http://www.vpi-corp.com
http://www.vpi-corp.com
View VPI's Search and Export Call Recording Demo
http://www.vpi-corp.com
View a demo of VPI's Targeted Coaching!
http://www.vpi-corp.com
VPI EMPOWER - Actionable Web Dashboard Templates
http://www.vpi-corp.com
VPI EMPOWER - Customizable Real-Time Tickers and Scorecards
Rating:
Views: 539
Rating:
Views: 495
Rating:
Views: 259
Rating:
Views: 218
Rating:
Views: 164
http://www.vpi-corp.com
VPI EMPOWER - Actionable Web Dashboard Templates
http://www.vpi-corp.com
VPI EMPOWER - Customizable Real-Time Tickers and Scorecards
http://www.vpi-corp.com
View a demo of VPI's Targeted Coaching!
http://www.vpi-corp.com
View VPI's Search and Export Call Recording Demo
http://www.vpi-corp.com
Rating:
Views: 218
Rating:
Views: 164
Rating:
Views: 259
Rating:
Views: 495
Rating:
Views: 539
http://www.vpi-corp.com
Watch this informative video about VPI's Avaya Call Recording and Avaya Workforce Optimization Solutions!
http://www.vpi-corp.com
Check out how VPI's Fact Finder Screen Analytics Module can increase customer retention!
http://www.vpi-corp.com
http://www.vpi-corp.com
View VPI's Search and Export Call Recording Demo
http://www.vpi-corp.com
VPI Empower - Live Monitoring
http://www.vpi-corp.com
View this informative demo which will show you how to use the VPI EMPOWER Suite to setup Quality Assurance Evaluation form's for your call center agents.
Learn how VPI EMPOWER, the world's leading contact center workforce optimization software suite, integrates call recording, quality assurance, analytics, performance management and E-learning to help you rapidly identify and solve your critical operational and customer experience issues.
http://www.vpi-corp.com
View this informational video on VPI's new QUALITY Evaluation Form Designer Tools.
http://www.vpi-corp.com
VPI EMPOWER - Find and Share Calls Quickly
http://www.vpi-corp.com
VPI EMPOWER Introduction
We invite you to join Patrick Botz, VP of Workforce Optimization from VPI, and David Hadobas, President of the Call Center Networking Group (CCNG) as they reveal 4 major recent advances in Contact Center Quality Assurance (QA). Contact Center QA has been used to monitor and improve internal agent quality and compliance for the past 30 years. Traditional QA has reached the end of a good long life. You'll learn how new QA best practices and tools help streamline many manual, time-consuming processes and more rapidly uncover key insights into the critical issues and improvement opportunities that have the most profound impact on productivity and customer satisfaction.
http://www.vpi-corp.com
View a demo of VPI's Targeted Coaching!
http://www.vpi-corp.com
Personalized Web Dashboards
VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting real-time information in the form of Web dashboards, reports, scorecards and desktop tickers to empower managers and agents to make better, quicker decisions.
http://www.vpi-corp.com
VPI EMPOWER - Actionable Web Dashboard Templates
http://www.vpi-corp.com
Experience VPI's groundbreaking software suite!
http://www.vpi-corp.com
VPI EMPOWER - Customizable Real-Time Tickers and Scorecards
http://www.vpi-corp.com
VPI QUALITY PRO - Smart Evaluations
Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum.
VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC
VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers and agents to make better, quicker decisions.
VPI Quality and Performance Optimization Solution Overview
VPI VirtualSource is a hosted, pay-as-you-go service that uses virtual call agents powered by artificial intelligence. VPI VirtualSource helps organizations automate a broader range of call types and expand call handling capacity for one-fifth of the cost of a human agent.
