How to Fix Your Reporting and Become a Call Center Hero
Recorded Webcast Now Available On-Demand!

Featuring new benchmark research from leading analyst firm:

Presenters:
• Donna Fluss, Principal Analyst, DMG Consulting
• Patrick Botz, VP of Workforce Optimization, VPI

Still manually compiling data from different systems? Need timelier, more flexible reporting? Want a single, complete view of the truth?

Many contact centers today are drowning in data. They’ve evolved into a wide assortment of disparate systems designed to manage and measure customer experience, where managers are forced to wade through vast quantities of data from siloed reports that are spewed out by each system or exported into tedious spreadsheets. Managers are frustrated and thirsty for timelier, more actionable insights. In order to survive and compete, it’s crucial for contact center managers to have solid, consistent insights into the performance of their contact centers as a whole, across multiple channels and sites. Fortunately, as a result of recent innovations in performance management technology, contact center leaders no longer have to struggle with reporting.

Join renowned industry analyst Donna Fluss from DMG Consulting and VPI to learn how contact center performance management tools and practices can help you:
Quickly collect and consolidate data from multiple contact center applications without investing in expensive integration projects.
 
Eliminate the time-consuming task of manually cutting and pasting data into error-prone spreadsheets.  
Design, generate and adapt real-time and historical trending reports without IT support.  
Instantly deliver actionable insights to managers and agents in the form Web dashboards, scorecards and desktop tickers.
 
Create and track the right Key Performance Indicators (KPIs) in real-time and issue alerts when they fall out of compliance.  
Exceed your contact center performance goals and get return on your investment in as little as 60 days.