VPI’s tightly integrated software-based Cisco PBX call recording technology is available in both advanced Cisco Automatic Recording, which does not require any dedicated span ports, and flexible Passive Span Port Recording configurations.

VPI has been reliably recording in Cisco PBX environments at customer sites for several years. VPI CAPTURE Cisco Call Manager recording solution for UCC Express and UCC Enterprise integrates with the Cisco UCM at a CTI level, providing interaction recording of marked extensions and groups. Data fields such as Called and Calling Party ID, Agent ID, Extension, and others are captured by the VPI Cisco VoIP call recording software from the Cisco PBX and stored with the call record. This provides enhanced search criteria for faster, more efficient call retrieval. Calls records can be retrieved from the VPI CAPTURE Cisco call recording system for playback and/or for distribution purposes.

VPI's VPI PERFORMANCE™ software has the ability to collect and consolidate real-time and historical performance information from Cisco CallManager (UCM), Cisco UCC Express (UCCX), Cisco UCC Enterprise and other disparate contact center systems including CRM, QA, Workforce Management and Helpdesk systems, delivering it directly to the desktops of your agents, supervisors, managers and executives.
VPI PERFORMANCE Cisco Reporting is knowledge on tap for the contact center, designed to optimize agent performance and to significantly reduce contact center operational costs.

There is a constant need for increased agent productivity, faster response times, monitored service quality and reduced operational costs in today’s contact centers and throughout the enterprise. To meet these requirements, VPI PERFORMANCE Cisco reporting software has the ability to access data from Cisco CallManager, UCC Express (UCCX), UCC Enterprise (UCCE or IPCC) and other data sources via VPI’s proprietary data connectors and deliver critical real-time key performance indicators to the right people. VPI has the ability to provide automatic Cisco reporting updates from Cisco UCC Express or UCC Enterprise platforms, delivering continuous information to management and agents.