Experience the Advantage of VPI's Voice Recording Software and Quality Management Solutions for Liability Protection, Quality Assuranc and Training.
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Value Advantage
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    AirTran Airways
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    American Suzuki Motor Corporation
    AMR - American Medical Response
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    AT&T
    Bank of America
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The VPI Value Advantage - Best Product. Best Support. Best Value.

Central to our guiding principles are that they all revolve around our partnership with our customers. Over the past 18 years, we’ve developed a passionate, customer-focused culture in which these core beliefs drive our decisions and actions. These core principles are similar to the legs of a 3-legged bar stool - lose focus or fail to deliver on any one of these and vendors can lose customers. Over 90% of VPI’s sales to date have been competitive replacements. Almost all of those replacements can be attributed to the incumbent failing to deliver on at least one of these points from the customer’s perspective. We invite you to take a moment to learn why our customers consistently rate our products, support and overall value second to none.

VPI's Solutions

Other Vendors

Top Rated

Ranked 1st in 13 of 14 product categories in DMG Consulting’s 2012 Product and Market Report – received a perfect score in 10 of 14 product categories based on customer satisfaction feedback. Download Report.

Prefer Not to Discuss the DMG Report

See why. Download and read the report here.

Real-time Analytics with Every Module

Every VPI solution comes standard with customizable real-time dashboards and desktop tickers as well as powerful business rule templates to trigger automated alerts and notifications, intelligently archive recordings and data, and schedule reports for delivery.

Unavailable or Extra $$$

Single, Open Web 2.0 Architecture

Single enterprise open architecture for all deployments.
Secure, Web software-based solutions work with any industry-standard, non-proprietary hardware and easily integrate with 3rd party applications.

Unavailable or Limited

Many vendors have stitched together products they've acquired through loose integrations - resulting in tedious adminstration and challenging upgrades.

Broadest Range of Proven Integrations

VPI has proven recording and reporting integrations with all major communications platforms including Aspect, Avaya, Cisco, Genesys, Mitel, NexxPhase, NEC, Nortel and Zeacom, and can capture data from most CRM, ERP, helpdesk, homegrown and CAD applications.

Limited

Many vendors support only a few communications platforms. If you decide to move to a new platform, you may be required to purchase a new system.

Powerful Customizable Reporting

Ad-hoc and template-based custom reporting, dashboards, heat maps, desktop tickers and automated messaging and alerting capabilities included with all VPI product modules.

Limited Reporting

Limited reporting customization, no real-time desktop tickers, and minimal messaging and alerting capabilities available or at a significant additional cost.

Advanced Security

Fully compliant with strict PCI DSS and HIPAA requirements. Advanced AES 256 file and end-to-end SSL data encryption and file watermarking with a unique application to validate the authenticity of any recording.

Unavailable or Limited

Analytics-Driven Quality Monitoring

Targeted, analytics-driven selection of the highest value, most coachable calls for evaluation focused on improving business and customer experience outcomes. Learn more about Analytics-Driven QA.

Unavailable or Limited

Virtual Call Agents

Conversational virtual agents in the cloud help you automate a wide variety of inbound and outbound call types and off-load mundane and repetitive tasks. Listen to call audio samples. Free 30-day Trial..

Unavailable

Network-Friendly Screen Recording

Network Quality of Service (QoS)- friendly multi-screen full-time desktop recording – recordings saved on client PC and transferred intermittently as one file to not burden the network by constantly streaming packets.

Unavailable

Many other vendors constantly stream screen video file packets over the network, compromising bandwith and QoS.

VPI

Other Vendors

Acclaimed 18-year History of Exceptional Solutions and Service

Introduced first software-based call recording and quality management solution in 1994. Continuously profitable and financially sound. Products offer smooth, cost-effective upgrade path. Download Report.

Tumultuous History of Absorbing Smaller Companies and Abandoning Products

Customers left to fend for themselves with legacy solutions; forced to purchase expensive, inferior product upgrades, or start from scratch..

Fast Implementation

Out-of-the box software with proven integrations on all major platforms installs in hours versus days.

Slow Implementation

Long wait times and expensive professional services required for many platform installations.

Fast Service Response Times

24/7 service available, over 95% of service requests resolved via fast on-line access

Long Service Response Wait Times

Especially for the largest vendors.

Completely Open Standards for Convenient Service and Upgrades

Customers can supply and support their own servers and centralized or distributed archiving systems. No hardware dependence on the recording system provider ever.

Proprietary

Customers must buy specific hardware or pay costly professional services to enable integrations. Long wait times for repairs.

Customized Training Delivery

Training program is customized for each customer’s business objectives and specific goals as a standard practice at very reasonable rates.

Unavailable or Costly $$$

Customized training very expensive.

VPI

Other Vendors

Lowest Total Cost of Ownership

Lowest ongoing total cost of ownership and proven return on investment (ROI) within 6 months.

Expensive

Hidden charges, mandatory professional services and costly upgrades add up to a major financial commitment.

Analytics with Every Module

Every VPI solution comes standard with customizable real-time dashboards and desktop tickers as well as powerful business rule templates to trigger automated alerts and notifications, intelligently archive recordings and data, and schedule reports for delivery.

Unavailable or Extra $$$

Simple Customization of Workflow Rules, QA Forms and Reports

No extra charges.

Costly Professional Services Required

Open Architecture with Open APIs and XMLTools

API and supporting documentation made available to customers for simple integrations

Unavailable or Limited

Costly, mandatory professional services fees required to enable integrations.

Over 100 Metrics Available Out-of-Box

Benefit from a wide variety of pre-built data colletors to communciations platforms and applications. VPI comes standard with over 100 metrics out of box for use in reports, dashboard, desktop tickers and alerts.

Unavailable or Limited
 
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