Evaluating recording, analytics, QA and/or WFO?

Get the facts you need to make the right decision.

The Ventana Research 2015 Value Index for Workforce Optimization (WFO) is an unbiased, fact-based index designed to help organizations assess, validate and improve their Workforce Optimization investments and technology. Built on Ventana Research’s foundation of 12 years of business and technology research, this is the first such industry undertaking to assess the value of software designed specifically for enabling Workforce Optimization.

Download your complimentary copy of the Value Index Executive Summary report to learn how 10 vendors ranked in seven key categories, and why VPI ranked #1 in Customer Assurance and was the only vendor rated as 'Hot' in all seven categories.

1. Total cost of ownership (TCO) and return on investment (ROI)
2. Product adaptability
3. Product manageability
4. Product reliability
5. Product usability
6. Product functionality
7. Vendor validation