Rating:
Views: 983
Rating:
Views: 740
Rating:
Views: 539
Rating:
Views: 495
Rating:
Views: 435
Rating:
Views: 430
Rating:
Views: 423
Rating:
Views: 380
Rating:
Views: 294
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Views: 287
Rating:
Views: 284
Rating:
Views: 259
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Views: 227
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Views: 222
Rating:
Views: 218
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Views: 203
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Views: 164
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Views: 105
Rating:
Views: 89
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Views: 76
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Views: 68
Rating:
Views: 38
Rating:
Views: 14
Rating:
Views: 6
VPI VirtualSource is a hosted, pay-as-you-go service that uses virtual call agents powered by artificial intelligence. VPI VirtualSource helps organizations automate a broader range of call types and expand call handling capacity for one-fifth of the cost of a human agent.
VPI Quality and Performance Optimization Solution Overview
VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting real-time information in the form of Web dashboards, reports, scorecards and desktop tickers to empower managers and agents to make better, quicker decisions.
VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers and agents to make better, quicker decisions.
Learn how VPI EMPOWER, the world's leading contact center workforce optimization software suite, integrates call recording, quality assurance, analytics, performance management and E-learning to help you rapidly identify and solve your critical operational and customer experience issues.
We invite you to join Patrick Botz, VP of Workforce Optimization from VPI, and David Hadobas, President of the Call Center Networking Group (CCNG) as they reveal 4 major recent advances in Contact Center Quality Assurance (QA). Contact Center QA has been used to monitor and improve internal agent quality and compliance for the past 30 years. Traditional QA has reached the end of a good long life. You'll learn how new QA best practices and tools help streamline many manual, time-consuming processes and more rapidly uncover key insights into the critical issues and improvement opportunities that have the most profound impact on productivity and customer satisfaction.
http://www.vpi-corp.com
VPI EMPOWER - Actionable Web Dashboard Templates
http://www.vpi-corp.com
VPI EMPOWER - Customizable Real-Time Tickers and Scorecards
http://www.vpi-corp.com
VPI QUALITY PRO - Smart Evaluations
http://www.vpi-corp.com
Watch this informative video about VPI's Avaya Call Recording and Avaya Workforce Optimization Solutions!
http://www.vpi-corp.com
View a demo of VPI's Targeted Coaching!
http://www.vpi-corp.com
View VPI's Search and Export Call Recording Demo
http://www.vpi-corp.com
View this informational video on VPI's new QUALITY Evaluation Form Designer Tools.
http://www.vpi-corp.com
Experience VPI's groundbreaking software suite!
http://www.vpi-corp.com
View this informative demo which will show you how to use the VPI EMPOWER Suite to setup Quality Assurance Evaluation form's for your call center agents.
VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC
Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum.
http://www.vpi-corp.com
Check out how VPI's Fact Finder Screen Analytics Module can increase customer retention!
http://www.vpi-corp.com
Personalized Web Dashboards
http://www.vpi-corp.com
VPI EMPOWER Introduction
http://www.vpi-corp.com
VPI EMPOWER - Find and Share Calls Quickly
http://www.vpi-corp.com
VPI Empower - Live Monitoring
http://www.vpi-corp.com
Rating:
Views: 6
Rating:
Views: 14
Rating:
Views: 38
Rating:
Views: 222
Rating:
Views: 68
Rating:
Views: 423
Rating:
Views: 284
Rating:
Views: 218
Rating:
Views: 164
Rating:
Views: 105
Rating:
Views: 983
Rating:
Views: 259
Rating:
Views: 495
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Views: 380
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Views: 203
Rating:
Views: 430
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Views: 76
Rating:
Views: 89
Rating:
Views: 740
Rating:
Views: 227
Rating:
Views: 287
Rating:
Views: 294
Rating:
Views: 435
Rating:
Views: 539
http://www.vpi-corp.com
VPI Empower - Live Monitoring
Watch a demo of VPI QUALITY to learn how easy it is to create QA evaluation forms and rules that automatically assign the most important calls for assessment.
