Mitel Call Recording
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As a Mitel Solutions Alliance (MSA) member and Mitel CommSource partner since 2002, VPI supports Mitel’s strategy for development of solutions that are global in scale and local in focus, delivering the unparalleled value advantage for any size organizations. VPI and Mitel meet their needs of flexibility, simplicity, and agility, combined with a variety of choices for customization and integration.
The VPI/Mitel partnership provides unmatched Mitel call recording software capabilities for call centers to capture, evaluate, analyze and improve their voice and screen transactions.
|Secure Recording Integration on Mitel 3300 ICP Platform - Known for its secure, flexible and feature-rich VoIP phone recording, VPI delivers a certified method of connecting its robust VPI CAPTURE™ phone recording system to Mitel 3300 ICP communication platform, via the Secure Recording Connector Server (SRC). The Mitel call recording solution provides mirrored voice streams from the SRC server directly to the VPI recording server.
Download the Mitel 3300IP Recording Product Datasheet.
|Tight Mitel MiTAI and Inter-Tel OAI Integration for Advanced Mitel Call Recording - VPI CAPTURE™ records and stores a vast amount of detailed call information – anything the Mitel PBX can pass along. VPI's ability to read and record Mitel's MiTAI events directly, coupled with VPI’s powerful SQL database, enables users to make extremely precise queries to find only the calls they want in less than a second. The MiTAI link integration also allows a true start and stop trigger from the MiTAI stream. Users can now achieve the same CTI phone recording capabilities at a fraction of the cost of a CTI server.|
|Attractive cost of ownership and return on investment (ROI)|
|Comprehensive open architecture, unified platform, interface and file formats for capture of data and audio from any source system(s) in any combination (digital, analog, VoIP telephony conventional and trunked radio, etc.)|
|Unmatched flexibility in integrations and customization to precisely fit today’s needs and evolve as the needs change|
|Continuous employees performance improvements via automated, rules-based intraday coaching and messaging – a benefit of unique integration of VPI’s quality management and agent coaching applications|
|Unmatched customer satisfaction! 10 of the Fortune Top 50 companies and 4 of the top 10 U.S. largest cities rely on VPI solutions daily plus over 1,000 others.|
|True docked QM dashboards that present real-time quality assurance information to agents and managers at all times|
|VPI Mitel Call Recording Datasheet|
VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.
VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.
We have easily doubled our QA productivity with VPI. You can't afford not to use this software.