Easily tag the most coachable calls for evaluation – evaluate or schedule high-value calls for evaluation directly from call search results and multiple dynamic, drill-through reports.
	Maximize the effectiveness of your Quality Management program – implement rules to automatically tag calls for evaluation, such as per-agent quota or call attributes.
	Automatically manage the evaluation schedule – evaluators receive “to-do” lists organized by assignment dates and due dates, with the appropriate evaluation form already associated with the call/screen recordings.

	Easily design, organize and categorize evaluation forms via an intuitive graphical interface, without IT assistance. Focus on call flow or IVR skills, while rating any number of call handling competencies and adding comments that pertain to the evaluation or other issues requiring attention.
	Streamline the evaluation process with Web-based access to a unified interface for evaluation and playback of synchronized call and screen recordings.
	Quickly and objectively assess the quality and performance of local and remote agents, using a flexible Web-based portal and fully customizable evaluation forms that conform to your specific needs and goals – include many types of question and answer formats with flexible weight distribution.

	Conveniently and efficiently access interaction recordings, evaluation forms and reports via a centralized Web Portal, customizable for each user based on roles, privileges, and responsibilities.
	Analyze your QM results and trends using comprehensive reports with data roll-up and drill-down options all the way down to playback of recordings, along with powerful visualizations for expedited analysis of causes for quality problems or customer interaction excellence.
	Drive ongoing quality improvements – provide immediate, personalized feedback via employee desktop tickers and Web-based scorecards.

Immediately gain valuable insights and intelligence from your contact center operations! Benefit from instant, automated delivery of key performance indicators, coaching and notifications to the right employees at the right time for analysis by leveraging VPI PERFORMANCE™ – VPI’s unique, real time performance optimization module that integrates seamlessly with VPI QUALITY™ call center quality monitoring solutions .

Easily mix and match to expand with integrated modules for screen recording and analytics, electronic coaching, centralized messaging, performance management, contact center analytics and more.