Award-winning call recording software, VPI CAPTURE ESSENTIAL, provides unmatched value and performance, making it the perfect choice for virtually any business environment.
Record voice and screen (optional) interactions across a wide range of network configurations:
Telephony Systems: | TDM, VoIP and Turret environments | |
Radio systems: | Traditional or Trunked | |
Locations: | Single location, multiple location including homebased or remote agents. |
VPI CAPTURE ESSENTIAL is engineered for quick installation and easy implementation. The result is rapid user acceptance and accelerated ROI.
Please fill out this form to get the VPI CAPTURE Interaction Recording fact sheet |
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You’ll also get access to dozens of other valuable white papers, research reports, Webcasts and more in the VPI Resource Center.![]() |
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Proven reliable call recording software platform with 15-year history | |
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Most secure solution available today | |
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Highly efficient with unique, award-winning search, playback and reporting capabilities | |
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Easy to maintain and evolve with adaptive, open Web architecture | |
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Fastest time to value – rapid implementation with proven integrations |
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Just as FedEx’s customers depend on our technology for the success of their businesses, we depend on VPI’s technology to ensure a great customer experience.
- Marlin Marty McElwain
FedEx |
Search & Playback |
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VPI CAPTURE ESSENTIAL call recording software offers the most advanced search, playback and live monitoring capabilities available today with highly intuitive Web browser-based access and administration. Time, date, length of call, channel, agent, inbound/outbound tags and many other call criteria can be captured with each recorded call. Each authorized user can “tag” a call with flags, comments, account numbers, sales value, etc. Subsequently, you can quickly and easily search by any combination of this data, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters that mine any choice of captured attributes. |
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Reports |
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VPI CAPTURE ESSENTIAL enables you to gain rapid insights into customer interactions - it’s easy to analyze call patterns by drilling through layers of information within dynamic, easy-to-understand reports, graphs and heat maps. Customizable Web dashboards offer a menu of report templates that you can choose from and customize for default displays. The phone call recording software solution helps you to quickly recognize and accurately interpret call volumes, inbound and outbound traffic peaks, call handling times, workload distribution among individual front line employees and teams and many other patterns – far beyond capabilities of recording systems typically found in the same price range. |
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Open Architecture |
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With VPI CAPTURE ESSENTIAL you will experience unprecedented flexibility and convenience in data gathering, access and distribution. VPI’s open standards technology supports endless flexibility in connectivity, integrations and customization. Running on industry standard hardware, the solution is platform independent. Developed around the principles of true open architecture, VPI’s Web-based solutions fit seamlessly into your IT infrastructure, meeting the needs of your specific environment. It can reside securely behind your firewall and work in harmony with your network operations. |
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Security and User Administration |
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VPI CAPTURE ESSENTIAL meets strict, constantly evolving security requirements dictated by both, internal policies and external legislation. In addition to LDAP/Active Directory Support for authentication credentials and streamlined user administration, the solution provides secure, End-to-End and AES 256 File Encryption and File Watermarking to ensure file authenticity |
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Modular |
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With VPI CAPTURE ESSENTIAL as a starting point, you can easily “Mix-n-Match” modular applications at your own pace. The solution’s award-winning, open design enables you to integrate additional applications – either from the VPI EMPOWER suite or from virtually any other software-based solution provider – whenever your needs or budget allow. It is often as simple as activating the applications remotely. You’ll benefit from unified interface and convenient access to all data and reports for all modular, tightly integrated applications. This open, modular design enables rapid implementation, speedy ROI and fastest time to value. |
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Integrations |
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VPI CAPTURE ESSENTIAL will integrate seamlessly into your evolving environment, leveraging Certified and Compliant-Tested integrations for all major telephony platforms. These proven integrations with Cisco, Avaya, Mitel, Aspect and many more, along with exceptionally rapid implementation, ensure speedy ROI and fastest time to value. |
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Customer Success |
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VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.
VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.
We have easily doubled our QA productivity with VPI. You can't afford not to use this software.