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Register to View VPI Recorded Webcasts, including:
	Accelerating First Contact Resolution with Analytics Presented by Patrick Botz, Global Director of Solutions Marketing from VPI
	Transitioning from Old to New Call Center Reporting Presented by Richard Snow from Ventana Research and Patrick Botz, Global Director of Solutions Marketing from VPI
	Demystifying Contact Center Analytics: What to Choose and When Presented by Aphrodite Brinsmead from Ovum Technologies and Patrick Botz, Global Director of Solutions Marketing from VPI
	Using Analytics to Boost the Value of Your Quality Assurance Program Presented by DMG Consulting and Patrick Botz, Global Director of Solutions Marketing from VPI
	How to Enhance Your Current QA Program Using Lean Six Sigma Techniques Presented by Mohan Nair, LSS Black Belt Quality Improvement Consultant from VPI
	Economic Advantages of VoIP Call Recording Presented by Patrick Botz, Global Director of Solutions Marketing from VPI
	Performance Analytics: A Game-Changer for Contact Centers Presented by Analyst Keith Dawson from Frost & Sullivan
	5 Business Problems Solved with Analytics Presented by Analyst Keith Dawson from Frost & Sullivan
	Contact Center Metrics That Matter Presented by Mohan Nair and Patrick Botz from VPI
	At-Home Agent Best Practices: A Guide to Successful Strategies and Essential Tools Presented by Patrick Botz, Global Director of Solutions Marketing from VPI, and Michele Rowan
	And Several More!