Record 100 percent of call and data interactions in high-volume, single or multi-site environments of any size. You determine what to retain and for how long.
	Efficiently unify recording from any number of audio and data sources and multiple locations – TDM and VoIP telephony audio as a standard and trunked radio.
	Centralized access and administration to the VPI telephone call recording software solution via secure Web-based interface – access call recordings and associated data, and create, review and send reports.
	Guard your data from unauthorized access with granular user and data security rules, real time watermarking, comprehensive audit trails, and end-to-end and AES 256 encryption with key management.
	Count on the industry’s most reliable telephone recording solutions – choose from a wide variety of robust, fault-tolerant configurations for uninterrupted performance and disaster recovery.

	Quickly recognize and accurately interpret call volumes, inbound and outbound traffic peaks, call handling times, workload distribution among individual frontline employees and teams and many other patterns.
	Easily search, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most.
	Easily analyze call patterns – drill through layers of information within dynamic, easy to understand reports, charts and heat maps.

	Monitor live calls across multiple locations with VPI’s real-time streaming Web technology.
	Conveniently locate and playback coachable call recordings directly from a variety of standard reports within VPI's powerful telephone voice recording software solution.
	Leverage best practice calls for training – recordings are highly portable in standard formats and small file sizes.

	Gain lasting advantage – with open standards and service oriented architecture, VPI CAPTURE telephone recording solution allows you to grow, evolve and adapt.
	Benefit from unsurpassed versatility and ROI! Unified platform supports virtually any PBX – digital or analog, TDM or VoIP, individually or blended – with a unified interface and industry standard file formats.
	Access VPI systems directly or transparently via your other business or telephony applications – open APIs enable any level of customization and integration.
	VPI CAPTURE™ telephone recording solution leverages open architecture and is platform independent – it can reside securely behind your firewall and work in harmony with your network operations.

	Immediately gain valuable insights and intelligence from your recorded data! With the VPI QUALITY™ quality management module, you can benefit from instant, automated delivery of call recordings for evaluation and training.
	Accelerate your contact center’s performance and operational effectiveness by adding VPI’s integrated VPI PERFORMANCE™ module that delivers real-time insights to front-line employees and managers via Web-based scorecards, drill-through reports and real-time desktop tickers.
	Easily mix and match to expand your capabilities with integrated modules for screen recording and analytics, Web-based quality assurance, electronic coaching, centralized messaging, performance management, contact center analytics and more.