Learn how VPI EMPOWER 911 integrates NG9-1-1 ready call and radio recording, CAD screen capture, multimedia incident recreation, instant recall, quality assurance and E-learning to help you improve workforce performance and emergency response times.
http://www.vpi-corp.com
Public Safety Recording and QA Best Practices - VPI Customer Alachua, Florida
Watch the demo to see the many customization options for quick access to frequently used call or incident searches, reports, filters, to-do lists, call playback and QA evaluations directly from personalized Web dashboards.
http://www.vpi-corp.com
Public Safety Recording and QA Best Practices - VPI Customer City of Edmond, Oklahoma
Power South is a billion dollar company -- 70% of our income is related to fuel sales. Consequently, reliable recording of Energy Control Center's calls that deal with fuel purchases and sales is critical for our business. With VPI CAPTURE recording system, we have a peace of mind knowing that every call is recorded and can be pulled up for review or dispute resolution at a moment's notice
View a demo of VPI's powerful Instant Recall tool that let's operators rapidly playback recent phone and radio communications at their desktop with a click of a mouse.
VPI QUALITY gives you the tools to easily and objectively evaluate your most important calls and entire incidents and provide timely feedback and training to your call takers. VPI QUALITY will enable you to achieve significant improvements in quality and accountability, while decreasing employee turnover.
Rating:
Views: 435
Rating:
Views: 338
Rating:
Views: 165
Rating:
Views: 105
Rating:
Views: 72
Rating:
Views: 57
Rating:
Views: 38
Rating:
Views: 24
Rating:
Views: 11
Rating:
Views: 6
VPI QUALITY gives you the tools to easily and objectively evaluate your most important calls and entire incidents and provide timely feedback and training to your call takers. VPI QUALITY will enable you to achieve significant improvements in quality and accountability, while decreasing employee turnover.
Power South is a billion dollar company -- 70% of our income is related to fuel sales. Consequently, reliable recording of Energy Control Center's calls that deal with fuel purchases and sales is critical for our business. With VPI CAPTURE recording system, we have a peace of mind knowing that every call is recorded and can be pulled up for review or dispute resolution at a moment's notice
Learn how VPI EMPOWER 911 integrates NG9-1-1 ready call and radio recording, CAD screen capture, multimedia incident recreation, instant recall, quality assurance and E-learning to help you improve workforce performance and emergency response times.
View a demo of VPI's powerful Instant Recall tool that let's operators rapidly playback recent phone and radio communications at their desktop with a click of a mouse.
Watch the demo to see the many customization options for quick access to frequently used call or incident searches, reports, filters, to-do lists, call playback and QA evaluations directly from personalized Web dashboards.
http://www.vpi-corp.com
Public Safety Recording and QA Best Practices - VPI Customer Alachua, Florida
http://www.vpi-corp.com
Public Safety Recording and QA Best Practices - VPI Customer City of Edmond, Oklahoma
Watch a demo of VPI QUALITY to learn how easy it is to create QA evaluation forms and rules that automatically assign the most important calls for assessment.
http://www.vpi-corp.com
VPI Empower - Live Monitoring
Rating:
Views: 11
Rating:
Views: 6
Rating:
Views: 38
Rating:
Views: 165
Rating:
Views: 24
Rating:
Views: 72
Rating:
Views: 105
Rating:
Views: 57
Rating:
Views: 338
Rating:
Views: 435
2010 Call Center Optimization Forum, Denver - Pete Sigler from TeleTech Holdings
2010 Call Center Optimization Forum, Tampa - Interview with Melanie Wiliams from Verizon.
Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum.
2010 Call Center Optimization Forum, Tampa - Interview with Representative from TRowe Price.
VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC
2010 Call Center Optimization Forum, Tampa - Interview with Tom Nicholson from Bright House Networks.
2010 Call Center Optimization Forum, Tampa - Interview with Ben Spencer from Cross Telecom.
View 2010 Call Center Optimization Forum, Denver user experience from Francis of AAA.
