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In order to remain competitive in a crowded marketplace, organizations around the world are reviewing their outsourcing contracts and demanding more than just cost savings from their vendors. Outsourcers are forced to respond with new, innovative solutions that help reduce contact center operational costs and delight clients with superior levels of service. With VPI EMPOWER’s multi-client architecture and security roles, you can count on meeting the needs of your clients and surpassing their expectations.
|Provide each of your clients with Web-based access to insights into compliance, quality and performance management, including recordings of relevant agent communications.|
|Protect Data from Unauthorized Access with granular user and data security.|
|Automate the manual process of QA and coaching – use business rules and automated processes to identify and deliver high value calls to QA analysts.|
|Dramatically improve contact center performance by engaging agents and managers via personalized real-time and historical performance metrics delivered to employee desktops.|