VPI - NENA Next Generation 9-1-1 Partner Program | Next Generation 9-1-1 Logging Recorder


	May 22, 2012 Webcast: NG9-1-1 Ready Multimedia Recording and QA Software Demonstration Online May 22 - 23, 2012 Michigan NENA Annual Conference Lansing, MI June 9 - 14, 2012 NENA Annual Conference Long Beach, CA June 16 - 20, 2012 NSA 72nd Annual Conference & Exhibition Nashville, TN June 26 - 27, 2012 26th Annual Police Security Expo Atlantic City, NJ

Exceptional Next Generation 9-1-1 Ready Recording and QA Solutions

VPI, an active member of the NENA Next Generation Partner Program and the NG9-1-1 ICE 8 Planning Committee, is leading the way in pioneering NG9-1-1 multimedia recording and incident recreation solutions, complemented with modules designed to conform to newly emerging quality assurance and training standards, developed by APCO in cooperation with NENA and thought leaders from top emergency communications agencies.

Member of NENA Next Generation Partner Program

VPI is a dedicated member of NENA�s Next Generation Partner Program (NGPP) - a collaborative effort between public and private stakeholders. The Next Generation Partner Program was created to anticipate the impact of emerging technologies on 9-1-1 services and provide an expert forum to support resolution of basic issues that, if unresolved, would block progress toward NG9-1-1. The goal of NENA�s Next Generation Partner Program is to accelerate the implementation of NG9-1-1 systems and ultimately to ensure that everyone has access to emergency services anytime, anywhere, from any device. VPI is joined by nearly 50 members representing service providers, allied public safety associations, several 9-1-1 Authorities and state 9-1-1 offices and vendors.

Member of NG9-1-1 ICE 8 Planning Committee for Interoperability with Recording & Logging

As part of VPI EMPOWER 911 technology initiative, VPI�s product development managers are participating in the Planning Committee for NENA's NG-911 Industry Collaboration Event 8 (ICE-8). This interoperability event will focus on testing and validation of NG-911 elements and interfaces for Next Generation 9-1-1 Logging Recorder Systems. VPI�s product managers have been instrumental in helping develop the testing standards. During ICE-8, VPI will be testing advanced, IP-enabled Next Generation Logging Recording systems, including an additional mode of capturing calls via SIP-based recording (active mode). When NG9-1-1 is fully implemented, SIP (Session Initiation Protocol) will be the protocol standard used to deliver multimedia communications over the ESInet as specified in NENA's standards.

Benefits of VPI�s NG9-1-1 Incident Information Management

	Capture Multimedia Incident Information
		Consolidate and centralize multimedia incident information - telephone, radio, digital photos, CAD, GIS, maps, case files, video and more
		Automatically capture Incident #s/IDs and types and associate to recorded interactions and other supporting evidence

	Automate Manual Processes
		Automatically assemble interactions with same Incident ID - more quickly reproduce incidents
		Automatically assign the appropriate Quality Assurance form to the incident based on employee category and incident type
	Improve Collaboration and Case Handling
		Improve inter/intra-agency collaboration by more easily sharing incidents via an email Web link or a self-contained VPI Pack �n Go export.
		More convincing evidence - increase the rate of District Attorney cases closed.
		Open standards, standardized protocols (SIP), and service oriented architecture to support universal information exchange capabilities.
	Easily Analyze and Understand the Entire Incident
		Centralized, time-synched data provides complete view
		Supports Next Generation 9-1-1 Quality Assurance of the entire incident along with various types of supporting evidence

VPI Develops Reliable NG9-1-1 Logging Recorder and Quality Assurance Software.

Learn More about VPI's Next Generation 9-1-1 Involvement and Solutions.

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Workforce Optimization

Workforce optimization is the process of implementing software and practices designed to improve employee performance and operational efficiency. A software-based workforce optimization suite will include solutions for interaction recording, quality monitoring and evaluation, and analytics-driven reporting and coaching. An advanced workforce optimization software suite will also offer solutions for analytics-driven call audio and screen recording and analytics-driven quality monitoring and evaluation. Analysts and industry experts have concluded that in order to reduce informational silos and provide customers with accurate information and improve customer experience, contact and communication centers must implement workforce optimization solutions that enable them to link themselves more tightly with the rest of the enterprise. Workforce optimization technologies are also recognized as essential for ensuring compliance, managing risk, and improving overall operational efficiency and effectiveness. The latest, most advanced workforce optimization suites offer modular, ready-to-use software solutions that integrate seamlessly into virtually any environment � single or multiple sites with VoIP, traditional TDM or hybrid communications - enabling growth and change without the need for costly professional services fees and forklift upgrades.

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Copyright© 2012, Voice Print International, Inc. • All rights reserved • Various trademarks held by their respective owners. The information provided is believed to be accurate, but is presented without express or implied warranty and is subject to change without notice.

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