http://www.vpi-corp.com
2011 Contact Center Executive Summit Overview
View 2010 Call Center Optimization Forum Denver interview with Charlie Coleman from Progressive Insurance
2010 Call Center Optimization Forum, Denver - Rhonda Bryant from Star Electric
2010 Call Center Optimization Forum, Denver - Kyle Rufis from ESM
Rating:
Views: 124
Rating:
Views: 124
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Views: 89
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Views: 88
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Views: 87
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Views: 76
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Views: 34
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Views: 33
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Views: 28
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Views: 27
Rating:
Views: 22
Rating:
Views: 19
http://www.vpi-corp.com
2011 Contact Center Executive Summit Overview
2010 Call Center Optimization Forum, Tampa - Interview with Tom Nicholson from Bright House Networks.
2010 Call Center Optimization Forum, Tampa - Interview with Representative from TRowe Price.
2010 Call Center Optimization Forum, Tampa - Interview with Ben Spencer from Cross Telecom.
2010 Call Center Optimization Forum, Tampa - Interview with Melanie Wiliams from Verizon.
2010 Call Center Optimization Forum, Denver - Kyle Rufis from ESM
2010 Call Center Optimization Forum, Denver - Rhonda Bryant from Star Electric
2010 Call Center Optimization Forum, Denver - Pete Sigler from TeleTech Holdings
View 2010 Call Center Optimization Forum, Denver user experience from Francis of AAA.
View 2010 Call Center Optimization Forum Denver interview with Charlie Coleman from Progressive Insurance
VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC
Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum.
Rating:
Views: 28
Rating:
Views: 69
Rating:
Views: 87
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Views: 45
Rating:
Views: 124
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Views: 19
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Views: 22
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Views: 124
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Views: 33
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Views: 27
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Views: 76
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Views: 89
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Views: 88
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Views: 34
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Views: 37
http://www.vpi-corp.com
VPI Training Tips - How to Add a Widget to VPI Dashboard
http://www.vpi-corp.com
VPI Training Tips - How to Add a User
http://www.vpi-corp.com
VPI Training Tips - How to Create a New Flag
VPI Training Tips - How to Use Instant Recall
http://www.vpi-corp.com
http://www.vpi-corp.com
VPI Training Tips - How to Add a Role
http://www.vpi-corp.com
VPI Training Tips - How to Assign Roles to a User
VPI Training Tips - Using V Clip to Assemble an Interaction
VPI Training Tips - Using V Clip to Assemble an Interaction
VPI Training Tips - How to Perform an Evaluation
VPI Training Tips - How to Email an Interaction
VPI Training Tips - How to Create a Control Chart Widget
VPI Training Tips - How to Add a Flag
VPI Training Tips - How to Schedule an Evaluation
http://www.vpi-corp.com
VPI Training Tips - How to Use Flagged Media Widgets
VPI Training Tips - How to Redact an Interaction
VPI Training Tips - How to Redact an Interaction
VPI Training Tips - How to Playback Calls
VPI Training Tips - How to Manually Assemble an Interaction
Rating:
Views: 34
Rating:
Views: 31
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Views: 29
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Views: 29
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Views: 27
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Views: 26
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Views: 24
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Views: 24
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Views: 15
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Views: 14
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Views: 11
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Views: 9
Rating:
Views: 9
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Views: 8
Rating:
Views: 6
VPI Training Tips - How to Redact an Interaction
VPI Training Tips - How to Redact an Interaction
VPI Training Tips - How to Schedule an Evaluation
VPI Training Tips - How to Playback Calls
VPI Training Tips - How to Manually Assemble an Interaction
VPI Training Tips - How to Use Flagged Media Widgets
VPI Training Tips - Using V Clip to Assemble an Interaction
VPI Training Tips - Using V Clip to Assemble an Interaction
VPI Training Tips - How to Add a Flag
VPI Training Tips - How to Perform an Evaluation
VPI Training Tips - How to Email an Interaction
VPI Training Tips - How to Create a Control Chart Widget
http://www.vpi-corp.com
VPI Training Tips - How to Use Instant Recall
http://www.vpi-corp.com
http://www.vpi-corp.com
VPI Training Tips - How to Add a Widget to VPI Dashboard
http://www.vpi-corp.com
VPI Training Tips - How to Add a Role
http://www.vpi-corp.com
VPI Training Tips - How to Assign Roles to a User
http://www.vpi-corp.com
VPI Training Tips - How to Create a New Flag
http://www.vpi-corp.com
VPI Training Tips - How to Add a User
Rating:
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Views: 9
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Views: 29
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Views: 34
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Views: 27
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Views: 26
Rating:
Views: 29
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Views: 31
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