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As the leading provider of communications recording and quality assurance solutions, VPI is pleased to offer you the following guide:
PSAP Consolidation Guide: Key Recording & Quality Assurance Technology Considerations
Authored by Dick Bucci, Pelorus Associates

The trend towards consolidation of local and regional Public Safety Answering Point centers is here to stay, driven by multiple powerful factors - economics, better efficiency, Next Generation 9-1-1, obsolescence of the current technology, disaster planning, access to expertise and more. There is much to be gained in the process, whether a complete consolidation is involved, or only sharing of some personnel or infrastructure elements among agencies. Preparation for inherent challenges and opportunities involved in this transition will impact the success of the outcomes.

Download this new guide authored by analyst Dick Bucci from Pelorus Associates to learn about:

The benefits of consolidation - is it really worth it?  
Unifying the consolidation of technologies, processes and people.  
Why a well-designed Quality Assurance and Quality Improvement (QA/QI) program is critical to success.  
Key considerations for selecting the right centralized communications recording, QA and E-learning technologies.  
Which quality and performance metrics to measure and monitor during the transition and beyond.