VPI Develops Reliable Emergency Call Recording Logging Systems and Robust Emergency Contact Center Reporting Software.
VPI Develops Reliable Emergency Call Recording Logging Systems and Robust Emergency Contact Center Reporting Software.
Enhance Your Call Recording Searches, Incident Recreation, Quality Assurance and Training
VPI EMPOWER 911 is the latest-generation solution for intelligent recording, quality assurance and improvement of emergency communications. When implemented with Fact Finder, the system provides enhanced incident tracking, reporting and assessment via Computer Aided Dispatch (CAD) system integrations that automate tagging of incident data to recordings of communications. The CAD data enhances searches and is used for automated classification and visualization of recorded calls for fast evidence assembly and value-driven analysis – by incident types, numbers, severity, and/or other parameters. VPI EMPOWER 911 collects the facts in real time as they unfold. When combined with photos, videos and documents tagged to recordings, all vital evidence is easily accessible for review. The consolidated, multimedia view of incident data enables investigators, auditors and trainers to accurately reconstruct how each emergency incident was handled.
 
Compatibility
VPI CAPTURE integrates with all major CAD systems including these and many more!:
       
 
Examples of CAD Data Captured
  Incident ID   Incident Severity   Incident Status
  Incident Type   Date   Time
  Call Taker / Dispatcher   Workstation   and other CAD data
 
Integration Methods
  1. Database Integration
    Custom SQL Data Collectors to CAD System Database
    Custom Application Pack Events
  2. Web Service API
    Data Collector
    Custom Application Pack Events
  3. Desktop Analytics
    Requires application discovery and compatibility check
    Custom Application
 
Public Safety Agencies Now Empowered with Data & Smart Technology
  Tag call, radio and screen recordings with key incident information.
  Authorized reviewers can easily search and retrieve recorded communications via secure web based interface, using any combination of captured metadata.
  Organize and visualize all recordings by incident attributes in dynamic, interactive reports for a comprehensive understanding of events and your center’s performance.
  Automatically assemble interactions by common Incident ID into sets for use in civil and criminal cases as evidence.
  Automatically select and schedule recorded interactions for quality evaluation according to incident type, severity, and other attributes, while maintaining objectivity of employee assessment.
 
Recorded communications are visualized with CAD incident data inserted along the interaction timeline, allowing for fast visual assessment even before playback.
VPI Develops Reliable Emergency Call Recording Logging Systems and Robust Emergency Contact Center Reporting Software.
Learn More about VPI's Next Generation 9-1-1 Involvement and Solutions.
VPI Develops Reliable Emergency Call Recording Logging Systems and Robust Emergency Contact Center Reporting Software. 2011 HOT Product Award from APCO Public Safety Communications Magazine

















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    Analyst Perspectives
The VPI EMPOWER 911 suite can be implemented rapidly and cost-effectively to record and automatically and assess a vast number of interactions and quickly identify the critically important ones that should be listened to, evaluated and coached on.

 

- Dick Bucci, Analyst
The PELORUS Group