Telephone Recording Solutions from VPI. Experience VPI's Award-winning Telephone Recording Software Solution.
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Telephone Recording Solutions from VPI. Experience VPI's Award-winning Telephone Recording Software Solution.
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Advanced Affordable Call Recording
Built on VPI EMPOWER's ultra-secure and reliable enterprise architecture, VPI CAPTURE ESSENTIAL™ leverages 15 years of R&D investment, thousands of successful deployments and proven integrations with all major communications platforms. This ready-to-use, next-generation logging recorder installs quickly to immediately ensure compliance, manage liability risk and optimize workforce efficiency - at a value unmatched in the industry today! VPI CAPTURE ESSENTIAL is ideal when cost is a concern but you do not want to compromise on reliability, security and ease of use.
    Proven Reliable Call Recording Platform with 15-year History
    Fastest Time to Value – Rapid Implementation with Proven Integrations
    Most Secure Solution Available Today Unique, Award-Winning Search, Playback
    and Reporting Capabilities
    Lowest True Cost of Ownership
    Several Optional Contact Center Quality and Performance Optimization Modules
    Highly Rated and Endorsed by Industry Analysts and Experts
Fastest Time to Value
   
Unique, Award-winning Capabilities that come standard, ready-to-use with VPI include:
     
Web Browser-based Access and Administration
   
LDAP/Active Directory Support for authentication credentials and streamlined user administration
   
Secure, End-to-End and AES 256 File Encryption
   
File Watermarking to ensure file authenticity
   
Automated Variable Retention down to the channel level – set rules to define what types of recordings are retained for what period of time
   
Personalized Web Dashboards with several built-in reports you can choose to display
   
Interactive, Drill-through Heat Maps for easy identification of trends and high-value calls
   
PCI-DSS Compliant – Protect Sensitive Information
   
Certified and Compliant-Tested Integrations with All Major Platforms including Cisco, Avaya, Mitel and many more for seamless integration into your evolving environment!
   
Fastest Implementation Time including Cisco, Avaya, Mitel, Aspect and more for seamless integration in your evolving environment.
   
Software-based – uns on non-proprietary hardware. Supply and support your own servers if desired.
   
Remote Installation Available in Most Cases
   
Web-based Centralized Access and Administration – Protect Sensitive Information
   
LDAP/Active Directory Support – immediately leverage user roles, rights, additions and changes made in other applications.
Lowest True Cost of Ownership
   
“Forklift Upgrades” are a Thing of the Past with VPI – Count on easy upgrades that don’t require a lot of new hardware or extensive professional services costs when new versions are introduced.
   
Single System Supports VoIP, Digital and Analog Communications to protect your investment and support their evolving environment. Use the same Web-based interface for unified access and same file formats for VoIP, digital, and analog recording.
Ability to Easily Add “Mix-n-Match” Modular Applications at Your Pace – Add additional award-winning modules at any time when your budget allows. It’s often as simple as activating the applications remotely. Your customers benefit from one central SQL database and point of support for all modular applications.
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VPI CAPTURE PRO™ Analytics-Enhanced Interaction Recording
   
Advanced PCI Compliance Access Rules – With VPI, you don’t have to compromise between compliance and liability needs by permanently deleting or masking out data to comply with PCI Compliance regulations. During call playback, VPI can prevent non-authorized users from accessing calls that have been identified as containing sensitive PCI data.
   
Automatically Assemble and Classify High Value Interactions without Extensive API Programming and Professional Services – With the VPI Fact Finder desktop screen analytics module, you get a ground-breaking way to easily tag their calls with valuable information from their desktop applications and automatically classify your most important calls to begin uncovering and addressing critical business problems right away.
   
Additional Capabilities including live monitoring, record-on-demand, VP Append (to allow employees to manually append comments and data to calls while they are in progress), Perishable PIN (to give temporary, secure access to outside parties to remotely playback selected calls), and optional network bandwidth-friendly desktop screen recording.
   
VPI QUALITY PRO™ Precision Quality Monitoring Leveraging the powerful VPI Fact Finder desktop screen analytics module, VPI QUALITY PRO streamlines your QA program and enables you to rapidly identify and solve business issues by automatically delivering your high-value calls for more targeted evaluation and coaching. Benefit from easily customizable quality evaluation forms and dynamic reports, scorecards and desktop tickers that deliver immediate feedback and results.
   
VPI PERFORMANCE™ Real-time Contact Center Reporting and Analytics Dramatically boost workforce performance by consolidating data from multiple telephony and business systems; and deliver actionable, targeted information in real-time to employees in the form of Web dashboards, scorecards, drill-through reports, eCoaching assignments, notifications and alerts.

Highly Rated and Endorsed by Analysts for Value Enhancement
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Platform Winner of 2009 IP Contact Center Technology Pioneer Award ifrom Customer Interaction Solutions Magazine
   
Rated #1 in Customer Value Enhancement by Frost & Sullivan
   
Rated ‘Positive’ by Gartner – Gartner recommends that existing customers continue investments, while potential customers should put VPI on a shortlist of tactical alternatives.
   
Rated #1 Contact Center Recording and Quality Management Vendor in Product, Training, Implementation, Maintenance and Professional Services in 2008 DMG Consulting Vendor Satisfaction Survey

Telephone Recording Solutions from VPI. Experience VPI's Award-winning Telephone Recording Software Solution.









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Desktop analytics applications are highly valuable because they help contact center managers reduce operating expenses while improving the customer experience

 

- Ted Lubowsky, Industry Analyst, DMG Consulting