Import, link, customize and organize content relevant to each type of incident that originates from a variety of approved sources, such as APCO, to cover all required knowledge, including safety issues, terminology, dispatching protocols, procedures and record requirement, 911 center requirements, dispatching incident process, and any other training content.
	Efficiently unify recording from any number of audio and data sources and multiple locations – TDM and VoIP telephony audio as a standard
	Track Learning Progress – Assessment tool enables quizzes to be easily embedded or linked to course material

	Ensure progressive, skills based employee development - from basic to advanced skills, each trainee’s needs are assessed with quality evaluations and matched with the most appropriate learning content that may be either associated with evaluations based on event type, or assigned via supervisor’s ad-hoc selection.
	Automate training assignments by defining rules that trigger the delivery of training materials based on thresholds of performance metrics.
	Coordinate delivery and progress of training across groups and sites - rules-based, thin-client distribution system manages the delivery of training content to any number of centers and locations in a centralized manner.
	Decrease call taker and dispatcher turnover as a result of their increased confidence and improved performance.

	Provide just-in-time notifications via network pop-ups or by using desktop tickers
	Request acknowledgement or read receipts to track response of each call taker