VPI EMPOWER is Quality and performance optimization software platform that helps contact centers boost revenues, cut operational costs and better understand customers.

System woes?

Is it unreliable?
Too complex and difficult to use?
Reports lacking insights?

Do they really care?

When you need help, do you
get answers fast? Do your
suggestions go unheard?

Paying too much?

Are maintenance and
professional services
fees out of control?

Workforce Optimization doesn’t have to be difficult.

We put YOU first.

Our experts are at your service and take pride in your success.

Best Product.

Our software is designed by users for users
- powerful and reliable yet easy to deploy,
use and maintain. Easily configure VPI to
fit the needs of YOUR organization.

Best Service.

From our proven implementation
methodology to world-class training
and support. We’re here to help YOU
get the most from your solution.

Best Value.

For less than you’re paying in
annual maintenance
, YOU can typically
get a next generation VPI system with
Platinum-level support which includes upgrades.

Simplify and automate the complex.

VPI Workforce Optimization in a nutshell.

Request a quote for VPI's Quality and performance optimization software.


Capture and consolidate your multi-
channel customer communications and
data into a single location.


Then use analytics to uncover
performance gaps, staffing
requirements and customer needs.


Automatically deliver personalized
metrics, QA evaluations, coaching and
alerts to your staff at the right time.

Visualize performance and reports.

Empower everyone to make better decisions. Turn your data in motion into a competitive advantage.

Tickers and scorecards Request a quote for VPI's Quality and performance optimization software.
Reports and dashboards TV Wallboards Request a quote for VPI's Quality and performance optimization software.

Do it all with just one platform.
Or mix and match the software you need.

Reliably record phone, radio,
screen and text communications.
Analyze all calls to find and
classify your most important ones.
Cut the time it takes to perform
and report on evaluations in half.
Automatically assign E-learning based
on skill gaps and track its effectiveness.
Empower your team with real-time
performance dashboards and reports.
Accurately forecast and
schedule the right number of employees.
Reduce costs and boost CSAT with
intelligent, conversational self-service.

Get the job done. Fast.

VPI customers experienced these incredible results in less than 6 months.

10%first contact
5%sales &

Ranked #1 by customers.

Over 1,000 organizations globally trust VPI. Here are just a few.

VPI Customer Ratings and Reviews

VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.

Roger Gallup Support Manager, Zoll Medical Corporation
Zoll Medical Corporation Customer Succes 5 Star Quote

VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.

Brandon Olsen Technical Project Manager, Black Hills Energy
Black Hills Energy Customer Succes 5 Star Quote

We have easily doubled our QA productivity with VPI. You can't afford not to use this software.

Jack Fuller Crew Manager, Norfolk Southern Corporation
Norfolk Southern Corporation Customer Succes 5 Star Quote