Phone call recording software you can count on.

VPI CAPTURE ESSENTIAL call recording software offers the most advanced search, playback and live monitoring capabilities available today with highly intuitive Web browser-based access and administration. Time, date, length of call, channel, agent, inbound/outbound tags and many other call criteria can be captured with each recorded call. Each authorized user can “tag” a call with flags, comments, account numbers, sales value, etc. Subsequently, you can quickly and easily search by any combination of this data, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters that mine any choice of captured attributes.

Find and playback calls easily with intuitive controls and visual search within VPI CAPTURE ESSENTIAL.

VPI CAPTURE ESSENTIAL enables you to gain rapid insights into customer interactions - it’s easy to analyze call patterns by drilling through layers of information within dynamic, easy-to-understand reports, graphs and heat maps. Customizable Web dashboards offer a menu of report templates that you can choose from and customize for default displays. The phone call recording software solution helps you to quickly recognize and accurately interpret call volumes, inbound and outbound traffic peaks, call handling times, workload distribution among individual front line employees and teams and many other patterns – far beyond capabilities of recording systems typically found in the same price range.

VPI CAPTURE ESSENTIAL provides powerful and easy insight into customer interactions with reports, graphs and heat maps.

With VPI CAPTURE ESSENTIAL you will experience unprecedented flexibility and convenience in data gathering, access and distribution. VPI’s open standards technology supports endless flexibility in connectivity, integrations and customization. Running on industry standard hardware, the solution is platform independent. Developed around the principles of true open architecture, VPI’s Web-based solutions fit seamlessly into your IT infrastructure, meeting the needs of your specific environment. It can reside securely behind your firewall and work in harmony with your network operations.

VPI CAPTURE ESSENTIAL meets strict, constantly evolving security requirements dictated by both, internal policies and external legislation. In addition to LDAP/Active Directory Support for authentication credentials and streamlined user administration, the solution provides secure, End-to-End and AES 256 File Encryption and File Watermarking to ensure file authenticity

VPI CAPTURE ESSENTIAL utilizes state of the art technology for secure file and data transport and storage encryption. User hierarchy rules can be defined within VPI applications or adopted directly from Active Directory via LDAP integration

With VPI CAPTURE ESSENTIAL as a starting point, you can easily “Mix-n-Match” modular applications at your own pace. The solution’s award-winning, open design enables you to integrate additional applications – either from the VPI EMPOWER suite or from virtually any other software-based solution provider – whenever your needs or budget allow. It is often as simple as activating the applications remotely. You’ll benefit from unified interface and convenient access to all data and reports for all modular, tightly integrated applications. This open, modular design enables rapid implementation, speedy ROI and fastest time to value.

Easily expand capabilities to meet changing needs with modular applications for workforce management, QA, BI, and analytics. VPI CAPTURE

VPI CAPTURE ESSENTIAL will integrate seamlessly into your evolving environment, leveraging Certified and Compliant-Tested integrations for all major telephony platforms. These proven integrations with Cisco, Avaya, Mitel, Aspect and many more, along with exceptionally rapid implementation, ensure speedy ROI and fastest time to value.