDM and VoIP communication platforms. VPI’s call recording products are available from numerous Avaya PBX resellers around the world.

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Avtec

VPI and Avtec have developed an advanced integration of VPI’s recording technology with Avtec’s Scout VoIP console system for streamlined, software-only recording directly from the console system with no need for spanning ports or managed switches, achieving superior efficiency and audio quality.

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Cisco Systems

As dedicated Cisco Technology Developer Program Partner, VPI has teamed up with Cisco for over a decade to deliver state-of-the-art voice recording, data collection and advanced reporting solutions, via certified integrations of Cisco’s VoIP communication systems with VPI’s recording and performance management applications.

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Experient

Since 2002, Experient has been at the forefront of providing a true IP based mission-critical ANI/ALI Controller for PSAPs throughout the United States.  As the first company to develop, install and operate a 100% IP based ANI/ALI controller, Experient has had the unique opportunity to learn and benefit from years of experience regarding issues specific to an IP based system.  With a track record of never having a system down, Experient’s stands-out in both product and service!

GE Security

For over 20 years, GE Security’s MASterMind™ software (formerly owned by Monitoring Automation Systems - MAS) has been recognized as the world's leading provider of security automation software.VPI (Voice Print International) provides innovative voice and screen recording technology that integrates seamlessly with the MASterMind product – a security industry software suite that consists of integrated modules for monitoring, billing, service, and sales activities. The software suite facilitates automation of virtually every operational task performed by service-based companies.

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Genesis Trunking Network Management Solutions

The Genesis Group is a telecommunications solutions company that creates innovative management software for the trunking network industry. Over the years they have owned and operated Motorola brand trunking systems. They have managed 23 LTR-based trunking systems for a large US company.

Harris

Harris is an international communications and information technology company serving government and commercial markets in more than 150 countries.  In public safety and professional communications Harris is a leading supplier of assured communications® systems and equipment for public safety, federal, utility, commercial and transportation markets — with products ranging from the most advanced IP voice and data networks, to next-generation, secure public safety-grade LTE (Long-Term Evolution) solutions for voice, video and data applications, to industry leading multiband, multimode radios for analog, digital and P25 based communications, whether conventional, trunked, and hybrid conventional and trunked systems.

VPI CAPTURE offers a variety of methods of audio and data capture from all types of Harris radio systems.  VPI integrates this radio-communications data with other forms of recorded communications such as telephone, microphone, or latest-generation means of communication via mobile devices, consolidating all recordings and their alphanumeric attributes for a unified, comprehensive access and use.  This comprehensive data collection provides for a the most advanced, unified monitoring of PSAP communications, analysis, reporting,  and incident recreation, as well as integrated management of quality via objective, on-line form based evaluation and electronic learning system that offers an unprecedented degree of automation in both, quality control and improvement.

Intergraph

Intergraph public safety and security software lets you quickly receive calls at a dispatch center or detect threats through sensors and video, assess the severity of incidents, and respond quickly and efficiently to allocate resources, transforming vast amounts of data into actionable intelligence and promote multi-agency collaboration. Using Intergraph solutions, all personnel share a common operational picture, instilling confidence and promoting smarter decision-making that saves lives and protects property.

VPI integrates with Intergraph CAD system - the CAD data is used for automated classification and visualization of recorded call taker and dispatcher calls and screens for fast evidence assembly and value-driven analysis – by incident types, numbers, severity, and/or other parameters.  

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Motorola

Motorola Solutions connects people through technology. Businesses and government agencies around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them.  Motorola’s diverse portfolio of two-way radio products including analog, digital and P25 options for government and public safety allows customers to focus on their mission, not the technology. Better information. Better decisions. Better outcomes.

VPI recording systems provide a variety of options for recording audio and data that originate from Motorola radio systems, whether conventional or trunked, analog, digital or P25.  In trunked Motorola radio system environments, VPI CAPTURE provides for de-trunking integration with the collection of attributes of recordings such as talk group, Unit ID, alias and more, integrating this data with all other alphanumeric data elements that are either automatically collected or manually entered.  This comprehensive data collection provides for a the most advanced, unified monitoring of PSAP communications, analysis, reporting,  and incident recreation, as well as integrated management of quality via objective, on-line form based evaluation and electronic learning system that offers an unprecedented degree of automation in both, quality control and improvement.

Priority Dispatch

Priority Dispatch and VPI have partnered to streamline the Quality Assurance Case Review process. Now you can conveniently playback audio and optional desktop screen video recordings related to cases of interest directly from your AQUA Evolution™ case review interface – eliminating time-consuming need to search for recordings within a separate recording system.

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TriTech

TriTech Software Systems provides highly integrated public safety products and services to police, fire and EMS agencies that address nearly every facet of public safety command and control, deployment, logistics, and decision support.  People rely on communications personnel and the Computer-Aided Dispatch (CAD) system every day. Whether it’s a burglary in progress, a structure fire, or a domestic situation, taking control of these calls is vital. The number one priority is clear: the rapid dispatch of relevant resources to the community.

VPI provides enhanced incident tracking, reporting and assessment via TriTech (CAD) system integration that automates tagging of incident data to recordings of communications.  The CAD data is used for automated classification and visualization of recorded call taker and dispatcher calls for fast evidence assembly and value-driven analysis – by incident types, numbers, severity, and/or other parameters.  When combined with photos, videos and documents tagged to recordings, all vital evidence is easily accessible for review.  The consolidated, multimedia view of event data enables investigators, auditors and trainers to accurately reconstruct how each incident was handled.

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CAD Integrations